Awesome experience in this hotel. From check in staffs Marini and Sintia were amazing. Bellboy and security were superb. Cleaning service in room dining. All the staffs including the trainee are very polite. Gojek food to this resort is so easy and convenient to collect. The swimming pool is so fun and kids friendly. Trans may not be international big brand, but I can assure you, the service in this resort is much better than all the other international 5 stars resort that I ve been. My daughter was sick, and the help they offer was great. Thank you trans hotel. Keep it up. You have captured our heart.