Holiday Inn Express & Suites TORONTO AIRPORT WEST by IHG, an IHG Hotel

Ruidoso y con poco espacio en areas comunes

Good service

The receptionist that was there was accommodating and nice.

I liked that this hotel had free breakfast and parking. The staff were friendly. Good location near lots of restaurants and stores. Our room was very nice. Excellent comfy beds and pillows. I thought it was in great condition. The bathroom in the room was really nice also.

Room size is rather small compared to another hotel of same class and a bit noisy from next room.

I like the free airport shuttle and breakfast. I dislike they had $100 security deposit but when I arrive they charge 250 .

The Rooms 421 and 434 have a foot odor and humidity.

Room was in need of a deep cleaning, windows looked like yogurt was sprayed on, food/drink stains on the walls. Given 3 towels when 4 were booked. Hallways smelled like wet dog. Breakfast was decent, only stayed one night since it was convenient drive to the airport.

This hotel was located walking distance from a few good restaurants. The rooms were clean, staff were very helpful & pleasant. The bed was comfortable and the bedding was lovely. We enjoyed watching the jets fly over, so close. You can hear them but they didn't bother our sleep. For the price & loction, we would stay here again.

Swimming pool n jacuzzi

It is directly on the path of planes. No sleep most of the night...terrible. I choose this one because it was away from the airport...and felt this wouldn't be a problem. I stayed right at the airport and had much better stays in the past ...will not go back to this hotel.

No anti-slippery mat in the shower. Risk for fall not just for my pregnant wife but also for elders and children.

Clean environment but the air conditioner in the room was noisy. It disturbed my sleep

After having paid 250$ for the room came time to check in… the two gentlemen looked at me (trans wonan) and they started talking in hindi to eachother anywho.. when vomes time for the deposit for some reason my visa was not working on the machine they even went af added hand sanitizer (alcohol) on my card without telling me witch damaged the card’s print… the card still dint work and they would not let me tap it …. They refused to check me in because my cc did not work on their terminal … mind you the toom was already fully paid!!! They kept talking to eachother in hindi and looked at me and told me the deposit was now 300 instead of 100…. I told them i only had the hundred that ive kept for the deposit they dint let me check in and told me to cancel the reservation.. my phone was at 1 percent do i asked them if they could call for me hotels.com and cancel they refused and told me i had to fo it i adked for the phone since mine was low they refused then they tell me to use apple pay… witch is TAP and i had to go and add my card to my iphone wallet … i come back 5 min later and apple pay worked.,. My question is … why cant u tap with the card but u can with apple pay??? Secondly i know it is allowed to speak your native tongue amongst other employees but when you’re at a front desk INFRONT of the customer and clearly talking ABOUT THE CUSTOMER…it would be much more professional and appreciated to talk in English where all the parties can understand

Nice

Great place for a one night stay with kids. Breakfast was awesome

Furniture was damaged and mismatched Room wasn’t very clean Room want ready when I arrived at 4pm when it should have been ready by 3

Very nice staff but the room was a little smelly (like dirty carpet)

Shuttle to the airport was easy to book and ran 24/7. The staff were very helpful and kind.

We were booked into a room where other people were already staying! But the issue was resolved quickly and we got another room quick. Rooms are clean. Staff is friendly and helpful. Pool is small, but nice if you have time to kill, and staff is flexible with late check-out and use of the pool. Airport shuttle is great, organized well, and breakfast wonderful (omelets, sausages, potatoes, yoghurt, pancakes, fresh fruit, pastries, bagels, coffee, fruit juice; everything you need and more). Recommend, especially for the price.