Sofitel Harbin

Neighboring shopping centres are highlights. Easily find restaurants with many options

Breakfast was good but no dinner service the only negative thing

A lot of areas need to make improvements. Room floor mat is dirty and folding. The pillow quality is too bad , no support at all.

It's an old design hotel. But generally clean and bed is comfortable, best part is hotel just right beside Wanda mall, you get your coffee and meals fixed easily. There is also a huge supermarket in Wanda. MRT station is walkable.

11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.

Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.

The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.

Great place to stay! This is not near the "downtown" area, but still has a lot to offer within walking distance. Staff was extremely helpful!

The room was extremely comfortable and clean. The humidifier in our room added an extra touch of thoughtfulness.

For a Sofitel Hotel, it was definitely not up to par, old, worn out, needs modernization

wonderful hotel, with excellent service, service provided was the best compared to other parts of china. china is not a country well known to provide good customer service, and this hotel chain had did an excellent choice to ensure their staffs deliver the best experience for their customers.

Great staff, though breakfast waiters etc very mechanical.

Third time I stayed in this hotel and also third time I booked for golf view but they claimed all golf View room sold out. Cheating! Charged me for best view but gave me worst view room. I fought for the golf room with no luck!!

I stayed in this hotel in March, first week of May and also this time May 10, for all three times, the biggest challenge was no air conditioning in the room! Receptionist admitted that the hotel has yet turned on the air conditioning facility in the rooms so that’s why it was always warm and hot! I had to borrow a fan to be able to sleep a bit even though I did not turn on “cooling” system in main switch!

The staff are friendly and ready to help. It was a good experience staying there. The location is also very convenient.

As expected for a five star hotel: luxury, clean and great 24/7 service. Room had nice heating and air humidifier for comfort. The pool and gym were etremely clean and spacious. It is next to a massive shopping centre and lots of cafes. We had to leave very early for our flight (4am) so the extremely helpful staff had organized airport transport for us. When we first arrived the bedding had some dirt on it, but the cleaning staff immediately swapped it for us when informed. Overall 10 out of 10 experience.

Great staff, the service personnel were all very helpful especially the people at the desk right after the hotel entrance. Good location, too, with several restaurants nearby and a mall with more restaurants and a large supermarket.

...as I travel to China and in particular Harbin regularly for work and always stay at the Sofitel. The hotel is we'll located, although it is China and cities are huge so you are always good for some things but perhaps a bit of a drive from others. The service is always superb with staff always very welcoming (which is great after 24 hours of travelling from the UK) and accommodating of your individual needs. If your Chinese is limited, most, if not all of the staff are fluent in English and the concierge is always knowledgable and able to help with bookings etc.). I needed to find rooms at the last moment for colleagues whilst in country and despite it being very obviously busy (because of the ice festival), they managed to find me some nice rooms, making me feel like my loyalty was being rewarded. The rooms and general areas are well maintained and the lounge is very comfortable, if usually rather quiet when I am there (which I prefer). The only thing I cannot comment on are the restaurants as Chinese hospitality is such that I am always taken out for food. To sum it up; One of my favourite hotels, fair price and I plan to always book to stay there when in Harbin as I see no reason to look elsewhere.

Hotel was nice and modern. The reception desk didn't explain how to use elevator and what amenities in the hotel room was free for us to use. Not sure if they didn't want to speak English. The bed was comfortable and the heater was working well. The location of the hotel was very convenient. The bathroom floor wasn't cleaned the day after. But the bed was made and the room was tidied up.

Not very near to tourist attraction places but overall environment is peaceful and nice