梅斯海德飯店

I stay

My wife is disabled and uses a powered wheelchair which we believed we had made the hotel aware of through the Hotels.com booking. However when we arrived we discovered that access

The bedroom & bathroom were clean & spacious. The hotel is in a perfect spot - nice & quiet with bars & restaurants nearby, and only 10 minutes walk to the heart of the city.

Room 218 is much too hot to stay in. The outside temperature was 21 degrees during our stay so not hot but the room was like a sauna. The portable air-con unit (even when filled with ice) blew out hot air and windows didn't open for any air. When we complained the hotel was full so we couldn't be moved but the man who spoke to us from reception put the phone down on us (yes, we were annoyed when speaking to him but not rude or disrespectful in anyway). We have seen various reviews online that say the same as us so this room should not be sold if it is this hot. (I dread to think what it's like when its 30degrees outside!!!) We were unable to relax in the room at all and got no sleep. The noise from the pub across the road was ridiculous too. People staying in this room should be informed that the noise is that bad, I know it's a city centre but never before have we stayed in a city centre hotel with such bad noise. The heat and noise combination meant we got about 1 hours sleep. We were given a 50% refund on check out but still resentful as it completely ruined our weekend (my husband had a big cycling event the next day which he needed to be well rested for but obviously wasn't).

The hotel was recommended to me by a friend and it certainly didn’t disappoint. We had a lovely room and everything was perfect.

bed good, food good. service poor, very noisy around hotel till 12 midnight or later.

un-expected disappointment, Servicing of rooms not complete(coffee sugar, milk not replaced),towels left on floor, reception did not relay messages. However the food was good. Location good. BUT-being in the city centre lots of noise from clubs bars loud music and voices uptil after 12 midnight.

Great location ,nice room ,lots of breakfast choices 👍would stay here again even though they say it’s haunted 😬

Stayed here for wedding, on arrival we was surprised with complimentary upgrade wasn’t expecting this at all made the stay even more amazing. Everything was perfect would definitely stay again.

Hotel was clean. Staff were friendly and helpful. Very close to town and amenities.

We stayed here for 2 nights to attend a Family function in the area. We were delighted with our choice and thoroughly enjoyed our stay. Highly recommend this hotel.

Second time stay at this lovely hotel which is adjacent to Norwich Cathedral. Great breakfast, pricey evening meals mitigated by two restaurants less than 3 minutes walk away. Lots of stairs to contend with, visitors should be warned.

I of the two single rooms, 3rd floor was small and not as good as I would have expected. The 2nd floor single for the same price was much better appointed, hence the loss of one star

Welcoming and clean. Great location for everything

The room was excellent, spacious, luxurious, clean. I had limited contact with the staff but they were helpful and polite. Whilst I realise it's a listed building the outside looks a little tired. Location is very good.

You cannot go round with the Maids Head when visiting Norwich. Brilliant location, great staff, convenient parking and loads of history. A+++++++++++++

The hotel was totally unique. Our room was excellent with all the mod cons one would expect to see in a hotel room. The communal areas were very inviting. The breakfast was very good offering a bit of everything. All the staff we had dealings with were very helpful and pleasant. The hotel is situated in a prime position right by the cathedral. The castle, museum, shopping and restaurants and bars are all within walking distance. I would definitely recommend this hotel.

Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb

We’ve stayed at the Maids Head several times. It’s a great hotel, clean and comfortable. Breakfast is always great - lots of gluten free options. Gluten free toast is always provided. Choice of GF cereals, cooked breakfast was all clearly marked and our server was aware of which items were gf. Room was lovely and clean. There was a wedding there on our last stay, and the bar ran out of wine and the barman was not having a great time - he was clearly under pressure and not in the best mood. It didn’t spoil our stay.

Great from beginning to end.