Pullman Chennai Anna Salai - Premium Brand By Accor

Booked the room for 4 but i was asked to pay for extra beds during check in.

you have the best service staff ever

The stay was restful and awesome. The staff were great including the front desk, hospitality, room cleaning, and security. The place was very clean and food was excellent. The staff were helpful and very prompt. I and my family will surely stay in this hotel when in Chennai.

The elevators need a navigation aid for the lobby. The metal caps on water bottles in the guest rooms can be hazardous for cuts on hands. Outside of these it was a pleasant stay. The premises is clean and safe. I particularly liked the ambiance, service and menu options in the Up North restaurant.

Great service, clean rooms , kid-friendly, located close to the US Consulate

Very close is consulate

Good

The hotel is really good with an executive feel to it. However, there were some small repetitive shortcomings in the service that made the overall experience slightly inconvenient. Also, this is not their fault, but the location is currently experiencing road works and the hotel was difficult to access.

Great customer service. Stay was spoiled by loud music noise during the weekend as the room was above the event hall and we were not notified of this, had one sleepless night before we were moved to another room. Washrooms require bars/hooks to hang towels and clothes, shower requires fittings to put your own shamoo/soap and toileteries

Staff accused wrongfully for a missing dryer which they later found and apologize. It’s too late for them to fix the embarrassment

Very nice room!

It’s on main road too hard to get a transport

Recently refurbished hotel with lovely rooms and decor. Very friendly and accommodating staff. Special thank you to Manisha for looking after us so well every day at breakfast. Only downside is that the location is on the main road which isn’t really suitable for walking.

Great stay

Property was under renovation and we were not aware

Hotel is under renovation - they did tell us right from the start. I guess the price was lower than expected for that reason. That said, a lot of the smaller things were far from 5 star level. The bedding, towels, toiletries were all just... okay? Nothing bad, but not premium. Staff were helpful and pleasant. Included breakfast was good but barely changed over 5 days so some variety would be nice.

Construciton was gong on and it was noise and dirty too

Totally let down by this reservation. Upon entering the property I was told there was ongoing construction on the property and basically all amenities were off limits. I should have left right then. I decided to proceed with the stay figuring that it being a weekend construction would be non-existent or at least less. To my amazement, construction was going full force from 7am until 8pm on Saturday and the time I was there on Sunday! The hotel should show a little respect for their guests especially on a weekend. I could not even call down to the reception because my phone in room did not work. Adding to my displeasure was the hour long sound of something throwing up in another room, which the sound echoed through the vents from some other floor. Not an exciting sound to hear in the morning before breakfast. My last complaint, and probably most discusting, was that the first night I encountered 3 mosquitos at night. Two I was able to kill when I woke up throughout the night. The third actually went up my nose and bite and caused me to have a bloody nose, which got all over the blankets. Terrible and worrisome experience. I hope that I have not contracted anything from these mosquitos! The only credit I will give is to the staff and breakfast experience which I thought was excellent but was overshadowed by the constant construction noise and bugs!

It was noisy due to construction but the service and the quality of rooms more than made up for it . The breakfast was amazing