倫敦碼頭皇冠假日酒店，IHG旗下酒店

Not everyday provide bottle water，hotel nearby between two station ，and have small tesco .sound proof

Appreciate: Check-in and out process is efficient. The room is clean and tidy. Breakfast is good with many choices. Location is good, near the Rail Station (Custom House) and the Cable Car. Good to travellers. Need to improve: There are only 2 service lifts for all guests but one of them was out if of order. During our 4 days of stay, it did not repaired. People have to wait for several rounds of ups and downs then can go up.

酒店偏僻，難找 房間遙遠

房間大，非常整潔，下次還會再來

地點在一個新的區域,周圍的環境不錯.地鐵站在附近,但到中心區遠一點.

The water in the ool was opaque. I could not see underwater at all despite wearing goggles. I was worried it was dirty. However it didn't smell or seem dirty. I expect to be able to see. I wish there hadn't been a swimming lesson in the pool . It's too small for that. Glad there were towels. Restaurant. I do not expect to be charged for water. £1.50 no chance. My poke said was superb as was my panko halloumi but it was huge portion even for me. Not enough chilli sauce. Love the porridge in the mornings but poor selection of jam. Scrambled egg tasted like it has cream in it. Some might like that, I don't. Sausages and bacon clearly high quality. Very nice breakfast. Not enough selection in the evening meal.

Broken lift and jacuzzi was broken for our duration. Rooms was dirty people left rubbish in rooms. Shower not working. Awful hotel avoid

Staff were lovely helpful

amazing staff and facilities, lovely rooms and overall lovely hotel

A really nice hotel. Super convenient for events at Excel. Staff are wonderful, especially Elizabet who helped me combine two bookings together so my extension to my original booking resulted in me staying in the same room. Breakfast staff are fantastic too!

Attentive,patient staff, always accommodating :)

Smart hotel and great location for Excel and close to Elizabeth Line for swift travel into centre. Great facilities and comfortable.

Greate place, big and nice rooms. !

Visiting son in the area with elderly parents. Pleasant hotel short walk from Elizabeth line. Hotel staff friendly, rooms clean with comfortable beds and mini fridge which was really handy

Very nice hotel

We had a fabulous stay, hotel was spotless, breakfast was amazing but more importantly was the attitude of the staff, they were friendly, helpful and extremely attentive to your every need. Location was great and very close to a couple of underground stops. We would highly recommend this hotel and look forward to going back in the future.

Staff services & professionalisation was excellent. Had issues with the toilet system, same was rectified promptly. Overall stay was excellent.

Friendly staff. Location ok particularly for O2 or Excel. DLR and Elizabeth Line both close by for further travel although DLR was closed at weekend for engineering works! Had to ask for additional towels … 3 guests but only 2 towels. Reception resolved and noted feedback for rest of trip. Breakfasts quite good although when ordering pancakes we got a single American style pancake so had to reorder a couple of extra. Didn’t use pool or gym.

Great location for the cable car and a few dinner options. Staff were super helpful and friendly. Pool was a bit underwhelming as quite small and busy. USB charging points in our room didn’t work which was annoying. Breakfast was varied and nice, lots of so as and attractive dining room and bar.

This was our first time staying at this hotel. Reception staff and restaurant staff were both super helpful and friendly. Room was great with two double beds in the family room.