New Century Grand Hotel Ningbo

This is for the 8th time that I stayed at NewCentury Grand Hotel Ningbo and each time my stay has been fantastic and absolutely nothing to complain about. The beds are comfy, rooms are clean, food is awesome and the overall ambience is pleasant and satisfying. The staff is also co-operative and willing to go an extra mile to accommodate your requests.

My stay at the New Century was okay and I stay there every time I go to Ningbo (about four times each year). I've been staying there for at least nine years. But I have two pretty big issues. The first is that my international cellular service - which works everywhere else in China - doesn't work. Extremely strange. Second is the food. New Century has a HUGE buffet, both for breakfast and dinner, but it is WILDLY geared toward Chinese only. As a vegetarian, I find it extremely difficult to eat here. There is little that a vegetarian westerner can eat. And that's strange to me. I mean... I eat many things. But the vast majority of the items in that room are meat. Otherwise, hotel is pretty and the rooms are clean, even though I do think they smell like smoke, even when you request a non-smoking room. I guess that's part of being in China but I wish it was just a non-smoking hotel like many others are now. It's much too nice of a hotel to smell bad. Also, I miss the fluffy bathrobes they used to have. And our A/C did not work right so it was rather warm and humid in our room. But the service is good and friendly and the location works well for me.

This was a nice hotel to stay at, the room was comfortable and quiet. There were english speaking staff but there was at times language barriers, i have stayed at more Western focused hotels in Ningbo where this was not an issue at all.

The overall experience is good. Including greetings at first, welcome tea and fruit. Location is nice with easy accesses to city centre and main attractions. The interior in the room is a bit old -- paintings on ceiling is not quite firm. Nice and clean bath and toilet in the room.

Nice walk to park nearby for exercise and also a plaza with plenty off food options

Good location, nice room

The New Century Grand Hotel was very impressive. The staff spoke reasonably good English and were helpful through Check-in/out and at breakfast. The hotel is very elegant in its design and has a range of very good facilities. The breakfast was a large buffet and offered a good selection on Western and Eastern cuisine. The room itself was large, modern and the staff had left little welcome notes on the bed, including a summary of tomorrow's weather. Very cute! I will definitely be staying here in the future when I return to Ningbo!

Staff is very nice. Evaluate is ok.room service is good . Breakfast is also ok

Great hotel presentation, very courteous & humble people. Exceptional choice of breakfast, you certainly will not be disappointed. Slight communication in English only few who could speak it.

This is my go-to hotel when in Ningbo. The staff speaks English well and are very courteous. I happened to go during a holiday, so the hotel was packed with locals traveling to the area. My only complaint is that you have a pay extra for the breakfast - and its more expensive than your typical hotel breakfast.

No universal power socket available in room, had to ask front desk to supply one adaptor with prompt response. So enviromental friendly that the slippers were recyclely used for many times. Dirts and hair could found in and out of the slippers.

This is my third time staying at this hotel. The price is reasonable and the rooms are clean and appealing. The lobby staff is very helpful and speak English well enough to help me arrange for a cab at 5:30 am in the morning! When you reach the front desk, they offer you a wet towel to wipe your face, and hands so that you feel refreshed from your travels. Nice touch.

The hotel staff are very friendly and helpful. Needed to book a car to drive from Ningbo to Shanghai as well as a car for a day trip to Hangzhou. The front desk manager went the extra mile to make the bookings for us, and to ensure that the car and the entire trip was alright and to our expectation.

Front desk friendly but slow. Breakfast is just so so not appreciate .

The hotel itself is great with modern, spacious rooms and facilities. Yet the staff, and their lack of experience(?) or even care, made the stay much less than comfortable. First, on check in after 14:00, was told that my room was not ready and it would take 40 minutes to get it done. When asked why and if this could be sped up a bit. The answer was a firm NEGATIVE. Gave me the impression - "Tough Luck" and you will have to bear with us. Waited in the lobby lounge with my friend. No lounge staff bothered to come to our table to ask if we wanted to order any drinks. Our couple of waves at them were misteriously ignored. STRANGE! After over an hour, went up to the room, only to find it not made up. Talked to the cleaning staff and was told that they somehow followed the room numbers on their cleanups and makeups. She did, however, agree to do my room after her present one. We then decided no to wait and go for our appoinment, followed by dinner. I fully understand the Chinese system of requiring a deposit even with the room already paid for and used my credit card for the deposit. On checkout, they could not get the bank to cancel the deposit and blamed it on their hardware problems and said that this indeed happened from time to time. I was to go home, check on my account in a few days and if indeed the deposit is taken by the bank, then call them and try to explain to their staff of my situation for help. This is ABSURD and what can one do to have a plane to catch?

No sofa in room for third member of our family even though this was an essential part of our booking requirements. Hotel staff suggested that our 22 year old 6'4 son slept in the bed with us! Had job persuading hotel that an error had been made, not by us, but somewhere along the line of the booking agents/hotel and therefore we should be offered an upgrade to accommodate our son. They were not happy to do this but eventually agreed. The whole episode was very humiliating!

Great for business, convenient location, wifi connection was just OK. Was not able to get internet access on my laptop.

nice hotel for a reasonable price, acceptable gym

Overall experience is good. The room price is vewry reasonable. The hotel is is remote from shopping area and traffic is not convenient. The breakfast price does not worth for what we have. The doorman is helpful.

Arriving in a new city, staying at the hotel before going off to the local University. Service at the reception and lobby was great. However the service for the room was not as great. The main issues for us were the language barrier - only the receptionists had a good English speaker, the room service staff generally found it very difficult to take our breakfast orders due to the fact that we didn't speak Mandarin and they had little knowledge of English. Furthermore the housekeeping staff could work on their awareness to detail around the rooms for example our beds were rarely turned down in the evenings whilst we were out. Other than that our stay was great, I slept really well and had a nice experience overall. Note: I did not check for any other facilities in the hotel, and did not try out the lobby bar because we were out all day so mainly came straight back to the room.