ibis Styles Birmingham NEC and Airport

Booked room via Hotels.com which no often use and never had any issues. Myn21 year old daughter and friend arrived at the hotel after dark and we’re already distressed becaus they had gone initially to a different hotel. Male member of staff at check in told them there was no reservation. Rude and unhelpful and told them there was nothing he could do and they would need to leave. Despite showing him the email receipt he still would not help. Tried ringing hotel nobody was picking up and then tried Hotels.com virtual assistant. They initially could not get hold of hotel. Eventually after insisting staff check again my daughters reservation was found. Hotel staff then lied to Hotels.com saying daughter had checked in over an hour earlier. Very poor service. Everything with the room was fine when they got it. Clean and comfortable. Just a pity about the attitude of the member of staff.

Lack of signage, staff didn’t offer much up other than our room key

Functional and convenient. The Southern Irish lady on reception when I checked in was exceptionally friendly and helpful. She made the stay a pleasant one as for me staff are what make a hotel and she nailed it.

Lovely big family room. Comfy bed, good shower with in room toiletries, tea and coffee making facilities. Good restaurant downstairs with plenty of choice.

Perfect for one night stop over

Check in was a bit slow and no information given about breakfast or the rooms/how to find. Was lacking

Short walk from the airport. This hotel has air conditioning!!

Second time we've stayed in the past couple of months and we'll definitely be back. The customer service is excellent - all the staff are happy, friendly and helpful. We booked a double room for one night but at short notice decided to book a secind night. By then, only a twin was available so we assumed we'd need to check out of one, leave our luggage somewhere and then check into the second room. When we went to ask about leaving luggage in the morning, the receptionist had already arranged for us to stay in the same room, checking us back into it. The hotel is perfect for the NEC. We went to Gardeners World Live and the Good Food Show and even some high profile presenters were staying and enjoying the buffet breakfast!

Comfy hotel with friendly and helpful staff.

The breakfast was terrible. Hardly any choice and what was there was minimal. The juice was broken so no juice and when you asked for a juice it was warm. Most of the time there was only one piece of bread left. The pastries were tiny and only choice between two. The room was large with lovely large windows. The air conditioning did not work and was very noisy. The reception staff did not seem to ant to be there.

Very comfortable experience. Handy for NEC. O ly downside was traffic noise from nearby road.

Convenient for airport Staff very helpful

Great location for the NEC

The person on reception struggled to find our booking which lead to us standing in reception for a period of time when we were hot and tired after travelling for 3 hours.

Bed quilt stained in a number of places. Was changed quickly and efficiently. Television did not work due to poor signal. Service from staff was excellent.

Great position less than a 10 minute walk from the NEC, with a well-signposted route. Room was fine, surprisingly little noise from the airport, even with the window open.

Great location for nec and airport

All good, basic but clean. Menu very limited in the restaurant until 5pm, which not great if they are not your taste. Breakfast however was very good.

Restaurant and bar a bit soulless but room ideal for a one night stay to catch early flight next day. Location well signposted from Airlink rail terminus at NEC

Well located hotel close to the airport and NEC .