Holiday Inn Express LONDON-ROYAL DOCKS, DOCKLANDS by IHG, an IHG Hotel

It is as expected for this price. One issue was that room cleaning comes after 5pm when I am back. The room was empty for the whole day and I expect that to be done when I am not around. I even hung the 'please clean' tag on the door but that did not make any difference.

Good enough and value for money hotel would stay here again if I’m in that part of London clean and staff friendly and very helpful

Comfortable room, nice breakfast easy to get to places

Attending concert at the 02. Just one stop away on underground and five minute walk to underground from/to hotel. Good location, with express supermarket across road. Would stay again

A lovely stay. Thank you.

When we walked into the hotel room we first noticed a large muddy patch, the rest of the carpet were no better. In the bathroom about 50% of the floor tiles were cracked, the silicone was yellow or orange with only a few areas being white and on the ceiling in the bathroom I noticed black mould. Breakfast in the morning was an average English breakfast so there's not much to say there.

Light over mirror turned its self on and off throughout the night, the toilet flushed constantly, the usb plugs and light on one side of the bed didn’t work. Nor did the light above the bed. People were using the lift so we climbed 3 flights of stairs but or keycard wouldn’t let us through the stairwell door at the top. Spoke to receptionist and they said the keycards don’t usually work in the stairwells. Comfortable bed, and once asleep we did sleep well, until the people above decided to have a very loud shower at 2.30am

Great

Great location for the 02 5 minutes to the station, onsite parking the staff were very friendly our room was basic but clean and comfortable. Lots of choices for breakfast. Would recommended

We had to move rooms as the first had smelly drains (room 110) Second room (330) had window that didn't shut properly so we had road noise. Hotel very basic and a bit tired but functional. Breakfast was plentiful. Staff very friendly and helpful.

Very easy hotel to book. Simple to deal with and a reasonable breakfast.

I was put into room 315 twin room for me and my daughter and I was disappointed at the condition of the carpet stained on the entrance to the room and the back of the bathroom door wood panel chipped at the bottom. Also the painted surface near the toilet area was black from mould. I would not say this was a 3 star hotel more like a 2 star for the condition of the room I was put into and not liking the view at the back of the room looking at a derelict building not a pretty view. To finish on a positive note though the staff were friendly and attentive and the breakfast choice especially gluten free was good. Location of hotel excellent for tube station

Good

Holiday Inn Express always deliver exactly what I expect. A good nights sleep, safe location and a filling breakfast.

Friendly

A great stay , great clean room , only issue the shower either red hot or freezing cold , I had the cold shower which very brief , I’m guessing that was one of the eco initiatives, but it didn’t affect my stay

All absolutely great from booking to stay.

Convenient for Excel

Great

We stayed here after a concert at the O2 arena and it was perfect. Such a convenient location being so close to a tube station, McDonalds, Sainsbury’s local etc. Check in was super easy and our family room (1 double a sofa bed) was PERFECT for the three of us. Beds were comfy and room was clean and surprisingly quiet facing the road. Excellent for a night or two, would definitely stay again.