DoubleTree by Hilton Hotel Shanghai - Pudong

The staff was great, room and bathroom was very clean. We stay just one night, and they help with everything we ask. View for the room was amazing.

Good and spacious room.

The room was hot and suffocating. We were told by the staff that the central A/C was turned off for no apparent reason. We had to talk to the staff manning the Hilton Honor to get our room changed to a different floor. It was a little cooler at 23-24 Celsius but no A/C. We can't imagine how people tolerate the hot room temperature. We had dinner for 3 nights at the restaurant inside the hotel. The wait staff at the restaurant does not understand English to answer our questions about the food items on the menu as a menu item was mis-translated from Chinese to English, which caused us to send the food back. The overall experience at the Double Tree in Shanghai was no comparison to the ones in the U.S. where we stayed at various cities. It was disappointing.

Staff are very helpful and friendly

clean room, nice views out of the window, good breakfast choice

The hotel surroundings and the room were exceptionally clean, which I greatly appreciated. Additionally, the staff was consistently friendly and welcoming throughout my stay. The location also worked very well for my needs.

The best is always the best

Room was great, friendly staff

Great hotel, rooms are spacious and very clean. Didn’t have time for breakfast unfortunately. Located about a 30-40 min drive to Pudong airport. Would definitely stay again.

The Doubletree by Hilton Pudong was such a nice hotel. We were only there for two nights but loved the service, the amenities, and the location. The room had an amazing view of the city. It was very spacious and clean. Definitely recommend the breakfast buffet as it is very convenient, reasonably prices and has lots of variety of foods.

The hotel has a very dated feel to it. I was really looking forward to enjoying the pool after a morning of meetings but felt incredibly uncomfortable going there with 3 male lifeguards who insisted I wore a swimming cap. I went for 10mins in the end and never went back. Probably would have been ok if there was some music or something. My room had a kitchen but there was only a cup and glass to use with the kettle and fridge. No cutlery, no spoons so it was completely pointless to have. The room was spacious and a good space to work from. The cleaner came really early each day so I had to remember to turn the bell off and hang the 'Do not disturb' banner on. I liked the morning Shirley Temple dispenser

Good

This hotel was outstanding! Above excellent! The location, quality of staff and the cleanliness and modernity of the hotel building was outstanding! I would stay here again without hesitation.

The lobby looks great, the room was nice but not as big as I thought and also not much view, didn't like the photo on the page, Staff are helpful, overall experience was good

excellent

The lobby is new but the rooms aren’t. The carpet looks like casino carpet ! The rooms are not refurbished. Staff are untrained and impolite , they care more about Chinese customer comparing to foreigner , the breakfast buffet isn’t impressive , lettuce were old and options were limited

M

ゴールデンウィークの上海旅行で家族3人にて利用。エキストラベッドはフロントで手配出来た。場所は浦東側で、浦東空港から車で約30分、虹橋空港にも車で30分の位置。ホテルはやや古く感じられ、ラグジュアリー感はあまり無いが、清潔に保たれており、不満はない。コスパはかなり良いと思う。部屋は広めで、朝食は最低限なものはある感じ。コーヒーのテイクアウトも可。麺のトッピングが日替わりで四川風や上海風など各種用意があって良い。チェックインの際に配布される暖かいクッキーは美味しかった。日本語が話せるスタッフはいなかったが、英語はフロントで通じた。近くに世紀公園という良く整備された公園があり、ジョギングに最適。上海ディズニーにも車でアクセスは良い。車で5分くらいのところにケリーセンターというショッピングモールがあるので、近場で食べたいならそこがおすすめ。

Clean and nice

Staff unhelpful