DoubleTree by Hilton London - Docklands Riverside

Great location. Easy access to Central London. Staff was very helpful

We were convinced the bed had bed bugs or fleas as the minute we jumped into bed we both started itching like mad for the both nights we stayed. Very odd! This has never happened to us in any other hotel and this is a 25 night trip in the UK with many hotels.

The hotel staff, location and amenities were brilliant. We were really disappointed though with the room, the air conditioning unit was loud

Excellent stay - everything was very clean (and cleaned for the second night). The only thing I missed was fresh air overnight, as the window in the room does not open (by design!). But will be back!

This was a nightmare. They made us pay £100 extra for a “suite” because our room wasn’t clean and ready at the check-in time. We agreed because we had reservations and couldn’t wait another hour or longer for them to clean it. When we returned from our event at 10pm, we asked for them to bring sheets for the fold out sofa for our children to sleep. At 11:40pm, still no sheets and our children had fallen asleep without a bed. When we got into the King bed, there were brown smears and hair all over the sheets and pillow cases. I took photos. Around midnight, they brought 1 Queen flat sheet and pillow cases for the King bed. No top sheet, no blanket, and the bottom sheet was too small so part of our body was on plain mattress. For nearly £500 a night, I would expect at least 1 bed with clean sheets for a family of 5. This facility is so gross and the staff do not care.

liked the hotel very much and expect to revisit but not sure if there were rooms with baths instead of showers as usually prefer choice of bath as helps with my body pain.

Satisfactory but need to adjust the price of food and improve on the quality.

All staff were lovely Dinner in restaurant was super with great service Breakfast was fantastic Overall a lovely stay Complimentary ferry to Canary Wharf Could not recommend this hotel enough

Good location, but reliable on boat service running (which it wasn’t on the Sunday morning due to low tide). Would have scored higher but another occupant was given a key to our room and attempted access twice late on Saturday evening. Duty manager was helpful next morning but it did mean a sleepless night

Excellent Experience

Alexander welcomed us straight away as soon we walked in with a smile on his face, he also checked us in as it was quite busy at the reception desk. He was amazing, so welcoming and so interactive The room I stayed in was average, especially the bath tub, marks on the door, chipped , scratched furniture. Should not be called delux , not near

me, my partner and my friend really enjoyed our stay. the beds were super comfortable and the room was so nice, exactly like the photo.

10/10 EXCEPTIONAL!

Clean nice hotel

Not a comfortable stay. Over charged me The amenities were unsuitable for a 4.star

Great place to stay, easy to get to places we wanted, polite staff and just a great general place to stay. Will be staying there in future

Friendly Staff

Great stay, helpful staff, great breakfast and service!

Enjoyed my stay.

Younis the reception staff really made my visit perfect.