Sofitel London Gatwick

Great staff

When I checked in the staff were not sure how to take care of one of the benefits of the booking. The restaurant smelled like a hospital canteen and had many open tables yet I was told there would be a long wait since I didn’t have a reservation at the airport hotel. The towels in my room had makeup from the prior guest. In the morning, I asked the checkout desk if there was coffee available since the rooms only had Nescafé and again, the staff was stumped. I rarely comment on hotels and travel enough that I take a reasonable level of hiccups as par for the course, but when the management sent me an email to make excuses, I realised it was culture, not a bad run of coincidences

Perfect hotel for an overnight airport stay. Comfortable bed. Friendly, efficient check in and great location for both terminals at Gatwick. The chilled water and fridge was appreciated, the toiletries were luxury and I slept very well.

Lovely hotel, staff super friendly and helpful so convenient for the airport would definitely stay again

Perfect overnight stay before an early flight the next morning. Great location next to the terminal and super close to valet parking too. Sophia at reception checked us in and was really friendly and kind, wishing us congratulations for our marriage. We had a beautiful room overlooking the runway, a real treat! Thank you

Very clean and quiet hotel - good service Food fairly average for the price in restaurant

I had a fantastic stay at the Sofitel Hotel at the airport. The location is incredibly convenient, especially for early flights or late arrivals, with seamless access to the terminals. The rooms are modern, quiet, and exceptionally comfortable, offering a perfect space to relax after a long journey. The staff were professional, welcoming, and attentive, making the whole experience smooth and stress-free. Overall, it's a top choice for comfort and convenience right at the airport.

Proximity to airport, clean, quiet, good breakfast

Excellent

Night before early flight so wife loves this hotel

Very nice clean wuiet hotel

Always enjoy our stays here

Good and clean hotel with great location. Breakfast was very nice with a good variety. The food in the restaurant at night could be better. The burger patty was not fresh / over processed / not good quality. Especially for the price. The lifts are too slow!

Customer service is always amazing! I always book with Sofitel when flying in and out of Gatwick. The Hotel is always clean, comfortable, and my sleep is never interrupted. @aheartfortraveling #Aheartfortravelin #Aheartfortraveling101

Easy access to check in

Perfect to stay for an early flight. Can be a long

So convenient and such a smooth process from check in to check out. When you have an early flight this is the best way to travel.

Very convenient location. All staff were nice and accommodating. Clean. Comfy beds.

The restaurant food sucked

Servers in bar lounge were slow and not friendly, treated the customers as if they were a bother.