Banyan Tree Bintan

Excellent all round Lovely experience

Overall the stay was good, service is good. A lot of the activities were fully booked, it would be good to let guests know in advance what they can book and arrange in advance. The bed was too high though, so not very elderly friendly for future reference. Staff were amazing, they helped catch some unknown buzzing insect that had found its way into our bathroom. Thankful for that.

Beautiful grounds but the property is very ran down and outdated. Food is not very good. Spa is ok

Excellent staffs service

This is one of the nicest resorts I have ever stayed at - everything was perfect. The room was amazing, breakfast was amazing, staff was amazing. Exceptional from start to finish!

Like the beautiful rooms and the view ,also liked the quiet atmosphere .Enjoyed the 2 pools Disappointed that I could not hire left handed club so could not play golf

Good vibes and good view

The room is spacious with beautiful sea view. Buggy service is responsive to bring us around the resort. The restaurant (The Cove and Saffron) serves delicious food with nice ambience. The service of the staff (notably Lilis, Yusuf, Atomy and Wendy) are excellent and in fact above my expectations: they went the extra mile to make our stay really memorable with romantic decorations for our wedding anniversary and they also prepared two cakes for us (one for our wedding anniversary and another one for my birthday) and they sang me a birthday song. The roof that sheltered the seats in front of the jacuzzi leaked during rain - believe it can be repaired.

Beautiful hotel on Bintan! We’d recommend it. We’ve enjoyed a villa with pool and beautiful view. Some items are a little dated, but overall we thought it’s in good nick and they maintain the villas and common areas well. The beach is a total hidden gem as it’s incredibly beautiful only a step down from the large pool. You wouldn’t need a private pool. The service stands out with exceptional care throughout from check-in to housekeeping. Nice restaurants on site (Treetops our favourite). Breakfast buffet has a fantastic variety! There isn’t a convenience shop close by, so make sure to pack what you need (diapers in our case). Bring loose clothing to protect you from mosquitos as it’s lovely to sit outside and enjoy the view. The property is quite hilly which wasn’t an issue with kids for us, but to keep in mind if you have issues getting around stairs. The trips (mangrove and island) are worth doing!

Excellent service. Kudos to Banyan Tree staff. Breakfast could be improved though.

Spacious villa & excellent service staff!

Superb hospitality

Kept the nice ambiance, but some part needed some touch up. Rather normal after Covid period, and i trust the resort will have fresher look soon. Will visit again.

This was my second time to Banyan Tree Bintan. It’s a very peaceful beautiful resort, a wonderful place to relax and recharge your batteries. Staff are wonderful, services and amenities are great. One thing to note- the resort isn’t close to shops, no regular taxi service & to hire car/driver usually has a minimum 4hr rate.

We enjoyed interacting with the staff who were all very friendly. Was great to be able to walk around the very hilly resort or if we wanted, there was always a buggy and driver there to offer a lift. Didnt like the outdoor pool area in our villa, was not very inviting or enough shade.

Very nice staff!!! Very much appreciated!

A jewel within a short ferry from Singapore. It’s one of the top class hotel with great views. The restaurants serve excellent food and the hospitality at the hotel is beyond excellence. Spa facilities was like an icing on the cake.

The staff is so kind. I don't understand that you charge the fare from terminal to your hotel.

Honestly from the previous reviews we were apprehensive yet excited to try our first Banyan Tree resort experience. The reviews are somewhat wrong on the property being in a state of decay. Sure the resort is older and in a part of the world that is hard on landscape and structures. We felt totally at ease and massive comfort with unit 308. The units are large, in great shape and extremely clean. There were no issues with bugs or unwelcome guests. The over the top staff are truly amazing to be part of and wanting you to feel comfortable and welcome. The spa experience was outstanding. The Restaurants are all delicious, especially the morning breakfast buffet. Booze is a lavish cost, hit the duty free before you arrive and bring some of your own. We would certainly return if we lived closer, and totally recommend this resort as a lovely couples get away!

Service was impeccable!! Amazing views as per pictures. Would definitely head back again!