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We eere greeted with a very friendly welcome from Conny who checked us in. Going to the room the lifts and corridors were spotless and smelt so fresh! The room was a great size , very clean and the bed is the comfiest i have slept jn for a very long time ( im never comfy in hotel beds). The shower was great and the rolm had everything we needed. I would definitely stay here again if Inwas visiting the area.

The location of this property is excellent. Staff friendly and welcoming and room service was very efficient. The only down side was both treadmills in the gym was out of order.

Je pense n'avoir jamais rencontré en 30 ans de déplacement professionnel partout dans le monde un personnel à l'accueil aussi désagréable, peu enclin à aider. Voila comment perdre un client. L'établissement présente une piscine qui s'avère être indépendante de l'hotel et payante de surcroit, il n'y a pas d'adaptateur EU pour les prises électriques, (allez en acheter en face...), aucun effort pour bénéficier d'un late check out d'une heure malgré un membership au Hilton Hhonors Club, des chambres vieillottes, bref il y a tellement mieux et moins cher à Liverpool.

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Over all the hotel was good, the breakfast was fantastic as were the staff, the only issue was that there was a mould issue in the bathroom, if i was staying for more than a night i would have asked to switch rooms as you could smell it as soon as you walked in. You could see where that water had been leaking around the bath and separate shower, there were cracked tiles everywhere. some one had clearly tried to carry out repairs, but really badly. You would be better off taking it apart and starting again, i would hate to see what the damage was like behind it all. Would it stop me from staying there again, definitely not, you get this sort of stuff every now and again and it is what it is. As i said great staff, great breakfast, good location.

Amazing stay, lovely room and lovely breakfast!

Bed was not comfortable, we had a 2 night stay, the coffee machine was not working properly and they ran out of food on both mornings. It was restocked however coustmers had to mention to staff on bith days.

We were upgraded due to availability and this was much appreciated. Room was beautiful thanks

We had a room on the top floor. Air conditioning wasn't working, reception staff we unable to help and we had to sleep with 2 fans in the room. Far from ideal, it did not make for a good night's sleep at all. Unfortunately many spa facilities were also out of order. Not impressed with that either. Staff were fantastic, but facilities were not, such a shame

front desk staff were extremley friendly on arrival, room was clean comfortable, bed comfortable, pillows were flat, had evening meal in the hotel very tasty but lacking the salad that was advertised breackfast in the morning was disapointing was going for the continental of cheese meats salad as i tucked in to the tomatoes that looked they had a covering of black pepper a whole load of flies came up i told the chef he said he would tell the manager, the same tomatoes were still on the counter when we left, i tried the cooked breackfast and took a piece of sausage which was grease i decided to get a yougurt this was warm and the lid was swollen, the waiter dismissed my concerns. if i was to stay again i would not take the breackfast. although i have always had a good breackfast in other hilton hotels

Great location. Beautiful reception area and spa. Our family room needed updating.

Expensive for what this is in my experience. Stayed in superior room but nothing extra. Not even a bottle of water in the fridge. Hated the king size bed which was just two singles put together with the obvious join making it uncomfortable. TV had so many channels missing or not working. Breakfast over priced. Careful when you book because if you want to use the pool/ spa you have to pay extra to use it. Ridiculous.

We unfortunately had a really hard experience at this hotel.

Het enige minpunt is de koffiemachine in de ontbijtzaal. Deze is dermate langzaam dat er files ontstaan bij het ontbijt voor de koffie.

Great location, friendly staff, stunning upgraded suite

The DoubleTree Hilton was an excellent choice for our stay in Liverpool. Close to the city centre and only a 10 minute walk to the Albert dock. The breakfast buffet was excellent and the staff were great. Would very much recommend the Koukash for an evening meal.

The good; Walkable location, large room and clean Could be better: internet, for our room anyway, was intermittent. Not so good: the picture of the library area used to advertise the hotel is only for special events so could not be accessed.

Great

Clean room, friendly staff

Excellent services, helpful staff, convenient location, and beautiful surroundings.