ibis Aéroport Bâle-Mulhouse

Good

Good hotel for overnight stay before the flight.

Nice and quiet. Shuttle early in the morning

N/a

Gets the job done, worth it.

Took payment twice without informing me they would do so. I booked through hotels.com pay at hotel and used my UK bank card to reserve and was explicitly told at point of booking that card would not be charge, then used a different international bank card at the hotel to pay but payment was taken from both cards. Only realised after check out and rang them and they told me this was standard practice on their website which isn’t the case, so then rang hotels.com who rang through to the hotel who said this was because I hadn’t paid with a French bank card so they charged me a deposit which would be refunded in a few weeks! Why she couldn’t tell me this over the phone myself when I rang I don’t know! I have stayed at hotels all over the world and whenever I have to pay a deposit they tell you at check in and ask which card you want to pay it from, not just take it from the one you have used to reserve without explicitly telling you. Also refund is a few days at other hotels, not a few weeks. Other than this the hotel is extremely tired, uncomfortable pillows, very hot rooms and aircon does not go below 20 in winter so was boiling hot and we barely slept. Also no water fountain and only had litre bottles of water which are a ridiculous price to say we only wanted a bit of water for overnight.

One night stay simply owing to location and value for money.

The room was clean and the bed was very comfortable. The only downside was lack of parking. Would stay again.

This is a very efficiently operated hotel. Quiet, and close to the airport. Excellent restaurant next door. A breakfast that would be hard to top in most hotels in the US. A professional staff that was very helpful with its customers.

First checked in room had ants, and it didn’t surprise front desk, who was friendly enough to quickly assign another room which didn’t have a working heating/AC system.

The staff was very helpful in coordinating transfer for our early flight.

Booked only to sleep at night however the stay was great. Close to BSL airport and there was free shuttle. Breakfast was good.

Modern, clean, friendly, location to airport

Friendly staff, good shuttle. Old rooms, not heated, heating defect, bad smell, noisy ventilation

Staff was very friendly, had a good nights sleep and they scheduled the shuttle for me to go to the airport very helpful.

We were using this hotel to rest from international travel before boarding a Rhine cruise so the cleanliness and quiet were paramount. The buffet breakfast was delicious and satisfying. Thank you hotel staff!

It smell smoke in the room.

Very friendly and helpful. Great service overall. Sadly, the room was very noisy. The ventilation was so loud i struggled to fall asleep.

Very nice hotel

Was great!