LUX Tea Horse Road Lijiang

The hardware of this hotel is good but staff are not very customer oriented except for the front office manager called Candy. She's very helpful and has very good customer service skills. Avoid rooms facing entrance, its very noisy at night because other tourists are dragging their luggage onto the stone pavement right outside the entrance . Our room came with breakfast but it is not worth getting up for. The breakfast room is not inside the hotel and is down the road in another building. Also food quality is bad and kitchen staff do not refill empty food containers so if you arrived late, there is nothing to eat. Location wise this hotel is actually ok. However, if their room price go any higher, I would definitely check in the intercontinental hotel across the street instead.

Lijiang old town is amazing, easy to get lost in though. got a taxi from the bus station to the south gate and hotel staff collected me.

In the begining seemed wonderfull. they "upgraded" my room no extra charge because i wanted a bathtub...and then.... No hot water for the tub, they tried to fix it, couldn't. I asked again and was answered"we take care later" they didn't...so no tub+cold shower... Thanx.. A/c barely working, toilets didn't flush... If not that the room is actually beautiful...i asked to check out late, also no problem... But then... When i checked out the lady found a noodle drop on the blankets, literally a drop ! I ate noodles, im allowed! Wash it! They demanded 100usd for it and only after i made a big scene, brought the blankets to reception and showed to guests checking in how they are trying to rip me off the management told the clerk to give me my deposit back and check me out... Horrible experience...

From the time we contacted the hotel, to leaving we could not fault the service we received. It really made our stay here special. The hotel is quite new and is very tastefully done, with lots of nice touches. The room was a little dark but this was made up for in so many other ways. We didn't eat dinner there, but really enjoyed the breakfasts, which gave us a good start to the day. I would definitely recommend this hotel and the wonderful staff who work there.

Clean hotel room and great staffs.

The hotel was fantastic and service was incredible. I highly recommend the hotel to anyone looking for a great hotel in Lijiang

Can not fault this lovely hotel, staff extremely attentive and helpful right from being picked up at airport. Beautiful rooms, clean with everything you might require. The advice given to us about the places to visit in and around Lijiang ensured we got the most out of our stay which was too short.

The hotel is very well finished and the ruins are quite nice. The hotel has a very relaxing design with finishings that look brand new. The female staff is very friendly and helpful, and they will pick you up at the entrance to the old city which is very important if you have luggage. The location is perfect; in the old city but a bit away from the noisy tourist section. The only complaint is the manager is a bit strange and either doesn't know the area well or was intentionally misleading us when we asked for info in things like getting to tiger keeping gorge. Also I don't recommend the breakfast as it is fairly sparse and takes forever; my coffee was literally about 5oz.

Great hotel if you want to stay in lijiang old town. Staffs are super friendly and really try to make your stay pleasant. The only problem I have is the hotel doesn't provide a map with the hotels location. So it was hard to find the hotel particularly at night. But of the western hotels this one is closest to the old town.

The stufe wete very nice and helpfull. The hotel is located near the south gate.The hotel provides an electric car to drive the tourists from the gate of the old town to the hotel. The hotel rate is very high.

Very comfortable and friendly hotel in a quiet part of the old town.

We absolutely loved our stay at this hotel located in the ancient part of Lijiang. Our room was very spacious and well appointed with a very luxurious bathroom including separate bath and shower (with excellent water pressure and consistent hot water). The huge king size bed was by far the most comfortable of our stay in China. The staff were very friendly and attentive. Good value given the quality of the rooms and service. Highly recommended.

We loved it! My partner was sick on route and he couldn't have been better attended to. From attentive care to almost reading your mind how you want to be taken care of, we felt very happy at this hotel. Their staff were very well trained. Becky was especially kind. A great hotel and holiday is all about the unexpected adventure and interesting people that you meet along the way. Lux resort more than amply provided for the pleasant surprises and they do things with a slight twist, and it's all of the better :) we highly recommend this place in LiJiang. I would be curious to check out the othe lux vacations based on our stay in LJ

Sehr nettes und hilfreiches Personal, gutes Frühstück, gute Lage

The room is comfortable and clean. Good services with shuttle bus to South Gate. Suggested to contact the staffs for shuttle arrangement in advance because it might easily get lost in the old town.

Excelente hotel boutique, ubicado a pasos de la ciudad antigua, donde encontrarás preciosos lugares y mucho comercio. La habitación muy cómoda y en perfecto estado. Las atenciones de Roky y Lea fueron de primera, muy cordiales y dispuestas a ayudarte en todo. Hablan perfecto inglés.

very friendly staff, close to south gate, a very nice hip hotel. a bit difficult to find the hotel as the phone no. is wrong.

除了酒店的位置比較難找及缺乏完善的指示路牌之外，其餘都非常滿意。值得再住。

非常好的体验，酒店的服务很热情，房间干净舒适

2014年9月にオープンし、11月に宿泊した。 2階建て・総部屋数10。１階・２階とも天井が高く、3メートル近くある。 設備・アメニティは一級。 従業員は皆にこやかで親切。 ◆注意事項：車の入れない古城区の込み入った街路の中の、まったく目立たない路地の奥にあり、外には看板もないので、正確な住所が分かっていても自分で見つけることはほぼ不可能。電話番号（なぜかExpediaからは決して知らされない）を調べておき、タクシー運転手にそれを告げるしかない。本投稿者は夜の古城を1時間近く彷徨し、歩きながらスマホでどうにか電話番号を探し当て、近くの店に飛び込んでかけてもらい、その人に案内されて少し歩き、表に出てきたホテルの人に会うことができた。