Sofitel London Gatwick

Stay ruined by awful service in the restaurant, 40 minutes to be served a drink, 60 minutes for a starter and 90 to see your main, wasn't even busy and felt like our main had been forgotten until we questioned it's whereabouts, Unsurprisingly bill appeared much quicker! On pointing out I wasn't paying a service charge got a slightly arsey manager who didn't see to care or understand. We've stayed before but doubt would again.

We had been at this hotel several times. The staff is great but we were so disappointed about the cleanness this time, in particular the bathroom had handprints on the walls and the door. Doesn’t make you feel like you are in a clean area.

Comfiest beds ever!

Perfect for our needs

Property was excellent room was very nice and the beds were super comfortable. Perfect for a family of 4. The kids having their own proper beds was fantastic rather than fold away beds that we often get.

Connected right to London Gatwick - perfect for airport connections.

Very convenient to stay before a flight. We are lucky our Delta airline is in this terminal so easy walk , breakfast is great too

The sofitel is right by the North terminal only a short walk from the terminal building. We arrived after midnight due to a late flight but were checked in quite quickly. Room was a pleasant standard hotel room. We did not use any facilities as we had to leave first thing the next day so cannot comment on the rest of the hotel.

Staff were great. BUT... bathroom smelled of stale grey water. Noticed this last year as well. Suspect plumbing for the hotel is not properly vented. When other rooms flush toilets you can hear rumbling/gurgling from the bathroom. Bed was uncomfortable: there was a soft 'pillow-top' on the mattress that was a different size from the mattress itself so there was an overhang on the edges making definition of the edge of the bed very hard to guage when sitting down or getting in/out. Also led to there being a 'trench' at the head of the bed which swallowed half of one pillow on both sides. Bathroom was supplied with just one towel: for two person occupancy! No extras like toothbrush/toothpaste. Room service charge of 5 pounds (fair enough) but an additional 12.5% is also added... for what? (I bought food from M&S in North Terminal instead). Overall disappointed considering the price.

We would informed the receptionist the room safe was not working. We were told maintenance will check with us. Our stay completed and no one checked with us.

Excellent property, amazing beds, extremely convenient, quick check in and would happily stay there again.

Comfortable and convenient. Not as easy to get taxis, especially uber as you would expect. Worth getting a local taxi online instead.

Great location a quick walk to the North Terminal, perfect for our early morning flight. Shuttle between North/South terminals was great so we could have a wander and buy snacks/drinks to have in our room. Check in and check out were quick and easy too. Would recommend to take the stress out of arriving at the airport in time.

My first choice when staying at Gatwick

Really liked being so close to the airport

From the moment of arriving the customer service was fantastic, the room was perfectly clean and the amenities were perfect. Parking was easy to navigate before we moved the car to the main airport parking.

Good location for airport. Monorail is great. Comfy beds.

This hotel was perfect for our overnight stay before an early morning flight.

All good very convenient

Perfect place to stay if you are transiting.It is convenient and clean.You don’t even have to leave the airport it’s perfect.