Quality Inn Sarnia

Loved it. Staff was amazing as always!

Close to most things & the staff was very nice.

Noise all night and got very little sleep.

Room had no heat on the coldest day of the year -30 . Staff came quickly to room got the air running said it would take about 25 mins to warm uo. So i left for 40 mins as it was too cold to stay in the room. When i came back it was still freezing i felt the air coming from the vent it was cold. So i called front desk again thats when they offered me a heater that i had to go pick up and set up. Went out had to get a second heater. Room was still way to cold so i left again while waiting for it to heat up come back few hours later this time room still freezing and both heaters now not working. At this point i had enough packed my stuff went to front desk (it 1130pm - 12am at this point) told them i was leaving it was to cold to sleep in the room. Thats when they finally offered to switch room) but i was too upset that i paid for a room that i couldnt stay in all day they could have offered me a new when when this issue first came to light. Now im trying to get my money back and im told there is no guarantee ill get it bc the room was non refundable and in a contract. What id like to know is dont they have a contract they have to follow when it comes to room quality. It was so cold i had a winter coat on the whole time. I may a well have just slept in my car it would have been warmer. Also to make me get my own heater and hook them up myself just for them to stop working and then offer. To change my room 9 or 10 hours later when it late and i had enough. Complete bs.

My husband and I booked a 3-night stay. We arrived late afternoon to a chilly room and were surprised to find a portable heater set up for heat; the wall thermostat was not functional. The amenities were very basic, as expected, however we noticed a few items of neglect, especially during cleaning and re-stock each day (bed left half made, no bath mat, ice bucket liner not changed, light bulb missing from lamp, a large muddy spot from damp footwear left unattended for duration of stay). Parking was also very limited on site, so off-site parking was necessary on occasion. We simply didn't feel like valued guests.

Room was okay could have been cleaned better like dusting and more deeper, heat wasn’t working great so they provided a portable heater that did a little. Front desk girl was nice and accommodating but overall wouldn’t stay there again unless o had to.

Were there for a hockey tournament, breakfast was good. Restaurant was nice to have in house. Older inn but they are working to up date it. Staff was friendly and accommodating

Complimentary breakfast is excellent, lots of choices. Only problem was our heating broke and they did not seem to send anyone to fix it but they did give us a portable heater.

i really love this place because it’s quiet and safe and the staff is very friendly

Floors and room was dirty, beds had hair on the sheets, bathtub and sink drains were plugged, and white towels had brown stains on them

Awful. No heat, asked for assistance and was told there MIGHT be a maintenance person on tomorrow. Fan is blowing only cold air, room is freezing. Curtains are ripped, dated hotel with only updated flooring and furniture. Canceled Saturday night room and demanding compensation. Others on our floor were given space heaters for their rooms- it’s obvious the heating problem is not new, yet they continue to book and charge people. I was also told there are no other rooms to move to with heat. Unacceptable. Absolutely horrible experience and will never book a quality inn again.

The bathroom smelled like mildew, toilet seat was cracked and pinched you, the walls are dirty

It’s better any where else but they don’t check the room to clean it or to replace the dirty towel I was there for 5 nights no change to any bedding or shower and last shower I fall in my knees because the shower is dirt from previous soap remain in the bathtub. Breakfast is ok I don’t like the powder egg not healthy and saggy

It is right at exit for Hwy 402 Christina St.

We have been staying at the Quality Inn for a night every year for 5 years on our way to the USA for Thanksgiving. This year, I was dissapointed with the cleanliness of the room. The flooring was sticky to walk on, and didn't look like it had been swept, I noticed a sour smell when you walked in the room which I found out was a sour smelling shower curtain. There was leftover fruit in the fridge which looked like it had been there for a few days.

really very nice place to stay and staff is very friendly

I've stayed at this chain a few times and it's hit or miss. This time was a miss by a mile. The things in the room were good enough, and the breakfast was decent but most importantly , the heat in the room wasn't working and it made a loud humming sound. Like a train in the distance that never arrives. I asked to change rooms , but was told there weren't any available because "housekeeping wasn't in that day ." I was provided with an extra blanket and a space heater that sounded like a small boat engine , totally unusable if sleeping was what one had in mind. Normally I wouldn't bother to give a hotel a bad review because things happen, but in this case if you look through the reviews guests have already brought the issue with the heat exchanger to the attention of management and they promise to fix it but clearly it's not important to them. This hotel really should not be operating until they are prepared to provide heated accommodations. Talk is cheap Quality Inn. Fix your heat exchanger for good!

over all the hotel is clean and staff friendly. Finding parking was difficult on some evenings..

This is a good choice because the beds were comfortable, the host was gracious, friendly and efficient. Not to mention hard working. The breakfast was good and the restaurant was clean and inviting. There is limited parking because of the siz e of the property. There is no elevator and very few service staff. Short term stay for the budget conscious? Perfect.

Washroom wasn’t clean enough , hallways were dirty. Breakfast has limited options but not too bad. Coffee and juice were both watery, no taste at all.