Novotel Cairo Airport

The room was noisy with a lot of banging in the hall. The check-in was good with no wait. We arrived early and they were kind enough to allow us to check-in early, as long as we promised to complete an online review. We agreed, since we usually complete reviews anyway. After getting to the room there was a fire alarm that sounded. As we were preparing to leave the room, the alarm went off. We called the front desk, but nobody answered. After several attempts to call the front, we gave up and hoped everything was fine. The alarm sounded again, about 5 minutes later. We also heard that the alarm was sounding in other buildings, like they were doing a test throughout the building. We had lunch at the Italian restaurant in the hotel and found it disappointing (separate review for that). When I came back to the room from the restaurant to get something, the cleaning person was in the hall and asked me how the room was. I said it was clean and said thank you. She then asked me to do a review. I responded that I would later since I had somebody waiting for me at the restaurant and was just getting my sunglasses. She asked me to open the review and took my phone from my hands. She gave full stars all the way down and wrote my room number in the view before submitting it and take a photo of my phone with hers. I took my phone back, got the sunglasses, and deleted the review. There is too much pressure for getting reviews.

Close to airport is positive. Property is dated and not looked after properly. Toilet papers holder is broken, so rolls left on the water tank. Securtity interior lock is not aligned properly. It appears the room was occupied by smokers earlier.

Very near to Cairo airport. Good bed, nice bathroom. Staff are friendly and attentive. Would recommend for a short stay as not close to downtown Cairo but Good place to stay before flying out. Has shuttle to airport.

We enjoyed our stay immensely. We hope to come back soon.

Guest service is not the best

Just stayed overnight for a few hours between flights. Very ordinary rooms/facilities. There should be better options for a longer stay.

Would not recommend, strong smoke smell in the hallway.

Wonderful stay

I been here before … I like near the airport. Near some convenient places. All personal that contacted me were friendly and greetings all the time ( that’s more important. Thank you

Customer service from staff was very poor. Rude and unattentive to queries. Arrived well past check in time and was made to wait for a room for over 40 minutes. When finally allocated a room, was placed on the ground floor next to staff room with loud noises at early hours of the morning. Would definetly not recommend this hotel.

Had such a great experience from check in till leaving. I missed my flight so arrived in the morning and they only charged for one not two. Also, happy with the airport shuttle,Mahmoud at the check in desk was very helpful. Helped sort the shuttle and check ins very quickly. I definitely recommend when in Cairo.

Good reception. Nice Hotel

The rooms were smaller than usual and the beds also were too small, the airport shuttle was great but I didn’t like when the staff kept asking for tips

Dirty, Noisy

All good

I wanted to mention that my stay was overall great, but the only issue I encountered was that my room was located in a hallway, and there was quite a bit of noise at night coming from the hall. It made it a bit difficult to sleep. Otherwise, everything else was good.

The breakfast restaurant was great with so many options and excellent service and pleasant staff.

We had an overnight from returning from El Gouna until our flight left in the morning. I chose the hotel because of it's proximity to the airport and the photos seemed "good enough". We stayed in a "superior room" on the forth floor. Leading up to the room the hallway was long and seemed dated. Fine. But photos of the interior of rooms, I recalled being nicer. We got to our "superior room" to find the most dated interior. The laminate flooring has warped and had large gaps, indicating it wasn't laid properly. The "sofa" was stained. Knobs on the fixtures weren't cleaned and we had to wash our hands after attempting to turn lights off. There was long hairs on the counter in the bathroom. The floor seemed dirty enough that I laid a towel and left my shoes on it, so in case I had to use the toilet in the night I wouldn't accidentally not wear my shoes. Thankfully our flight was delayed from Hurghada so instead of the 8 hours I intended to be in this hotel was shortened to about 5.5 hours. Worst of all... I woke and found multiple bites on my wrists and ankles. All relatively close together... much like a bed bug would leave bites. So suffice to say... I've spent my first day back after what was a lovely vacation, bagging and isolating our belongings until they could be washed and dried on high temperatures, diligently vacuuming and steaming our suitcases. Spend a little extra for the peave of mind to stay elsewhere. Truly a terrible experience!

Great Hotel and great staff Shuttle was not in time and driver wasnt polite when we asked him to please stop eating and take us to the airport, so far is the only negative experience

Close to airport, free airport shuttle.