I stayed here for one night (thankfully) last weekend. I was sent an email less than a week before I was to travel explaining that I have been moved to a sister hotel. I was supposed to be staying with family in the apartments and they weren’t moved? So I had to walk an extra 15 minutes with heavy bags in the pouring rain only to be told they were fully booked (The excuse was that the Exec Apartments were closing down but have managed to start back up again?) and they sent me back to the apartments where I walked back in the heavy rain and eventually got checked in, soaked from head to foot. Nightmare start.
I booked this as the accommodation location near the underground and parks for convenience, but the room's condition was utterly unacceptable.
I was put in a basement apartment, which the cleanliness was way below average, dirty blinds the toilet seat was broken and there was litter in the courtyard and a rat poison box for me to look onto. Then after an uncomfortable night on a terrible mattress I found out that the tube runs underneath my room so I was woken at 6am with constant trains thundering underneath.
This cost me £231.20 through Hotels.com, who aren't interested in my complaint. I recommend that you do not stay here at all. The entire customer experience coupled with the awful accommodation ruined my weekend with family.