What do past guests say about Hotel Ciputra Cibubur by Swiss-Belhotel International?

Hotel Ciputra Cibubur by Swiss-Belhotel International is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Hotel Ciputra Cibubur by Swiss-Belhotel International

Name: Hotel Ciputra Cibubur by Swiss-Belhotel International
Address: Jalan Alternative Cibubur – Cileungsi KM 4 Jatisampurna, Jakarta Timur, Jakarta, Indonesia, 17435, Jalan Alternative Cibubur – Cileungsi KM 4 Jatisampurna, Jakarta, 17435, Indonesia
Rating: 8.6

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8.6

/10

Very Good

3,672 reviews

What Guests Say About Their Stay

Oon S.

10.0

/ 10

Satisfied... Everything was enjoyable. Most importantly, the staff was friendly, the pool was clean, and the shower rooms were also clean. God willing, I'll be back again.

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M***i

10.0

/ 10

The hotel is good and the service is very friendly. It was fun and really enjoyed staying at this hotel. Ambiance/Facilities: Good and nice. Food: Quite tasty and varied. Staff Assistance: Good and friendly. Highlights: The room atmosphere is good because the hotel is new so everything looks very clean. Price: Quite competitive and good. Location: Very strategic because it is inside Ciputra Mall Cibubur so if you want to eat and others it is very easy.

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YUSACH C.

10.0

/ 10

Stopped by to stay here because I had some business at Cibubur Junction.. It was very pleasant because the hotel was very clean and in the same building as the mall.. The staff were friendly and pleasant The food was varied and delicious If you go to Cibubur, you will definitely stay here Moreover, the hotel made me a Swissbell member Good Job

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M***d

10.0

/ 10

The hotel is nice, clean and directly connected to Ciputra Cibubur Mall, the staff are friendly, when I leaned on the bench in the swimming pool area, the staff suddenly gave me a pillow to lean on, that's how sensitive it is. The room is quite big, good for bringing family.

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mochammad y.

10.0

/ 10

The hotel staff during the check-in process were very friendly and helpful, the rooms were clean and tidy. The breakfast menu is varied and delicious.

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In the Area

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Jalan Alternative Cibubur – Cileungsi KM 4 Jatisampurna, Jakarta Timur, Jakarta, Indonesia, 17435

Main Facilities

This accommodation offers:

Outdoor pool

Bar

Children pool

Swimming pool

Laundry service

Restaurant

Luggage storage

Elevator

Family room

Rooftop terrace

note: hotel was previously named Hotel Ciputra Cibubur managed by Swiss-Belhotel International Staying at Hotel Ciputra Cibubur by Swiss-Belhotel International is a good choice when you are visiting East Jakarta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Ciputra Cibubur by Swiss-Belhotel International Address: Map & Location

Jalan Alternative Cibubur – Cileungsi KM 4 Jatisampurna, Jakarta Timur, Jakarta, Indonesia, 17435

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Lobby Hotel Ciputra Cibubur by Swiss-Belhotel International

Lobby 2 Hotel Ciputra Cibubur by Swiss-Belhotel International

Discover More About Hotel Ciputra Cibubur by Swiss-Belhotel International

note: hotel was previously named Hotel Ciputra Cibubur managed by Swiss-Belhotel International

Location
Staying at Hotel Ciputra Cibubur by Swiss-Belhotel International is a good choice when you are visiting East Jakarta.

About Hotel Ciputra Cibubur by Swiss-Belhotel International

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Ciputra Cibubur by Swiss-Belhotel International exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Ciputra Cibubur by Swiss-Belhotel International is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Ciputra Cibubur by Swiss-Belhotel International.

All facilities in Hotel Ciputra Cibubur by Swiss-Belhotel International

Facility

Outdoor pool

Children pool

Swimming pool

Swimming Pool

Fitness Center

Functional Hall

Lobby

Accommodation Services

Family-friendly Facilities

Children pool

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast

Things to Do

Beach sun loungers
Beach towel
Massage
Outdoor pool
Spa
Pool sun loungers

Connectivity

Free WiFi

General

AC
Reception hall
Banquet
Family room
Swimming pool
Rooftop terrace
Smoking area

Accessibilty

Wheelchair accessible

Shuttle Service

Airport transfer (surcharge)

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
WiFi in public area

Hotel Services

Bellhop
Concierge
Express check-in
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Wedding service

Business Facilities

Business center
Computer station
Conference room
Meeting facilities
Photocopier
Projector

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Supermarket

Accommodation Policy & General Information in Hotel Ciputra Cibubur by Swiss-Belhotel International

Required Documents

Upon check-in, you are required to bring ID Card, or Passport/KITAS. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Ciputra Cibubur by Swiss-Belhotel International	107
Number of floors in Hotel Ciputra Cibubur by Swiss-Belhotel International	9
Another facilities in Hotel Ciputra Cibubur by Swiss-Belhotel International	Children pool, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Hotel Ciputra Cibubur by Swiss-Belhotel International

What Time is Check In & Check Out at Hotel Ciputra Cibubur by Swiss-Belhotel International?

Check-in time at Hotel Ciputra Cibubur by Swiss-Belhotel International is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Hotel Ciputra Cibubur by Swiss-Belhotel International provide breakfast?

Yes, Hotel Ciputra Cibubur by Swiss-Belhotel International provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Hotel Ciputra Cibubur by Swiss-Belhotel International?

Hotel Ciputra Cibubur by Swiss-Belhotel International is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Hotel Ciputra Cibubur by Swiss-Belhotel International have?

Hotel Ciputra Cibubur by Swiss-Belhotel International has 9 floors.

How many rooms are available at Hotel Ciputra Cibubur by Swiss-Belhotel International?

Hotel Ciputra Cibubur by Swiss-Belhotel International has 107 rooms in total.

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More Reviews from Other Guests in Hotel Ciputra Cibubur by Swiss-Belhotel International

Overall Ratings & Reviews Hotel Ciputra Cibubur by Swiss-Belhotel International

Traveloka (3,593)

Other sources (79)

8.7

Very Good

From 3,593 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Hotel Ciputra Cibubur by Swiss-Belhotel International

All

Bedroom (57)

Room Space (55)

Ambiance (51)

Taste (47)

Staff Friendliness (46)

Accessibility (44)

Bathroom (44)

Surroundings (41)

Family Friendly (39)

Variety (39)

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Traveler Reviews Hotel Ciputra Cibubur by Swiss-Belhotel International

Number of reviews per page

Customer reviews

Verified Traveler

8.5

/10

Reviewed 2 week(s) ago

Frequent promotions and discounts. Parking access is exclusively for hotel guests.

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William A. S.

10.0

/10

Reviewed 3 week(s) ago

Well, everything is good overall, it's just that the amenities are not complete.

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Accommodation's Reply

20 Oct 2026

Dear Mr. William, Thank you very much for your positive review. We are delighted to hear that you had an overall pleasant stay. We apologize for any inconvenience related to the incomplete amenities. Your feedback is invaluable and will be used by our team to improve our facilities in the future. We hope to welcome you back to Hotel Ciputra Cibubur again! Sincerely, Elfriani Kirsang, General Manager

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eko l. y. s.

10.0

/10

Reviewed 9 week(s) ago

Good, so that the service is maintained.

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Accommodation's Reply

06 Sep 2026

Dear Valued Customer, Thank you very much for your review and feedback! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back again soon. Sincerely, Elfriani Kirsang, General Manager

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Verified Traveler

10.0

/10

Reviewed 11 week(s) ago

The staff was very friendly and accommodating!

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Accommodation's Reply

27 Aug 2026

Dear Guest Value, Thank you so much for your kind words! We’re delighted to hear that our staff made you feel welcome and well taken care of. We truly appreciate your support and look forward to welcoming you back again soon! Best Regards, Elvriani Girsang General Manager

A***h

10.0

/10

Reviewed 14 week(s) ago

It's good and the hotel is definitely recommended.

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1 people find it helpful

Accommodation's Reply

09 Aug 2026

Dear Valued Customer, Thank you very much for your review and feedback! We are delighted to know that you enjoyed your stay at our hotel. We hope to welcome you back again soon. Sincerely, Elfriani Kirsang, General Manager

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m***a

9.7

/10

Reviewed 14 week(s) ago

Recommended, good location, mall area, close to everywhere, very strategic.

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your review and feedback. We are delighted to hear that you appreciate our hotel's excellent location, close to shopping malls and with convenient access to various nearby attractions. We are committed to providing comfort and convenience to all our guests throughout their stay. We look forward to welcoming you back to Hotel Ciputra for another memorable stay. Sincerely, Elfriani Kirsang, General Manager

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G***a

9.7

/10

Reviewed 15 week(s) ago

The staff is very friendly, even the security guards are friendly. The rooms are clean and the price is affordable. I really enjoyed staying here.

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Accommodation's Reply

28 Jul 2026

Dear Valued Customer, Thank you very much for your review and trust. We are delighted to hear that you enjoyed your stay, from the friendliness of all the staff to the cleanliness of the rooms and the reasonable price. Your compliments will be passed on to the entire team, including the security staff. We hope to welcome you back again for another memorable stay. Sincerely, Elfriani Kirsang, General Manager

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Verified Traveler

Leisure

10.0

/10

Reviewed 16 week(s) ago

The place is comfortable for children.

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Accommodation's Reply

22 Jul 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that our venue is child-friendly. We hope to welcome you and your family back again soon. Sincerely, Elfriani Girsang, General Manager

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Desynurkomalasari

Leisure

10.0

/10

Reviewed 18 week(s) ago

Had a great stay, the kids loved it.

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Accommodation's Reply

08 Jul 2026

Dear Ms. Daisy Nurgomalasari, Thank you for taking the time to write a review for us. We are delighted to hear that you and your family enjoyed your stay with us, especially your children. Your family's satisfaction and comfort are our greatest joy. We hope to welcome you and your family back again for another memorable experience. Sincerely, Elfriani Girsang, General Manager

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Y***a

Transit

8.4

/10

Reviewed 21 week(s) ago

Hotel staff ok. Cleanliness ok. Breakfast not ok taste.

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Accommodation's Reply

23 Jun 2026

Dear valued guest, We are delighted that you were satisfied with our service and the cleanliness of the hotel. We will pass on this compliment to the entire team as a driving force to continue providing the best service. We apologize if your breakfast experience did not meet your expectations. We will inform the food and beverage team of your feedback for evaluation and improvement in the future. We hope to welcome you back again and provide you with an even better experience next time. Sincerely, Elfriani Kirsang, General Manager

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Abdi M. G. A.

Staycation

10.0

/10

Reviewed 21 week(s) ago

The best highlight for me: the internet speed up to 150mbps download.

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Accommodation's Reply

23 Jun 2026

Dear Bapak Abdi, We are delighted to hear that one of the highlights of your stay was our fast internet connection. We understand how important a reliable and high-speed internet service is, whether for work, entertainment, or staying connected with family and friends. Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future. Best Regards, Elvriani Girsang General Manager

Oon S.

Staycation

10.0

/10

Reviewed 21 week(s) ago

Satisfied... Everything was enjoyable. Most importantly, the staff was friendly, the pool was clean, and the shower rooms were also clean. God willing, I'll be back again.

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Accommodation's Reply

23 Jun 2026

Dear Mr./Ms. Oun S., We are delighted to hear that you were satisfied with your stay with us. Your satisfaction with the friendliness of our staff, the cleanliness of the swimming pool, and the bathroom facilities is a great encouragement for us to continue striving to provide the best service. Thank you for your trust in us. We hope to welcome you back in the future. By God's will, we look forward to welcoming you with the same memorable experience, or perhaps even better. Sincerely, Elfriani Kirsang, General Manager

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Nurmayanti

8.5

/10

Reviewed 22 week(s) ago

The service is satisfactory. The staff is friendly, and the cleanliness is standard. The facilities are basic but decent. The best part is that it's close to the mall, so finding food isn't difficult.

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Accommodation's Reply

13 Jun 2026

Dear Ms. Nurmayanti, Thank you for your review. We are glad you were satisfied with our service and the friendliness of our staff. We will take your feedback regarding cleanliness and facilities into consideration to further improve your experience. We are also pleased to hear that our location near the shopping mall made your activities more convenient. We hope to see you again soon. Sincerely, Elfriani Girsang, General Manager

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Verified Traveler

9.7

/10

Reviewed 23 week(s) ago

Really fun, humble staff, affordable price, and best location, easy access.

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Accommodation's Reply

13 Jun 2026

Dear Guest Value, Thank you for your positive feedback. We're happy to know that you enjoyed our friendly service, affordable price, and convenient location. We truly appreciate your support and look forward to welcoming you again soon. Best Regards, Elvriani Girsang General Manager

A***a

10.0

/10

Reviewed 23 week(s) ago

The hotel staff is very friendly and the place is very nice.

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Accommodation's Reply

23 Jun 2026

Dear Valued Customer, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and were satisfied with the friendliness of our staff and the atmosphere of our hotel. Your compliments encourage our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Elfriani Kirsang, General Manager

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Verified Traveler

Business

10.0

/10

Reviewed 30 week(s) ago

The hotel of choice when you have to stay in Jakarta, it's close to everywhere, the toll gate is not far, if you want to eat, you just get off, anything you need is easy, the best in short.

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1 people find it helpful

Accommodation's Reply

06 Jul 2026

Dear Valued Customer, Thank you so much for your positive review! We are delighted that our hotel was your choice during your visit to Jakarta. We are glad you were impressed with our excellent location, offering easy access to the toll booths, a wide variety of restaurants, and amenities that met your needs during your stay. We will continue to strive to provide the best service and guest experience for all our guests. We look forward to welcoming you back on your next visit. Sincerely, Elfriani Kirsang, General Manager

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M***i

10.0

/10

Reviewed 31 week(s) ago

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Accommodation's Reply

06 Jul 2026

Dear Valued Customer, Thank you so much for your positive review! We are delighted that you enjoyed your stay with us. We are glad you appreciated the hotel's cozy atmosphere, the cleanliness of the rooms, the friendliness of the staff, the variety of food options, and the excellent location. Your appreciation for the service, facilities, and value we provide is a great encouragement to our entire team to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Elfriani Kirsang, General Manager

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M***i

9.7

/10

Reviewed 31 week(s) ago

The hotel is nice and the service is very friendly. It was fun and really enjoyed staying at this hotel. Ambiance/Facilities: Good and nice. Food: Quite tasty and varied. Staff Assistance: Good and friendly. Highlights: The room atmosphere is good because the hotel is new so everything looks very clean. Price: Quite competitive and good. Location: Very strategic because it is inside Ciputra Mall, so if you want to eat etc. it is very easy.

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1 people find it helpful

Accommodation's Reply

06 Jul 2026

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A***i

9.7

/10

Reviewed 32 week(s) ago

Nice hotel... Clean... Only the check in time was late... At almost 3 o'clock the room could not be occupied because it had not been cleaned (it still smelled of cigarette smoke).

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Thank you for taking the time to write a review and share your experience staying with us. We are delighted to hear that you were impressed with the cleanliness of the hotel. However, we apologize for the delay you experienced during check-in due to your room not being ready. We understand this was a great inconvenience. Your feedback is very important to us. We will evaluate our room preparation process and improve the quality of our services. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Elfriani Kirsang, General Manager

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Vivi N. H.

Leisure

9.7

/10

Reviewed 32 week(s) ago

The hotel has direct access to the mall, making it easy to walk around or find food. The room is quite spacious and clean, the bathroom is also clean and complete amenities. During check-in and check-out, the service was very good by Mas Meyfin. After checking out, it turned out that my mother's cellphone was left in the room. Mas Meyfin contacted me and said the cellphone could be retrieved in the lobby. Thankfully, the cellphone was safe and could be retrieved. Thank you very much. The food at breakfast was not very varied and mostly tasted plain. Suggestions so that the taste and variety of food can be improved. Only one room access card is given, usually hotels provide two. So you can't stay in the room when others want to go out. Thank you for the extraordinarily friendly staff service, from security to the housekeeper. Bonus: You can leave your luggage after check out.

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Accommodation's Reply

06 Jul 2026

Dear Ms. Vivi, Thank you so much for your positive review! We are delighted to hear that you enjoyed the hotel's location near the shopping mall and were satisfied with the cleanliness, spaciousness of the room, and the amenities we provided. Thank you also for your compliments to Mr. Mayfin; we will pass them on to him. We are also grateful that your mother's mobile phone, which was left in the room, was found and reported promptly, allowing her to return safely. Your review is an encouragement to our entire team to continue providing the best service. We hope to welcome you and your family back again in the future. Sincerely, Elfriani Kirsang, General Manager

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