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Gran Melia Jakarta
Hotels
Preferred Partner Plus
8.8
/10
Very Good
2,227 reviews
What Guests Say About Their Stay
Distance To City Center (20)
Staff Friendliness (20)
Room Space (20)
Bedroom (17)
Arlene J.
10.0
/ 10
I am celebrating my anniversary with my husband, and Gran Melia is the perfect place to have these special moments. From the moment I arrived, Ben escorted me to the red-level reception, and Ben was accommodating and attentive. He happily explained the perks of red level, and even after we parted ways, Ben sought out my husband, who arrived later from the parking lot and escorted him again upstairs. In the red-level lounge, I was greeted by Anas, who is one of the best hoteliers I have ever met. Anas is not only warm and welcoming, but her hospitality is also beyond what I have previously encountered. When I came back here, I wished Anas would be the one who helped me again! Donny also greeted and cared for me, who made such a good cup of coffee! Now the room, where should I start? They upgraded us for free to the deluxe suite; The room is gorgeous. The bathtub made my day as it 's enormous and very comfortable. They even gave me a small cake to celebrate my anniversary. On top of that, they gifted me vouchers to dine at Yoshi Izakaya (my and my husband 's favorite Japanese restaurant), so this time, I was pampered by Gran Melia. A thoroughly enjoyable stay and I am 100 % will be back to stay in the red-level rooms again. Thank you, Gran Melia Jakarta!
Lucia R. P.
10.0
/ 10
Another old but gold staycation edition. Comfortable room, nice pool, yummy food, great services. Definitely Bali van Kuningan 😊
Roland A. K.
9.4
/ 10
Truly a Top Tier 5 Stars Hotel in Jakarta! Humble and Amazing service right from the Concierge to the Lost & Found & Housekeeping team. Such a pleasant stay that me and my wife ever experienced. Real clean bedroom & bathroom, Supercool Air Con, Great Wifi Speed & Connection, Covid-19 Strict SOP was amazing. Will be returned for sure in the future, for we haven't taste the breakfast yet in our stay today. Goks!!
Ivan M.
9.7
/ 10
Start with Parking Space is quite spacious. Room quite big with comfortable bed. Just due to quite old hotel, the carpet a little bit smelly for the sensitive nose people, like my wife. The pool is very nice and very relaxing, I enjoy it so much. The breakfast, I did not taste it because quite expensive I think. Overall is fantastic...
Ino F. F.
9.7
/ 10
Perfect. Can't complaint. Spacious room, friendly staff, strategic location.
In the Area
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Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Gran Melia Jakarta
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What's around Gran Melia Jakarta
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Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950
Discover More About Gran Melia Jakarta
Location
Gran Melia Jakarta is located in area / city Kuningan, surrounded by Embassies and Business District
There are plenty of shopping and tourist attractions nearby, 4 km from Kota Kasablanka and 5 km from Pacific Place. Around 7 km from Grand Indonesia and Plaza Indonesia.
About Gran Melia Jakarta
Gran Melia Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
From business event to corporate gathering, Gran Melia Jakarta provides complete services and facilities that you and your colleagues need.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Gran Melia Jakarta exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Gran Melia Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Gran Melia Jakarta.
All facilities in Gran Melia Jakarta
Bar, Cafe and Lounge
Functional Hall
Lobby
Exterior
Bedroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Wedding service
General
- AC
- Ballroom
- Banquet
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Smoking area
Things to Do
- Fitness center
- Hot tub
- Massage
- Outdoor pool
- Sauna
- Spa
- Steam room
Business Facilities
- Business center
- Computer station
- Conference room
- Meeting facilities
- Projector
Food and Drinks
- Buffet breakfast
- Poolside bar
- Vegetarian meal
Accessibilty
- Accessibility equipment
- Accessible bathroom
- Wheelchair accessible
Family-friendly Facilities
- Children pool
Transportation
- Secure parking
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Gran Melia Jakarta
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Extra Breakfast
Accommodation charges IDR 302,500/guest for extra breakfast.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Gran Melia Jakarta | 334 |
Number of floors in Gran Melia Jakarta | 16 |
Another facilities in Gran Melia Jakarta | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in Gran Melia Jakarta
What are available facilities at Gran Melia Jakarta?
There are top facilites at Gran Melia Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Gran Melia Jakarta?
The standard check-in time at Gran Melia Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Gran Melia Jakarta provide breakfast?
Yes, Gran Melia Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Gran Melia Jakarta
Traveloka (1,792)
Other sources (435)
8.8
Very Good
From 1,792 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.7
Location
8.9
Service and Facilites
9.0
People often mention about Gran Melia Jakarta
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Keramahan Staff (18)
Kamar Tidur (17)
Jarak ke Pusat Kota (16)
Suasana (15)
Ukuran Kamar (15)
Variasi (15)
Kamar Mandi (14)
Rasa (14)
Waktu Check-in/out (12)
Area Hotel (12)
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Traveler Reviews Gran Melia Jakarta
Number of reviews per page
20
40
Customer reviews
E***i
10.0
/10
Reviewed 2 day(s) ago
Nice place to visit, come with your family
Find this review helpful?
yuni n.
Leisure
8.7
/10
Reviewed 2 week(s) ago
This is my second time staying here, and the restaurant service was extremely poor. From the initial question about which room to the unhygienic menu served directly by the chef (Mie Soup), the restaurant's lack of preparation for food that had a written menu but no food, and the coffee that lacked the barista's signature style (according to Mr. Budi, an intern barista). Usually, we try to taste whatever food is served, but from the start, my hash brown was very cold. Even the stir-fried long beans and tempeh were also cold, even though the serving lid was closed. And yes, only a warm omelet saved me from being able to finish my meal.
The French fries and tea at the pool were the best, and the waitress was also friendly and pleasant ❣️
That's it...
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+5
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Accommodation's Reply
21 Jul 2025
Dear Ms. Yuni N, Thank you for staying with us again and taking the time to share your experience. We greatly appreciate your feedback, especially regarding the service and food quality at the restaurant. We apologize for any inconvenience you experienced, ranging from the food presentation, the temperature of the dishes being less than optimal, to the service that did not meet your expectations. Your feedback is very valuable and we will immediately follow up with the relevant team to make improvements going forward. We are also happy to hear that you enjoyed the food and service at the pool area. Thank you for your appreciation of our team, especially our staff who have left a positive impression. We look forward to welcoming you back for a more satisfying experience in the future. Best regards, Lita Amanda. Director of Guest Experience
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RW
Rinny W.
Transit
6.3
/10
Reviewed 4 week(s) ago
they gave me smoking room while when check in I asked for a non smoking one.
so room smell bad.
bed was nice although I can feel not so clean.
amenities still perfect.
still - overpriced for such service and quality
Find this review helpful?
Accommodation's Reply
03 Jul 2025
Dear Ms. Rinny W,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the room assignment and the condition of the room.
We appreciate your kind words about the bed comfort and amenities, but we understand that these do not fully make up for the overall experience.
Your comments have been shared with our team to ensure immediate improvements in room cleanliness and check-in procedures.
Please know that we take your feedback seriously and are committed to delivering the service quality you rightly expect. We hope to have the opportunity to welcome you back and provide you with a much more satisfying stay.
Best regards,
Lita Amanda
Director of Guest Experience
R***i
Business
10.0
/10
Reviewed 6 week(s) ago
One of the best hotels in Jakarta
Find this review helpful?
Accommodation's Reply
17 Jun 2025
Dear Valued Guest,
Thank you for rating our property and for your kind review.
We're honored to be considered one of the best hotels in Jakarta. Your appreciation motivates us to keep delivering exceptional service and memorable experiences. We look forward to welcoming you back soon.
Best regards,
Lita Amanda
Director of Guest Experience
l***y
5.4
/10
Reviewed 7 week(s) ago
Friendly staff. Very strong water, good. Mattress, pillow, bed cover, towel are yellowing. Fried rice is hard. All furniture is old, if possible replace it.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Sir/Madam, We are glad that you were satisfied with our staff service and strong water pressure. We apologize for any inconvenience related to the less than optimal condition of the mattress, bedding, towels, and furniture, as well as the quality of the food that did not meet expectations. Your feedback means a lot to us and we will immediately follow up to improve our facilities and services in the future. Hopefully we can provide a better experience on your next visit. Best Regards, Lita Amanda. Guest Experience Director
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II
Imad I. M. S.
9.7
/10
Reviewed 8 week(s) ago
Everything was good and comfortable.
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Accommodation's Reply
09 Jun 2025
Dear Mr. Imad,
Thank you for taking the time to share your feedback.
We're delighted to hear that everything was good and comfortable during your stay. We look forward to welcoming you back again soon.
Best regards,
Lita Amanda
Director of Guest Experience
ye
yakup e.
Business
10.0
/10
Reviewed 8 week(s) ago
friendly staff. clean and comfortable room. food ok
See original
1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Mr. Yakup, Thank you for rating our property. We are glad to hear that you were comfortable with our staff service, room cleanliness, and food quality. We look forward to welcoming you back again soon. Best regards, Lita Amanda. Director of Guest Experience
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a***o
Business
8.8
/10
Reviewed 8 week(s) ago
A pleasant experience. Very helpful staff, strategic location. We will come back again.
See original
1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear valued guest, Thank you for rating our property. We are very happy to know that you enjoyed your stay with us, especially with the staff service and strategic location. We look forward to welcoming you back in the future. Best regards, Lita Amanda. Director of Guest Experience
See original
R***n
Business
10.0
/10
Reviewed 9 week(s) ago
Nice location, staff friendly, music at lobby.
1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Valued Guest,
Thank you for rating our property.
We're glad you enjoyed our convenient location, friendly staff, and the music in the lobby. We look forward to welcoming you back again soon.
Best regards,
Lita Amanda
Director of Guest Experience
C***y
Business
7.4
/10
Reviewed 12 week(s) ago
The restaurant area is not very clean because there are insects.
See original
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Accommodation's Reply
05 May 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced. Cleanliness is our priority, and we will immediately follow up on this issue so that it does not happen again. Hopefully we can provide a better experience on your next visit. Best regards, Lita Amanda. Guest Experience Director
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F***e
9.7
/10
Reviewed 14 week(s) ago
Overall, I really enjoyed my stay—the atmosphere was pleasant, and the service was generally warm and attentive. During breakfast, I was curious to try a Spanish dish (I can't quite recall the name) and asked the chef about it, since I wasn't sure how it's usually served. I was told it was a heavy dish and they would check if it was available. In the end, it was never prepared. Perhaps the chef decided it wasn't quite suitable for me (LOL)—though I was never told why. Still, I appreciated the rest of the experience.
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Accommodation's Reply
27 Apr 2025
Dear Valued Guest,
Thank you for sharing your experience with us.
We're so glad to hear you enjoyed the atmosphere and our team's warm service. We appreciate your understanding regarding breakfast, we'll be sure to follow up internally to ensure better communication in the future.
We hope to welcome you back soon for another great stay.
Best regards,
Lita Amanda
Guest Experience Director
S***y
Staycation
10.0
/10
Reviewed 16 week(s) ago
Friendly hotel staff, breakfast menu variants, comfortable room, family friendly.
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Accommodation's Reply
27 Apr 2025
Dear Valued Guest,
Thank you for sharing your experience with us.
We're delighted to hear you enjoyed our friendly staff, varied breakfast options, comfortable rooms, and family-friendly atmosphere.
It was a pleasure having you with us, and we hope to welcome you and your family back again soon.
Best regards,
Lita Amanda
Director of Guest Experience
W***i
Staycation
8.5
/10
Reviewed 17 week(s) ago
Have been here several times and the services are consistent..All experience was great!
Find this review helpful?
Accommodation's Reply
08 Apr 2025
Dear valued guest,
Thank you for your continued support and for being a loyal guest. We're so happy to hear that you've consistently had great experiences with us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon.
Best regards
Lita Amanda
Guest Experience Director
I***n
Staycation
10.0
/10
Reviewed 17 week(s) ago
Good place with so many variant breakfasts. Friendly staffs.
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Accommodation's Reply
08 Apr 2025
Dear Valued Guest,
Thank you so much for your kind words! We're glad you enjoyed the variety of breakfast options and found our staff to be friendly. We hope to welcome you back again soon.
Kind Regards
Lita Amanda
Guest Experience Director
A***r
Staycation
10.0
/10
Reviewed 18 week(s) ago
When I go to Jakarta, I always stay at the Grand Melia because the service is good and the staff is very friendly. Basically, the Grand Melia is the best for me 👍😍
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear valued guest, Thank you very much for your positive review. We are very happy to hear that you always choose Gran Melia Jakarta as your place to stay. Good service and friendly staff are indeed our priority. See you again on your next visit. Best regards. Lita Amanda. Guest Experience Director
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A***u
10.0
/10
Reviewed 23 week(s) ago
elegant and beautyfull view thankyou
2 people find it helpful
Accommodation's Reply
26 Feb 2025
Dear Valued Guest,
Thank you for rating our property.
We are very happy to hear your valuable appreciation about our food and look forward to welcoming you back in the future.
Please do let us know if you need any other assistance or inquiry for future booking. We will be more than happy to assist you.
Best regards,
Lita Amanda
Guest Experience Director
N***i
Business
10.0
/10
Reviewed 23 week(s) ago
friendly staff, calm hotel ambience, great facilities, close to various city centers and malls. overall great! thanks
See original
2 people find it helpful
Accommodation's Reply
19 Feb 2025
Dear Sir/Madam, Thank you for taking the time to share your recent experience by completing the online survey. We are pleased to know that you had a comfortable and enjoyable stay with us. Your feedback is valuable and we welcome it and if there is anything we can do to improve our services and meet your expectations. Once again, it was an honor to host you on this occasion and we look forward to welcoming you back in the future. Sincerely, Lita Amanda. Guest Experience Director.
See original
M***d
10.0
/10
Reviewed 23 week(s) ago
Comfortable stay and well mannered staff, we even got a late comfortable check out
1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear valued guest,
Thank you for your time sharing your recent experience by compiling online survey.
We are delighted to know that you've had a comfortable and enjoyable stay with us and that our team succeeded in delivering you the well-deserved service.
Your opinion is highly valuable and taken constructively as we are continuously strive to deliver every day the great experience for our guests.
Please do let us know if there is anything we could do to improve our service and meet your expectation.
Once again, it's a pleasure for hosting you in this occasion.
Hoping to have the opportunity to welcoming you back again in the future.
Sincerely Yours,
Lita Amanda
Guest Experience Director
AL
Angela L. H.
Staycation
10.0
/10
Reviewed 27 week(s) ago
I want to tell you my experience staying here, it was my first time staying here to celebrate my father's birthday, and I was really happy and not disappointed, because I got what I didn't get from other hotels. Thank you for the service and a very memorable experience
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M***h
Staycation
10.0
/10
Reviewed 29 week(s) ago
The staff is friendly, the place is clean and comfortable
See original
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear M***h,
Thank you for sharing!
We are very happy to learn about your enjoyable stay with us.
It would be a pleasure hosting you again in this year that just started; many more rewarding moments await to be lived!
Best regards,
Mojca Morencic
Guest Experience Director
Number of reviews per page
20
40
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