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Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Name: Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels
Address: Jl. Basuki Rahmat 123 - 127 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jl. Basuki Rahmat 123 - 127, Jawa Timur, 60271, Indonesia
Rating: 8.5

Hotels

Preferred Partner

8.5

/10

Very Good

9,130 reviews

What Guests Say About Their Stay

Distance To City Center (259)

Staff Friendliness (227)

Bedroom (223)

Ambiance (207)

T***i

10.0

/ 10

Loved my stay at this hotel, recommended by a friend. Friendly and polite staff at check-in, spacious and clean room, very comfortable. Good food with many choices and reasonable prices. Helpful valet parking. Highly recommended if you’re staying in Surabaya—will definitely stay here again!

e***i

10.0

/ 10

My favorite place, located in the city center, the room I chose was comfortable. Thank you to all the staff who were always friendly and understood customer requests.

Agung P.

10.0

/ 10

We stayed at Crown Prince Hotel Surabaya for 3 days during my friend’s business trip. I was welcomed with a smile and staff was very friendly until we even struck a simple conversation. It was a nice experience. Comfortable room with responsive & helpful staff. Breakfast also great, luxurious, a lot of menus to choose from salads, omelette, rices, porridges, etc 👍

Agung P.

10.0

/ 10

We stayed at Crown Prince Surabaya for 3 days during my friend’s business trip. I was welcomed with a smile and staff was very friendly until we even struck a simple conversation. It was a nice experience. Comfortable room with responsive & helpful staffs. Breakfast also great, luxurious, a lot of menus to choose from salads, omelette, rices, porridges, etc 👍

Hendrik S. P.

10.0

/ 10

The room was cozy and the view was excellent. The staff was also very friendly. Thank you, and I wish you continued success.

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In the Area

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Jl. Basuki Rahmat 123 - 127 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

In the heart of Downtown Area

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels Address: Map & Location

Jl. Basuki Rahmat 123 - 127 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

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Lobby Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Lobby 2 Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Discover More About Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Location

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is located in area / city Genteng.

About Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

From business event to corporate gathering, Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels.

All facilities in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Lobby

Hotel Services

Bellhop
Concierge
Doorman
Front desk
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Newspaper
Porter
24-hour Receptionist

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Breakfast (surcharge)
Buffet dinner
Buffet lunch
Snack bar
Snacks

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
In-room safe
Minibar
Shower
TV

Transportation

Area shuttle with surcharge
Car rental
Limited parking
Shopping center shuttle
Valet parking

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Projector

Things to Do

Fitness center
Massage
Outdoor pool
Spa

Accessibilty

Accessible parking
Wheelchair accessible

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels	211
Number of floors in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels	21
Another facilities in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels	Bellhop, Concierge, Doorman, Front desk, 24-hour security

Frequently asked question in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

What are available facilities at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels?

There are top facilites at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels?

Check-in time at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels provide breakfast?

Yes, Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels?

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels have?

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels has 21 floors.

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More Reviews from Other Guests in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Overall Ratings & Reviews Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Traveloka (9,081)

Other sources (49)

8.6

Very Good

From 9,081 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

All

Distance to City Center (179)

Bedroom (165)

Staff Friendliness (161)

Bathroom (145)

Ambiance (137)

Accessibility (134)

Room Space (133)

Hotel Area (130)

Taste (125)

Variety (125)

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Traveler Reviews Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

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Customer reviews

d***y

10.0

/10

Reviewed 1 week(s) ago

Feel the tranquility at night while seeing the city lights of SBY from a height

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Accommodation's Reply

16 Mar 2026

Dear Valued Guest, Crowne Prince Surabaya would like to inform you that we are extremely grateful for your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one. Sincerely, Alfina, Customer Service Officer

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Azhar P. P.

Business

10.0

/10

Reviewed 4 week(s) ago

The hotel room is very spacious and aesthetic, the service of the hotel cleaning team is also very good, there are quite a lot of condiments in the room

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Accommodation's Reply

26 Feb 2026

Dear Mr. Azhar, Sincerely, Crowne Prince Surabaya. We greatly appreciate your review and photos of your stay at our hotel, and we are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one. Sincerely, Alfina Damayanti, Customer Relations Officer, Crowne Prince Surabaya

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F***M

Staycation

9.6

/10

Reviewed 4 week(s) ago

Pros: Staff friendly & helpful, very accommodating. Clean, good facilities & room size. Cons: The food, bad taste & high price.

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Accommodation's Reply

26 Feb 2026

Dear Valued Customer, Crowne Prince Surabaya would like to express our sincere gratitude for your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this with our entire team to motivate us to continue providing the best possible service. Thank you again for taking the time to share your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina Damayanti, Customer Relations Officer, Crowne Prince Surabaya

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S***i

Staycation

9.0

/10

Reviewed 4 week(s) ago

The hot water doesn't work.. And the breakfast variety isn't much (in my opinion)

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Accommodation's Reply

24 Feb 2026

To… With our deepest respect from Crowne Prince Hotel… Thank you for taking the time to write a review for us. We apologize for any inconvenience you experienced during your stay at Crowne Prince Hotel. We will take your feedback seriously and address the issues to continuously improve the quality of our services and prevent them from happening again in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Alfina, Customer Relations Officer, Crowne Prince Hotel Surabaya

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Arifna F.

10.0

/10

Reviewed 4 week(s) ago

We stayed in a classy room. It was clean, spacious, and had a great view. This is our second stay here. Love it 🫶

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Accommodation's Reply

24 Feb 2026

Dear Ms. Arfina, Sincerely, Crowne Prince Surabaya Hotel. We greatly appreciate your review and photos of your stay at our hotel, and we are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one. Sincerely, Arfina, Customer Relations Officer, Crowne Prince Surabaya Hotel

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Mailawati K. D.

Staycation

10.0

/10

Reviewed 5 week(s) ago

The staff is very friendly and offers free valet parking. The rooms are clean and spacious at a reasonable price. It's close to downtown Jalan Tunjungan.

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Accommodation's Reply

19 Feb 2026

Dear Ms. Mailawati D., This is a message from Crowne Prince Surabaya Hotel. We are deeply grateful for your review of your stay at our hotel and we are delighted to receive such a positive feedback. We will share this review with our entire team to encourage us in providing the best possible service. Thank you again for sharing your positive experience during your stay at Crowne Prince Surabaya Hotel. We hope your next stay will be as enjoyable as this one. Sincerely, Roni Setiawan, Shift Manager, Crowne Prince Surabaya Hotel

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Maulana R. S.

Staycation

6.9

/10

Reviewed 5 week(s) ago

Located on the 18th floor, the Wi-Fi network is unstable, the TV remote is broken so it is difficult to use.

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1 people find it helpful

Accommodation's Reply

21 Feb 2026

Dear Ms. Maulana, Crowne Prince Surabaya Hotel sends its warmest greetings. Thank you for taking the time to write a review. We apologize for any inconvenience you may have experienced during your stay at Crowne Prince Surabaya Hotel. We will take your feedback seriously and address the issues to continuously improve the quality of our service and prevent such incidents from happening again in the future. We sincerely hope to have the opportunity to serve you and your family again in the future. Sincerely, Roni Setiawan, Shift Manager, Crowne Prince Surabaya Hotel

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m***s

Staycation

10.0

/10

Reviewed 5 week(s) ago

The staff are very friendly, very helpful during check in and check out.

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Accommodation's Reply

19 Feb 2026

Dear Ms., This is a message from Crowne Prince Surabaya Hotel. We are deeply grateful for your feedback regarding your stay at our hotel and we are delighted to receive this positive review. We will share this review with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your positive experience during your stay at Crowne Prince Surabaya Hotel. We hope your next stay will be as pleasant as this one. Sincerely, Roni Setiawan, Shift Manager, Crowne Prince Surabaya Hotel

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ali s.

Transit

8.5

/10

Reviewed 6 week(s) ago

The rooms are clean & the service is friendly, the food quality is also delicious.

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1 people find it helpful

Accommodation's Reply

11 Feb 2026

Dear Mr. Ali, Sincerely, Crowne Prince Surabaya Hotel. We greatly appreciate your review of your stay at our hotel and we are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your positive experience during your stay at Crowne Prince Surabaya Hotel. We hope your next visit will be as pleasant as this one. Sincerely, Memay, Customer Relations Officer, Crowne Prince Surabaya Hotel

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Verified Traveler

Leisure

9.4

/10

Reviewed 6 week(s) ago

The hotel staff is very friendly and responsive.

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Accommodation's Reply

11 Feb 2026

Dear Mr. G*t, This is a message from Crowne Prince Surabaya Hotel: "We greatly appreciate your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your positive experience during your stay at Crowne Prince Surabaya Hotel. We hope your next stay will be as enjoyable as this one." Sincerely, Memay, Customer Relations Officer, Crowne Prince Surabaya Hotel

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Hendrik i.

Leisure

8.2

/10

Reviewed 6 week(s) ago

Parking is really limited, entering the basement is scary

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Accommodation's Reply

16 Feb 2026

Dear Mr. Hendrik, Sincerely yours from Crowne Prince Hotel… We greatly appreciate your review of your stay at our hotel and we are delighted to receive such positive feedback. We will share this review with our entire team to encourage them to continue striving for the best possible service. We regret that we were unable to provide you with the best possible service. Your review is extremely important to us so that we can improve our services further. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Hotel. We hope your next visit will be even more enjoyable. Sincerely, Memay, Customer Relations Officer, Crowne Prince Hotel Surabaya

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Mahesa S.

8.5

/10

Reviewed 7 week(s) ago

Overall good but lacks a hair dryer in the bathroom

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Accommodation's Reply

11 Feb 2026

Dear Ms. Mahesa, Sincerely yours, Crowne Prince Hotel… We greatly appreciate your review of your stay at our hotel and we are delighted to receive such positive feedback. We will share this review with our entire team to encourage them to continue striving for the best service. We regret that we were unable to provide you with the best service. Your review is extremely important to us so that we can improve our services. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Hotel. We hope your next visit will be even more enjoyable. Sincerely, Memay, Customer Relations Officer, Crowne Prince Hotel Surabaya

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Winanto E. P.

5.7

/10

Reviewed 7 week(s) ago

For that price, you could get a better hotel. The rooms are minimalist. And this is the first time I've stayed in a hotel and been charged 100,000 Rupiah for a stained sheet. Even though I put it in the washing machine, it was fine.

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Accommodation's Reply

11 Feb 2026

Dear Mr. Vinanto, Sincerely, Crowne Prince Hotel... Thank you for taking the time to write a review for us. We apologize for any inconvenience you experienced during your stay at Crowne Prince Hotel. We will take your feedback seriously and address the issues to continuously improve the quality of our service and prevent similar incidents from happening again in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Memay, Customer Relations Officer, Crowne Prince Hotel Surabaya

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I***l

8.5

/10

Reviewed 8 week(s) ago

strategic and friendly service

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1 people find it helpful

Accommodation's Reply

01 Feb 2026

Dear Ms. I*i, This is a message from Crowne Prince Surabaya Hotel: "We greatly appreciate your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one." Sincerely, Memay, Customer Relations Officer, Crowne Prince Surabaya Hotel

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N***i

Staycation

9.7

/10

Reviewed 8 week(s) ago

I've stayed in the same room twice. The price wasn't too expensive either. Everything was great ❤️

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Accommodation's Reply

01 Feb 2026

Dear Mr./Ms. N*i, This is a message from Crowne Prince Surabaya Hotel: "We greatly appreciate your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one." Sincerely, Memay, Customer Relations Officer, Crowne Prince Surabaya Hotel

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citra a.

Business

10.0

/10

Reviewed 8 week(s) ago

There are many food variations, the staff are all friendly

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Accommodation's Reply

01 Feb 2026

Dear Madam Citra, This message is from Crowne Prince Surabaya Hotel: "We greatly appreciate your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one." Sincerely, Memay, Customer Service Officer, Crowne Prince Surabaya Hotel

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G***y

9.7

/10

Reviewed 8 week(s) ago

Great strategic hotel, fast access and staff

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Accommodation's Reply

01 Feb 2026

Dear Mr./Ms. G*y, This is a message from Crowne Prince Surabaya Hotel: "We greatly appreciate your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one." Sincerely, Memay, Customer Relations Officer, Crowne Prince Surabaya Hotel

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M***n

10.0

/10

Reviewed 9 week(s) ago

comfortable hotel in Surabaya

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Accommodation's Reply

20 Jan 2026

Dear Mr. M*n, This is a message from Crowne Prince Surabaya Hotel: "We greatly appreciate your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as memorable as this one." Sincerely, Memay, Customer Service Officer, Crowne Prince Surabaya Hotel

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R***n

10.0

/10

Reviewed 10 week(s) ago

Friendly staff, clean rooms. Management needs to pay attention to the check-in time, which coincides with the New Year holidays.

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Accommodation's Reply

20 Jan 2026

Dear Mr. R*n, This is a message from Crowne Prince Surabaya Hotel: "We greatly appreciate your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one." Sincerely, Memay, Customer Relations Officer, Crowne Prince Surabaya Hotel

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R***n

Staycation

10.0

/10

Reviewed 10 week(s) ago

fun but had to wait a long time to check in because it coincided with New Year

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Accommodation's Reply

20 Jan 2026

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Exterior 4 Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.