Hotel Kaiserhof

The place looks really good when you walk in. A great first impression. However, here are the issues: 1. The room air conditioner, as advertised, did not work at all. We aske for the AC to be fixed, and their answer basically was, "we fix when we can". 2. The toilet smelled horrible. No matter how many times they did clean the toilet, there is a horrible smell that came out of it. 3. The front desk staff was not very nice. Perhaps, because of the culture or language barrier, but still, they were not nice. 4. One day, I was sitting at the library, and one of the staff members came in and offered me coffee. I thought to myself, ok, they are being nicer. Nope, they brought coffee alright, bot charged me for it....For me there was no indication that there was a price, until she asked for the money. 5. I do have to say that the room service people were super nice.

A very nice place to stay.

Nice hotel and safe area but the train station area has some people who are loitering. Not unusual for Germany

My stay at the hotel was excellent. I made good use of the gym spa. It is near the central station which is convenient and has a car park at the back. The old town is about a 5-10 minute walk away and is very pretty. Overall, I would stay here again.

Fantastic location. Shopping Centre, eat out food, HBF all within walking distance. Great breakfast, fantastic friendly and helpful staff, BEAUTIFUL CITY

Great location right across from the train station, walking distance to the cathedral and lake

No coverage parking

Very nice

This is my second visit to Hotel Kaiserhof and I will return for sure. It’s a very comfortable hotel and the staff are excellent. Thoroughly recommended.

Everything was clean and tidy.. but for the price it's horribly tiny claustrophobic space you get. Even the bathroom is such a crunch.. you can't raise your arms in the cubical. Horrible. And expensive.

The Hotel Kaiserhof is located directly in front of the main entrance to Münster's central train station (Westf-hbf). It is close to all the main attractions of the city; The historic main street, museums, great parks & gardens, historic churches, restaurants, university & bishop's palaces, etc. The spa is also great if you're looking to spend a relaxing afternoon/evening in. It looks like the building is undergoing a remodel -- at least of all of their premium rooms. Surprisingly, this was not too disruptive. The construction staff started late and ended early so as not to disturb guests. There is also a nice little library with local art and a fireplace in the event that you want to spend some time reading. The breakfast was included in our stay, though I understand this is not always the case. The atmosphere of the restaurant was very nice. The food presentation was excellent. The taste could stand some improvement (a few things were a bit too oily for my taste), but it is convenient and better than most hotel food. When we arrived for check-in (around 2:30 p.m.), our rooms were not ready. They were willing to find us another room, but we had planned to walk around anyway, so they just stored our bags and provided us with umbrellas. The only critique we had was with regard to the bathroom shower. It was clean, but there was some rust on the floor of the shower that made it look a bit dirty. All in all, though, it was a fantastic experience and we would stay there again.

THE ROOM WAS VERY CLEAN AND EVEN THE HOTEL IS NEAR TO THE TRAIN STATION IT WAS QUIET TOO.

Beautiful property! Very nice room and gracious, helpful staff.

Nice central hotel, a bit noisy sometimes remember hear plugs. The bathroom could need a review, some minor things. Wonderful city, nice to walk, run or cycle around

Well my review is 1 star, I am extremely dissatisfied with their service.

Room a tad small but very clean. Breakfast excellent

A very pleasant hotel, and very attentive staff too. The room was very different, and much smaller than the images shown on Hotels.com website - but it was in fact perfect for me. The room was well equipped, and had nice deign touches too. I liked being able to fully open the windows too. The assortment of pillow shapes and sizes was a nice touch, and made it very comfortable.

An excellent hotel close to the main railway station and very convenient for all the places of interest in the old town. The staff were extremely helpful at all times and the breakfast each morning during our brief stay was delicious and worth the price paid.The sauna was a welcome relief each even.ing, after a long day spent sight seeing

Lovely hotel, great room, perfect easy location next to the station.

They're excellent to help you . Mu.wife had.a terrible accident and they accommodate us in the best way