Macdonald Botley Park Hotel & Spa

I will stay at the hotel was mediocre. We expected more from the McDonald group of hotels to be honest. The lady who greeted us on reception didn’t smile and wasn’t friendly or welcoming. The room was hot and stuffy, but was fine once we opened the window unfortunately it did also smell of steel cigarettes, as did the communal corridors. The signposting around the hotel was poor and it was easy to get lost when trying to find our way back to reception. The area where all of the breakfast buffet was served was too small for the number of guests and everyone was getting under everyone else’s feet. We had breakfast at 8:45 and were disappointed to find that some of the items had already run out. Whilst I’ll stay was reasonably good value for money, I feel that everything just needs reevaluating and updating at this hotel.

We went for dinner in the evening. Chad was great at setting up the table and was very attentive. Holly went into the wine cellar for us and managed to find the last bottle of red in the cellar that we ordered!

Nice place , only spent one night as going on a cruise. So didn’t have the opportunity to use the spa facilities. Good breakfast, would stay again.

We enjoyed our stay and would recommend a stay there.

Carpet in bedroom going threadbare and in halls worn to the point of contouring and threadbare in places. Shower controls and fittings were coming off and the screen wasn't that effective at keeping water in the shower. TV remote filthy. Tables in dining room and outside not wiped down properly and dirty. Food of catering pack/boil in the bag quality and mean portions not reflective of the price. Staff in restaurant forgot orders and said they could not change meal bookings- later reception staff told us this wasn't true. No instructions in men's changing room of swimming pool on what to do with used towels despite charge for not returning them, which wasn't explained when they were handed out. The same (probably staff?) car parked in the only disabled bay without a blue badge for the whole time we were there. We were asked to pay for a meal at the bar which we hadn't had and wasn't signed for. Thankfully staff did not insist on payment as it wasn't signed for. Hotel was hard to reach on the phone to cancel a meal booking and they didn't seem to notice when we didn't turn up. Would have been happier if the price reflected the quality.

Good staff but dirty sofas in room, we found an used vape and a pen apart from crumbs and months of dirt in between the sofa cushions. Breakfast was very very basic. Good staff at the pool/spa. Good pool/spa facilities. Shame about the cleanliness and food.

Nothing not to like Great hotel

A really nice hotel set in pleasant surroundings. The room was spacious and the bed comfortable. we had everything wen needed to make our stay enjoyable at this hotel - Thankyou

Do not go if you wanted air conditioning, it did not work. Not a very fancy hotel for Macdonald hotels. Clean and large rooms though.

General facilities were ok. Dinner was significantly under-whelming with poor quality food clearly cooked/prepared in bulk, rather than the expectation of 'cooked-to-order'. Bar under staffed & service was extremly slow. Room was nice, bed was comfy & breakfast was good (despite help yourself buffet style).

Staff clueless and not friendly, room was old and dated, tv didn’t work.

We booked a deluxe suite so we had a bit of extra room for our 3 year old. The room was huge and well worth paying a little bit extra for but the room itself was dated and slightly dirty. There were cobwebs, the bathroom was grubby although it had been cleaned there was so much scum around the bath and shower screen it looked filthy. The walls were filthy. That being said every staff member we came across was lovely and they left some balloons and a birthday card in the room for our son. The pool was also lovely and he really enjoyed a little swim on his birthday eve.

After checking in we were heading out for a wedding and had to get a shower. The shower was terrible , freezing cold to boiling hot no control over temp Whatsoever , didn't complain at the time at the property as we were on a short turnaround for the wedding. I was going to mention this at checkout. The next morning for checkout we dropped out bags to the car pre breakfast but no one was on the reception desk so we thought we would head into breakfast and try after Breakfast , for a hotel offering in the price region we paid for this, was abysmal , no coffee in the pump style coffee flasks, boiling water just above luke warm for tea , and the offering for cooked breakfast was poor at best , bacon and sausage barely cooked , fried eggs only , and potato scones , that was it for the cooked option. So bitterly disappointing for a hotel pitching itself at this price point. So again i thought id mention it at reception on checkout, however no staff there again and a few people waiting to check out saying they had been there up to ten mins with no staff I travel loads with work but i have to say as lovely as first impressions were of the hotel it was very disappointing in parts and the inability to air my views. / thoughts at check out was disappointing , if i hadn't paid fully upfront for the hotel i would have refused to pay the full amount . I would welcome comment from the hotel management

Definitely not value for money considering the condition of the room. Lovely lady on reception and nice gym.

The Hotel and staff were lovely - only Issue was room was way too hot - air con didn’t drop lower than 18 degrees as locked. Window opened about 3 inches which I understand as we were not ground floor - overall though was a pleasant stay !

Good solid hotel which had its best time in the 1980s so it’s a bit tired but the staff are great and the spa area was lovely. I would definitely come again!

Unaware that the rooms had fridges removed. The air conditioning wasnt working effectively. The room wasnt serviced after day one. No lift. People are always great and supportive but felt let down on this visit.

Room not very clean. Unaware of garden fair so room noisy. No price on restaurant menu. Glasses dirty. Food not cooked properly and expensive. Waited half hour for dessert and had to chase. Staff standing around talking to each other. Not greeted in restaurant. Dress code not very hygienic nose piercing, long hair untied and extremely short tight skirt on female server

Very noisy so little sleep.

The lady at the reception was lovely and of great help.