Holiday Inn NEWCASTLE - JESMOND by IHG, an IHG Hotel

Good value for money

Awful sound proofing therefore lost sleep. Shower curtain needs disinfecting, and finally, mid breakfast, I was asked if my breakfast was included in my stay when I had paid for it the night before. Not nice…

We had an issue with our room which was quickly sorted by the team. The rooms are good; quite considering it’s on the main road; bathrooms are quite small but absolutely do the job. A bit annoying having to pay for parking but decent location very close to the metro. Overall, a great location just outside of town.

We were very impressed with the design and cleanliness of the common areas. The room itself was a little basic but good for our needs. It was a 20 minute walk to the city centre but a pleasant route.

Staff were very helpful throughout our stay.

Staff very helpful

Short Christmas trip

Perfectly located in many ways particularly when visiting students living in the city. Clean and functional and really good value!

We had an amazing stay as was delighted during our time for a special birthday the staff were very kind and helpful.

Hotel was fine. My only gripe was that I couldn’t get WI-FI to work and as I was staying there for work, this did inconvenience me as I couldn’t get on line to access email etc on my laptop

Ideal location for our venue. Clean tidy hotel with good breakfast options. No issues with room

Single night stay for a dinner. Check in was very professional, pleasant and engaging Room exactly as one would expect . Good value as well

Nice, within walking distance of St Jame's Park (Half an hour), ideal location for football matches. Metro station links to the Airport and the rest of Newcastle.

Excellent staff in every area. Friendly and professional

Well located hotel very close to Tyneside Metro and easy walk into City Centre Plenty of parking, including EV charging. Had room on the back which was quiet and had everything for our needs. All the staff we spoke to were lovely. We thought the price was very reasonable.

The only bad thing about the stay was the bathroom had not been cleaned. There was feaces in the toilet, green and yellow liquid on the shower curtain and the bathroom sink’s plug was broken on arrival as it was pushed down and when trying to open up the plug it would not so the sink was full of water when used. Staff were extremely friendly and polite

We often use this hotel as it’s convenient for visiting family, and usually clean and comfortable. We had a few issues this time - we were locked out of the hotel the first night (it was only 9pm so not late) as no one answered the bell from the car park despite us ringing several times. The TV in our room was broken though the staff very quickly offered to change our room - when we declined, they refunded us the car park charges instead which was a nice gesture. Our bed was comfortable but there were hair grips on the floor from a previous occupant and the bathroom has certainly seen better days. The grouting is filthy, the shower curtain doesn’t fit and there are missing tiles from the side of the bath. This hotel renovated their public areas a few years ago and I think it’s time now for them to spend money bringing the rooms back up to scratch. The staff were lovely, as always.

Bed was really comfy

Good value for money

Overall good. Slight issues with heating, but manageable.