Hilton Saint John

Went with my husband and friend. Every hotel Ive ever gone to about 5,there was always normal synthetic pillows, so I never thought a hotel would even use a feather pillow knowing theres so many with allergies now. He laid down 20 minutes on the feather pillow and was so bad, he had to leave and go home to get medication and didnt feel better til about 4-5am. If there was a warning of such pillows, I wouldve mentioned it when paying online, but I didnt know theyd have them. I mentioned it to the staff and just said Hilton uses feather pillows and i shouldve mentioned it on my order online. Felt terrible he had to leave. Now I know but honestly, it was too much money for one night. No microwave or kettle. You can pay $10/night for microwave. I said no. It was a comfortable bed and they brought normal pillows and a couple blankets. The pool was nice and not too cold. It was almost too warm in the room but once in the pool, its not too bad. No hot tub but a nice swim in the pool. Was a nice breakfast, continental. It was $20/person I was told but if you dont pay online when you order your room online. Its $25/person at restaurant. Its buffet style. Good food. Overall, if I had known about feather pillows, we couldve had a better experience.

Staff was friendly but that's the only good thing to say! The room smelled very bad, solid window so can't open to air it out. Air exchanger was noisy and did nothing to remove the smell. Tub is very small and outdated and the drain didn't close properly so the water ran out. There was mold on the tub calking. Avoid Room 514!

The location was excellent. The property demands updates which I believe they are attempting at this time. The room we were in was harbor view but there was one window we could not even see out of because of condensation. The one lounge chair we had should not have been in the room because it was so stained/dirty. Carpet was not clean The hotel was a wonderful place years ago and it can be that again.

It was a great spot to get to everything I was going too

Great location. Fantastic view from our room. Friendly staff. The bathrooms are a bit dated and could use a makeover. Overall a good stay and we would return.

The hotel is older as previous reviews mention but they seem to be doing reno work. Our room was clean just dated with patch repairs. Parking was the biggest issue, the parking is at the mall across the street and the clearance is only 6’1”, no chance my truck would fit, thankfully there are 3 spots behind the hotel, I was able to make a 4th by parking partly on the sidewalk. Truck owners beware if you’re planning to park at the hotel, not sure what I would have done if I couldn’t park behind the hotel. There was also a family with an suv that had a roof carrier that wouldn’t fit either, I think the hotel should be upfront of the lack of parking for larger vehicles.

Great location, but rooms could use an update.

Room was a bit smelly but once the AC was turned on it was better. We were offered to switch to a new room but it would have been smaller so we decided to stay in the one we had, because it fit our family better. The staff at the hotel was very friendly and the hotel itself is conveniently located right downtown Saint John.

Pives our stay over all ans location was on point

The people at the hotel were great. The hotel itself was a little rundown need of renovation. But my biggest problem was when I registered through Expedia I had breakfast included when I reserved but when I got to hotel, they said it wasn’t included.

L'hôtel est très très vieillissant... le lit était extrêmement mou... l'ambiance de l'hôtel est franchement déprimante. J'avais une vue sur le port mais les vitres étaient tellement sales qu'on ne voyait rien. Conclusion, pour un Hilton et le prix payé, ce n'était vraiment pas bon! Seul point positif: la localisation...

great

Towels were lacking. There was only one regular coffee pack in room. There was no refrigerator or microwave in room.

The location was great, the staff was nice and pleasant. The rooms were dated and looked dirty, including the bathroom.

It was great walking distance to the shopping area along the harbour.

Great hotel to stay and explore historic port of Saint John.

The property was not a Hilton standard at all. The room was not clean to an acceptable standard. The comforter appeared to be stained or molded. The sheets had a stain on them, the window was very dusty and had finger fronts all over it ruining our harbour views. The lighting was very dark and brown color. No microwave, very limited parking. I ordered food with no meat. I cut in to the omelette and it was full of ham! This was very poor performance by this staff. Probably never go to Hilton again!

This was right in downtown St John. Very walkable and safe. Our room overlooked the bay! Wondering

We had a nice one night stay. Booked a 2 bed queen overlooking harbor. Asked about an upgrade and we got a 2 bed queen overlooking the harbor. But was told 8th floor was an upgrade. Not sure that was fact. Breakfast upgrade was a bonus. Fill hot breakfast was yummy, Judy our server in the dining room was adorable, kind and helpful.

Great location, but the hotel badly needs an upgrade. Especially new mattresses and pillows.