The Arden Hotel & Leisure Club

I'll start off be complimenting the reception staff for their efforts, but the Duty Manager showed a complete disregard for guest health and welfare. There was a power cut in the area. Not a thing that the hotel could do about it but the power went off at 2.30 pm, I checked in at 4.15. There was time for me to be contacted and for me to make alternative arrangements. Because of the power outage their was no operational lift, corridor lighting was poor, no power in rooms (so no TV, internet, etc). To make matters worse, because their was no power the cold water pump was unable to circulate water to the rooms. So no toilet or washing facilities until 8.40 pm when a generator was brought in. The only working toilets were on the ground floor (bear in mind that there was no lighting in the corridors to find your way and the lifts weren't working. So anyone with walking difficulties could not access basic hygiene facilities. I discussed this with the Duty Manager, who simply advised that it was out of their hands....a very disappointing response when the hotel could not provide basic hygiene facilities. The electricity came back at some point through the night. Overall, a poor stay and a disappointing response from the Duty Manager

Unfortunately the aircon was not working on the hottest night of the year so far. The windows opened but an inch. Reported to staff but a world weary 'i'll tell maintemnence" was the response.

Really friendly, helpful and diligent reception staff. My room was clean and airy, but the only negative point was the noise coming from the rooms contiguous to mine. I'd recommend this hotel for a short stay and if you're flying from Birmingham airport.

All was good and functional

We booked cheap rooms so got the rooms associated with this. Unfortunately we were overlooking the outdoor bar on a night where there had been a wedding so got little sleep. The guy on reception did say that we should have mentioned it and they would have moved us so that was our error. I made a schoolboy mistake which meant that I had to drive home (100 miles) at 2am. The reception team couldn’t have been more supportive to me and my wife and son left behind. Probably wouldn’t stay there again as tricky for evening bag drop but, all in all, an excellent place to stop.

We stay at the Arden several times every year & will contininue to do so. With summer coming on, however, the Arden faces a long-term recurring problem--lack of air con. The hotel will provide fans upon request, but some rooms do get unbearably hot in summer. It's a major infrastructural problem with no easy solution. Open windows invite in the sound of passing trains...throughout the night. Very good dining--both meals & snacks. Friendly bar. Good casual seating areas. Offers a stay & park option for those flying from B'ham. Easy walk to both NEC & the airport. Highly recommended.

Very welcoming at reception and at the bar No issues at all with the room, everything I needed for my weekend stay was there I can’t speak for the other amenities as I didn’t have time to use them, but I would recommend from what I experienced

Had a quick check in, food was nice but our sleep was terrible , a constant buzzing noise that kept me and my partner awake for most of night, will definitely not return in the future

I've stayed a few times before having an early airport flight, only a few minutes in a taxi which the hotel book. Food very good & lots of it !! Rooms are very clean. Highly recommend !!

Great place, clean and tidy. The staff were friendly and helpful. Would definitely stay again.

The hotel is looking a bit tired in the room i was in, with a rocking bed side table, cracks in the ceiling inside the fitted wardrobe, doors old , shower was ok from a flow perspective but the shower doors would not completey close. For the money exceptable

staff amazing, room was clean and spacious. view was the road so super noisy if window was open and no temperature control so had to choose between being hot and stuffy or quiet enough to sleep. restaurant experience was very good. building and furniture is dated.

Absolutely perfect for the NEC and BP Pulse. 5 min walk max!!!

great stay ,friendly staff

Lovely two night stay for my husband's birthday, went with four friends and we all loved staying at the Arden

Very handy for NEC and BP pulse live. Ten minute walk.

Really comfortable friendly hotel. Easy efficient check-in. Room was spacious with plenty of room for two. Noticed water on the floor in the bathroom between the toilet pan & side wall - mopped it up with toilet paper - but it reappeared a few hours later.

Nice hotel, with plenty of free parking. Within walking distance of the NEC, BP Pulse Arena and Resort World and also the train station and airport. Room was nice, clean and spacious, complimentary toiletries and a very well stocked tea tray. Good Wi-Fi available throughout the hotel. Nice bar and restaurant which was reasonably priced. Breakfast is buffet style and very well stocked. Food was beautiful. On site gym, swimming pool, sauna, steam room and jacuzzi which is free to use for all hotel residents. All staff very pleasant, friendly and helpful. Will definitely stay here again.

I have a blue badge and was unable to use the disabled car parking spaces as they had been taken up by non blue badge holders who had taken advantage of the park and fly offers which the hotel promote. Also the disabled parking places are further away from the hotel entrance than some other parking places.

Our room was spotless and we were very pleased. We used the pool and found the floor in this area could have done with a good clean. Overall the facility is very good just a shame about the floor.