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Hotel Neo Eltari - Kupang by ASTON
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Hotel Neo Eltari - Kupang by ASTON
Hotels
8.5
Impressive
From 3,658 verified guests reviews
What Guests Say About Their Stay
Strategic Location (16)
Friendly Staffs (23)
Clean Room (42)
Complete Facilities (3)
Refly M.
8.5
/ 10
The hotel is clean and near the Kupang airport
Amiroh H. U.
8.8
/ 10
Nice place, clean, nice facilities and services. Shuttle service from and to airport really helps me
Ivo N.
9.4
/ 10
Very good service. Clean and great rooms.
In the Area
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"Jl. Piet A Tallo Rt/Rw. 035/012 Oesapa Kelapa Lima" , Kelapa Lima, Kupang, Nusa Tenggara Timur, Indonesia
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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What's around Hotel Neo Eltari - Kupang by ASTON
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"Jl. Piet A Tallo Rt/Rw. 035/012 Oesapa Kelapa Lima" , Kelapa Lima, Kupang, Nusa Tenggara Timur, Indonesia
Discover More About Hotel Neo Eltari - Kupang by ASTON
Location
Hotel Neo Eltari - Kupang by ASTON is located in area / city Kelapa Lima.
About Hotel Neo Eltari - Kupang by ASTON
From business event to corporate gathering, Hotel Neo Eltari - Kupang by ASTON provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hotel Neo Eltari - Kupang by ASTON, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hotel Neo Eltari - Kupang by ASTON is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo Eltari - Kupang by ASTON.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Neo Eltari - Kupang by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Neo Eltari - Kupang by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Neo Eltari - Kupang by ASTON is the right place to stay.
All facilities in Hotel Neo Eltari - Kupang by ASTON
Swimming Pool
Fitness Center
Functional Hall
Lobby
Exterior
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
Things to Do
- Massage
- Outdoor pool
- Spa
General
- AC
- Ballroom
- Non-smoking room
Transportation
- Bicycle storage
- Car rental
Connectivity
- Internet point
- LAN Internet
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Business Facilities
- Business center
- Meeting facilities
Nearby Facilities
- ATM/Banking
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Neo Eltari - Kupang by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity. free Airport drop off.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Hotel Neo Eltari - Kupang by ASTON | 137 |
Number of floors in Hotel Neo Eltari - Kupang by ASTON | 3 |
Another facilities in Hotel Neo Eltari - Kupang by ASTON | Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in Hotel Neo Eltari - Kupang by ASTON
What are available facilities at Hotel Neo Eltari - Kupang by ASTON?
There are top facilites at Hotel Neo Eltari - Kupang by ASTON such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo Eltari - Kupang by ASTON?
The standard check-in time at Hotel Neo Eltari - Kupang by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Hotel Neo Eltari - Kupang by ASTON
Overall Rating & Reviews
From 3,658 verified guests reviews
8.5
Impressive
Fantastic
1,130
Very Good
2,006
Satisfying
128
Average
395
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
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strategic location (16)
friendly staffs (23)
clean room (42)
complete facilities (3)
great view (9)
varied breakfast (3)
tasty food (26)
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Language
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Show Reviews with Photos
WP
Werner P.
9
/ 10
05 Nov 2024
Habe spent some times at the Hotel. Would Need some renovation but its one of the best in Kupang. The breakfast was good.
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Accommodation's Reply
08 Nov 2024
Dear Merner P, Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear you enjoyed the breakfast and appreciate your kind words about our hotel being one of the best in Kupang. Your feedback regarding the renovations is invaluable, and we are actively looking at ways to enhance our facilities to provide an even better experience for our guests. We're committed to continuous improvement, and your insights help guide our efforts. Thank you again for staying with us, and we look forward to welcoming you back in the future. Regards, Junaidi. General Manager
Maristela L. P.
Business travel
10
/ 10
10 Oct 2024
Thanks neo, love the hotel, very near to bandara. Food is good. Our flight was 6am so we have to be un airport at 4am and since we have free breakfast, the staff packed our breakfast so we can take it out.
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Accommodation's Reply
12 Oct 2024
Dear Maristela L. P, Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you loved your stay at Hotel Neo and appreciated our convenient location near the airport. It 's great to know that you enjoyed the food, and we're especially pleased that our team could assist you with a packed breakfast for your early flight. Providing a seamless and comfortable experience for our guests is always our top priority, and we're glad we could make your early morning departure a little easier. Your kind words will be shared with our team as they serve as motivation to continue delivering excellent service. We hope to welcome you back on your next trip to the area. If there 's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Regards, Junaidi. General Manager.
D
Delton
10
/ 10
23 Sep 2024
My second time staying in this hotel and always really nice, thanks.
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Accommodation's Reply
26 Sep 2024
Dear Delton, Thank you for taking the time to share your experience with us. We are thrilled to hear that this is your second time staying at our hotel, and even more delighted that you had a pleasant experience once again. Your continued trust and support mean the world to us. Our team works hard to ensure every guest feels comfortable and welcome, and it 's truly rewarding to know we were able to meet your expectations. We look forward to welcoming you back on your next visit, and if there 's anything we can do to make your stay even more special, please don't hesitate to let us know. Regards, Junaidi. General Manager.
Ridwan A. S.
8.8
/ 10
11 Sep 2024
Distance to airport was great, only 10 minutes away, room was bad, got smoking room, and other room was undermaintenance, so noisy, food was OK.
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Accommodation's Reply
13 Sep 2024
Dear Ridwan A. S, Thank you for sharing your feedback with us. We're pleased to hear that you found the distance to the airport convenient. However, we regret that your overall experience did not meet your expectations, especially regarding the room condition and noise from the maintenance work. Please accept our sincere apologies for any inconvenience caused. We understand the importance of a comfortable and peaceful environment, and we are truly sorry that the smoking room and the ongoing maintenance affected your stay. I would like to assure you that we are in the process of upgrading our rooms, including enhancements to the interior and modern amenities like new TVs. This initiative is part of our commitment to exceeding guest expectations and ensuring a more enjoyable and pleasant experience. We appreciate your feedback on the food and will continue to work towards improving all aspects of our service. We hope to welcome you back in the future and provide you with a better experience. Regards, Junaidi. General Manager.
A***a
This is a guest profile.
Leisure
10
/ 10
10 Sep 2024
Very nice hotel near the airport. The food from the hotel restaurant are really nice and tasty. However it 's pitty that it takes longer time for the room to be ready while the check in time is 14.00 but the room still not ready. Overall, the hotel is nice. Some of the staff are friendly especially ome of the securities. Some of staff are not really giving you proper smile.
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Accommodation's Reply
11 Sep 2024
Dear Valued Guest, Thank you for taking the time to share your experience with us. We truly appreciate your kind words regarding our hotel 's location and the food from our restaurant. We are glad to hear that you enjoyed the convenience of being near the airport and found our dishes to your liking. We sincerely apologize for the delay you experienced during the check-in process. Ensuring that rooms are ready by 14:00 is a priority for us, and we regret that we fell short in this instance. Your feedback has been shared with our housekeeping team to ensure that this issue is addressed, and we will take measures to improve the speed and efficiency of our room preparation. Additionally, we appreciate your recognition of our friendly staff, particularly the security team member who made a positive impression on you. However, we are disappointed to learn that some of our staff did not meet your expectations in terms of hospitality. Providing warm and welcoming service is important to us, and we will be conducting further training to ensure all our team members deliver the smiles and hospitality our guests deserve. Once again, thank you for your feedback. It is through comments like yours that we can continuously improve our service. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Regards, Junaidi. General Manager.
n***y
This is a guest profile.
Business travel
8.5
/ 10
01 Aug 2024
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Accommodation's Reply
05 Aug 2024
Dear Valued Guest, Thank you for the wonderful review you have given regarding your stay at our hotel. We are very happy to hear that you enjoy the services and facilities we provide. We always try to ensure that every guest feels comfortable and satisfied while staying at our hotel. We hope to welcome you back in the near future and provide an experience that is just as great, or even better. If there is anything else you need or suggestions for improvement, please do not hesitate to contact us directly. We are always ready to listen and serve you wholeheartedly. Once again, thank you for your positive review. Have a nice day. Greetings, Junaidi. General Manager.
D***l
This is a guest profile.
9.7
/ 10
21 Jul 2024
Friendly staff, comfort for sleep and near airport.
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Accommodation's Reply
24 Jul 2024
Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be friendly and enjoyed a comfortable night 's sleep during your stay. Our proximity to the airport is indeed one of the conveniences we are proud to offer our guests, and we're glad it added to your positive experience. We value your comments as they help us to maintain and improve the quality of our services. Should your travels bring you back to the area, we would be honored to welcome you again and strive to make your stay even more enjoyable. Warm regards, Junaidi. General Manager.
R***y
This is a guest profile.
Business travel
5.7
/ 10
25 Jun 2024
Oh my God, there is a bloodstain everywhere. In bathroom, bedsheet, everywhere. It so un higiene. So bad for this hotel. Please check every corner before you sleep. I was so tired that I realize that in the morning. One star.
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Accommodation's Reply
29 Jun 2024
Dear Our Valued Guest, We are deeply concerned and sincerely apologize for the unacceptable experience you encountered during your stay at our hotel. Your feedback is crucial to us, and we take such matters extremely seriously. We are thoroughly investigating this incident to understand how it occurred and to ensure it never happens again. Our housekeeping procedures are designed to maintain the highest standards of cleanliness and hygiene, and it 's clear we have failed to meet these standards in your case. We would like to assure you that this is an isolated incident and does not reflect our usual high standards of cleanliness. We value your feedback and would appreciate the opportunity to discuss this matter further with you. Please contact our management team directly so we can address your concerns personally and make amends for this regrettable experience. We understand that this experience has significantly impacted your perception of our hotel, and we sincerely hope you will allow us the chance to regain your trust and demonstrate our true commitment to guest satisfaction and cleanliness. Thank you for bringing this to our attention. Your feedback helps us improve and maintain the high standards our guests expect and deserve. Regards, Junaidi. Hotel Manager.
D
Delton
Business travel
10
/ 10
16 Jun 2024
Nice and clean hotel. There is shuttel from htl to the airport every hour for free. Really high recommended hotel in kupang
1 liked this review
Accommodation's Reply
20 Jun 2024
Dear Delton, Thank you so much for your kind words and wonderful review! We are thrilled to hear that you found our hotel nice and clean. Our team works diligently to maintain high standards of cleanliness and comfort for all our guests. We are also glad that you appreciated our complimentary hourly shuttle service to the airport. Providing convenient and reliable transportation is one of our top priorities to ensure a seamless experience for our guests. Your high recommendation means a lot to us. We are committed to delivering exceptional service and a memorable stay for all our guests in Kupang. If you have any further feedback or need assistance with anything else, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit to Kupang! Regards, Junaidi. Hotel Manager.
AC
Andre C. d. C. P.
Leisure
6.9
/ 10
09 Jun 2024
Extremely loud live music from afternoon until 0930pm. After that super noisy people on the corridors and rooms. Soundproofing is terrible. Restaurant refused to do room service at dinner time.
1 liked this review
Accommodation's Reply
10 Jun 2024
Dear Andre C. D. C. P, Thank you for sharing your feedback regarding the noise levels and service issues you encountered during your recent stay. We strive to provide an exceptional experience for all our guests, so I'm disappointed to hear that was not the case for you. Firstly, I want to apologize for the disruption caused by the live music event and the inconsiderate noise from other guests in the corridors and rooms late into the evening. You are absolutely right that this level of noise is unacceptable, and we have failed to maintain a peaceful environment. Proper soundproofing is essential, and this is an area we clearly need to improve upon. Regarding the refusal of room service at dinnertime, that is simply unacceptable service from our restaurant staff. All guests should be able to enjoy the convenience of in-room dining whenever it is offered. Thank you again for bringing these issues to our attention. Your experience has highlighted some areas where we have fallen short of the high standards we set for ourselves. Please rest assured that we take this feedback very seriously and will be re-evaluating our policies, staff training, and facility soundproofing to prevent situations like this from occurring again. We hope to have another opportunity to host you and provide the exceptional, relaxing experience you deserve. As a gesture of goodwill, I would be pleased to offer you a complimentary upgrade on your next stay with us. Best Regards, Junaidi. Hotel Manager.
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