AYANA Midplaza Jakarta

Hotels
9.0
/10
Very Good
1,606 reviews

What Guests Say About Their Stay

Bedroom (59)
Staff Friendliness (58)
Bathroom (58)
Distance To City Center (56)

M***a

8.5
/ 10
Amazing stay it was. Everything was perfect for us. Thank you to all the hotel's staff that were really helpful and very kind to us.

V***i

8.5
/ 10
The staff, the front line, were all helpful, especially Ms. Hideki. The food was delicious. I'll definitely be back again.
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b***i

9.4
/ 10
Ayana is one of my preferred places to stay with my family, both in Jakarta and outside Jakarta. The experience has consistently been top-notch and feels well worth the value.

Y***o

10.0
/ 10
Staying here for 3 nights with my family was a great choice. We were greeted warmly from the lobby, and the room was nice and clean. They even had a pillow menu so you could request one. The breakfast was AMAZING! Everything was delicious. The Indonesian menu was different every day. The restaurant staff were all very friendly. I'll definitely be back at Ayana again.
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B***a

9.4
/ 10
Very family friendly. The kids were happy because last holiday they made a playground in the ballroom. And the access is easy because it is very close to the MRT. So you can go to the malls in Jakarta just by MRT.
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In the Area
See Map
Jalan Jendral Sudirman Kav 10-11, Sudirman, Jakarta Pusat, Jakarta, Indonesia, 10220

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
AYANA Midplaza Jakarta is a hotel is located at Sudirman. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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AYANA Midplaza Jakarta Address: Map & Location

Jalan Jendral Sudirman Kav 10-11, Sudirman, Jakarta Pusat, Jakarta, Indonesia, 10220
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Lobby AYANA Midplaza Jakarta
Lobby 2 AYANA Midplaza Jakarta

Discover More About AYANA Midplaza Jakarta

Location


AYANA Midplaza Jakarta is a hotel is located at Sudirman.

About AYANA Midplaza Jakarta

From business event to corporate gathering, AYANA Midplaza Jakarta provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, AYANA Midplaza Jakarta is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at AYANA Midplaza Jakarta, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at AYANA Midplaza Jakarta.

If you plan to have a long-term stay, staying at AYANA Midplaza Jakarta is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

AYANA Midplaza Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at AYANA Midplaza Jakarta will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, AYANA Midplaza Jakarta is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from AYANA Midplaza Jakarta exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

AYANA Midplaza Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at AYANA Midplaza Jakarta.

All facilities in AYANA Midplaza Jakarta

Bar, Cafe and Lounge AYANA Midplaza Jakarta
Bar, Cafe and Lounge
Swimming Pool AYANA Midplaza Jakarta
Swimming Pool
Entertainment Facility AYANA Midplaza Jakarta
Entertainment Facility
Fitness Center AYANA Midplaza Jakarta
Fitness Center
Functional Hall AYANA Midplaza Jakarta
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet lunch
  • Cafe
  • Dining area
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Pool cabanas
  • Sauna
  • Spa
  • Steam room
  • Sun loungers

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Transportation

  • Airport transfer
  • Bicycle rental
  • Parking with surcharge
  • Car rental
  • Secure parking
  • Valet parking

Sports and Recreations

  • Fitness center
  • Outdoor tennis court
  • Squash
  • Tennis

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Kids and Pets

  • CRIBS

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in AYANA Midplaza Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

No Additional Check-in Policy
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at AYANA Midplaza Jakarta
366
Number of floors in AYANA Midplaza Jakarta
14
Another facilities in AYANA Midplaza Jakarta
Bellhop, Concierge, Money changer, Doorman, Front desk

Frequently asked question in AYANA Midplaza Jakarta

What are available facilities at AYANA Midplaza Jakarta?
There are top facilites at AYANA Midplaza Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at AYANA Midplaza Jakarta?
Check-in time at AYANA Midplaza Jakarta is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does AYANA Midplaza Jakarta provide breakfast?
Yes, AYANA Midplaza Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of AYANA Midplaza Jakarta?
AYANA Midplaza Jakarta is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does AYANA Midplaza Jakarta have?
AYANA Midplaza Jakarta has 14 floors.
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More Reviews from Other Guests in AYANA Midplaza Jakarta

Overall Ratings & Reviews AYANA Midplaza Jakarta

Traveloka (1,175)
Other sources (431)
8.9
Very Good
From 1,175 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about AYANA Midplaza Jakarta
All
Bedroom (29)
Bathroom (29)
Staff Friendliness (28)
Ambiance (26)
Room Space (26)
Family Friendly (24)
Hotel Area (24)
Accessibility (22)
Taste (22)
Distance to City Center (21)
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Most Recent
Format
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Traveler Reviews AYANA Midplaza Jakarta

Number of reviews per page
20
40
Customer reviews
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Amazing stay it was. Everything was perfect for us. Thank you to all the hotel's staff that were really helpful and very kind to us.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had an amazing stay and that everything was perfect for you. Your kind words about our helpful and friendly team mean a great deal to us, and we will be sure to share your appreciation with them. We look forward to welcoming you back to AYANA Midplaza Jakarta soon. Warm regards, Guest Relations
B***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good hotel and good place to stay.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your kind feedback. We are delighted to know that you had an enjoyable stay and found our hotel to be a great place to stay. We truly appreciate your support and look forward to welcoming you back to AYANA Midplaza Jakarta. Warm regards, Guest Relations
A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Very recommended. The staff are professionals, close to the city center.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your kind review and recommendation. We are delighted to hear that you enjoyed your stay and appreciated our professional staff and convenient location. Your feedback means a lot to us. We look forward to welcoming you back to AYANA Midplaza Jakarta soon. Warm regards, Guest Relations
V***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
All the facilities and staff met expectations. The breakfast was delicious and varied. This was our umpteenth visit.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our facilities, services, and breakfast met your expectations. We are proud to know that you have repeatedly chosen Ayana Midplaza Jakarta as your preferred accommodation. Thank you for your trust and loyalty. We look forward to welcoming you back again and providing you with an even better stay experience. Sincerely, Customer Relations Department
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S***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
My favorite hotel for a staycation with the kids because the toilets are just like in Japan 🤭 Then yesterday, I tried playing tennis here for the first time and it turned out to be really good. Next time I want to come back here again and try playing squash. Hahahahaha...
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you so much for your review and positive feedback. We are delighted to hear that our hotel is a popular choice for family holidays. We are especially pleased to hear that you enjoyed our tennis facilities, and we hope you will try our squash on your next visit. We look forward to welcoming you and your family back for another enjoyable holiday. Sincerely, Customer Relations Department
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff, the front line, were all helpful, especially Ms. Hideki. The food was delicious. I'll definitely be back again.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted that you were impressed with the service from our entire team, especially Mr. Hideki, and the food we served. We will convey your compliments to Mr. Hideki and the entire team, which will motivate us to continue providing the best possible service. We are honored by your trust and hope to welcome you back in the future. Sincerely, Customer Relations Department
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Although I was disappointed with the reservation cancellations, which resulted in numerous miscommunications, the service remained the same from my first visit. 100 stars for the front desk staff, but 1 for the Assistance Reservation Manager, Ms. Anastassia. Please be more detailed in your explanations next time. Thank you, Ms. Hideki, for your assistance. I will come back again.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for your feedback and for sharing your experience with us. We are glad to hear that our front-line team, especially Ms. Hideki, provided you with excellent service and made your stay enjoyable. At the same time, we are sorry for the confusion regarding your reservation and the inconvenience it caused. Your comments about clearer communication have been noted and will be reviewed with our team for improvement. We truly appreciate your understanding and look forward to welcoming you back for a better experience in the future. Warm regards, Guest Relations
Profile Picture
ajat
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Awesome, the staff are friendly. The front office is also friendly and quick. Awesome.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Ajat, Thank you very much for your kind feedback. We are delighted to know that you enjoyed your stay and appreciated the friendliness and responsiveness of our team, especially our Front Office staff. Your positive comments are truly encouraging and will be shared with the team as motivation to continue delivering excellent service. We look forward to welcoming you back again in the future. Warm Regards, Guest Relations
Profile Picture
Ardzuna S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
One of the greatest stays in Jakarta~
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Mr. Ardzuna, Thank you very much for your wonderful feedback. We are truly delighted to hear that your stay with us was one of the greatest experiences you had in Jakarta. Your kind words are greatly appreciated and serve as a strong motivation for our team to continue delivering excellent service and memorable stays for all our guests. We look forward to welcoming you back again in the near future. Warm regards, Guest Relations
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very good hotel, service excellent
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind feedback and excellent rating. We are delighted to know that you enjoyed your stay and were satisfied with our service. Your appreciation means a lot to our team and serves as great motivation for us to continue delivering excellent hospitality. We look forward to welcoming you back again in the near future. Warm regards, Guest Relations
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The staff was friendly, there is a children activity at the ballroom which is great. My overall stay here is better than at the other 5-star hotel the other night.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind words and continued loyalty to AYANA Midplaza Midplaza. We are truly delighted to hear that your stay was once again an unforgettable experience. It is especially rewarding to know that our team’s kindness and helpfulness made you feel at home. Your recognition means a great deal to us and will certainly be shared with the team as encouragement. We sincerely appreciate your continued trust and look forward to welcoming you back for many more memorable stays. Warm regards, Guest Relations
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Unforgettable days staying in Ayana Midplaza as always..❤️😍 Kind and helpful staff, therefore it’s feel HOME! 👏
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind words and continued loyalty to AYANA Midplaza. We are truly delighted to know that your stay with us was once again unforgettable. It is especially heartwarming to hear that our team’s kindness and helpfulness made you feel at home. Your recognition means a great deal to us and will certainly be shared with the entire team as encouragement. We sincerely appreciate your continued trust and look forward to welcoming you back for many more memorable stays. Warm regards, Guest Relations
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
My stay at this hotel was truly satisfying and far exceeded my expectations. From the moment I arrived, I was greeted with extremely friendly and professional service. Check-in was quick and seamless, making us feel immediately at ease. The room was immaculately clean, tidy, and fragrant. The interior was modern and fully equipped, with everything from a super comfortable bed and a clean bathroom with consistent hot water to high-quality amenities. The view from the room was also a plus, adding to the pleasant atmosphere. Hotel facilities such as the swimming pool, gym, and restaurant were all very well maintained. The breakfast was varied and delicious, with a wide selection of menu options. The staff were always helpful and attentive to detail, making guests feel truly appreciated. The hotel's location is also strategic, close to various important attractions, making it easy to get around during your stay. Overall, it was a very memorable stay. I highly recommend this hotel to anyone looking for comfort, excellent service, and value for money. I will definitely stay here again in the future.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you so much for taking the time to write such a detailed and positive review. We are delighted to hear that your stay was enjoyable and exceeded your expectations. We especially appreciate your compliments on the friendliness and professionalism of our staff, the quick check-in process, the comfort and cleanliness of the room, the hotel amenities, and the varied breakfast options we offer. Such feedback means a lot to us and encourages us to further develop and improve the quality of our service. We value your suggestions and hope to welcome you back for another memorable experience in the future. Sincerely, Customer Relations Department
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
So far so nice and the staff is friendly
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind feedback and perfect rating. We are delighted to hear that you had a pleasant stay and found our staff friendly and welcoming. Your positive comments are greatly appreciated and will be shared with our team as encouragement to keep up the good work. We look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Guest Relations
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
It was a pleasant stay, with a quiet atmosphere even though it's in the city center. The breakfast menu is varied, and the staff at Kak Billy's restaurant are incredibly friendly.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the hotel's tranquil atmosphere, despite its central location, as well as the varied breakfast menu. Your compliments on Billy's service are also very important to us. We will pass on your positive feedback to him as an inspiration to continue providing the best possible service. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Customer Relations Department
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arif r.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Nice hotel, good services, and nice breakfast menu, all nice stay for our family
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Accommodation's Reply
06 Jun 2026
Dear Mr. Arif r, Thank you for your kind feedback. We are very happy to hear that you and your family enjoyed your stay, and that you were satisfied with our hotel, service, and breakfast menu. We truly appreciate your support and look forward to welcoming you back again in the future. Warm regards, Guest Relations
b***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
Ayana is one of my preferred places to stay with my family, both in Jakarta and outside Jakarta. The experience has consistently been top-notch and feels well worth the value.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for your continued trust and kind words. We are truly delighted to know that your experiences at AYANA Midplaza Jakarta in both Jakarta and other locations have consistently met your expectations and been valuable for you and your family. It is always a pleasure to welcome you, and we look forward to continuing to serve you on your future stays. Warm regards, Guest Relations
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Good job and recommended. Suitable for business trips, didn't try breakfast because of the early morning flight.
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Love the location and friendly staff
1 people find it helpful
M***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Amazing food.. friendly staff, especially Mr. Erik at the JimBARan restaurant.
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Number of reviews per page
20
40

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Lobby 4 AYANA Midplaza Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews AYANA Midplaza Jakarta

Traveloka (1,175)
Other sources (431)
8.9
Very Good
From 1,175 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about AYANA Midplaza Jakarta
All
Bedroom (29)
Bathroom (29)
Staff Friendliness (28)
Ambiance (26)
Room Space (26)
Family Friendly (24)
Hotel Area (24)
Accessibility (22)
Taste (22)
Distance to City Center (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews AYANA Midplaza Jakarta

Number of reviews per page
20
40
Customer reviews
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Amazing stay it was. Everything was perfect for us. Thank you to all the hotel's staff that were really helpful and very kind to us.
Find this review helpful?
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had an amazing stay and that everything was perfect for you. Your kind words about our helpful and friendly team mean a great deal to us, and we will be sure to share your appreciation with them. We look forward to welcoming you back to AYANA Midplaza Jakarta soon. Warm regards, Guest Relations
B***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good hotel and good place to stay.
Find this review helpful?
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your kind feedback. We are delighted to know that you had an enjoyable stay and found our hotel to be a great place to stay. We truly appreciate your support and look forward to welcoming you back to AYANA Midplaza Jakarta. Warm regards, Guest Relations
A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Very recommended. The staff are professionals, close to the city center.
Find this review helpful?
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your kind review and recommendation. We are delighted to hear that you enjoyed your stay and appreciated our professional staff and convenient location. Your feedback means a lot to us. We look forward to welcoming you back to AYANA Midplaza Jakarta soon. Warm regards, Guest Relations
V***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
All the facilities and staff met expectations. The breakfast was delicious and varied. This was our umpteenth visit.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our facilities, services, and breakfast met your expectations. We are proud to know that you have repeatedly chosen Ayana Midplaza Jakarta as your preferred accommodation. Thank you for your trust and loyalty. We look forward to welcoming you back again and providing you with an even better stay experience. Sincerely, Customer Relations Department
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S***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
My favorite hotel for a staycation with the kids because the toilets are just like in Japan 🤭 Then yesterday, I tried playing tennis here for the first time and it turned out to be really good. Next time I want to come back here again and try playing squash. Hahahahaha...
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you so much for your review and positive feedback. We are delighted to hear that our hotel is a popular choice for family holidays. We are especially pleased to hear that you enjoyed our tennis facilities, and we hope you will try our squash on your next visit. We look forward to welcoming you and your family back for another enjoyable holiday. Sincerely, Customer Relations Department
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff, the front line, were all helpful, especially Ms. Hideki. The food was delicious. I'll definitely be back again.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted that you were impressed with the service from our entire team, especially Mr. Hideki, and the food we served. We will convey your compliments to Mr. Hideki and the entire team, which will motivate us to continue providing the best possible service. We are honored by your trust and hope to welcome you back in the future. Sincerely, Customer Relations Department
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Although I was disappointed with the reservation cancellations, which resulted in numerous miscommunications, the service remained the same from my first visit. 100 stars for the front desk staff, but 1 for the Assistance Reservation Manager, Ms. Anastassia. Please be more detailed in your explanations next time. Thank you, Ms. Hideki, for your assistance. I will come back again.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for your feedback and for sharing your experience with us. We are glad to hear that our front-line team, especially Ms. Hideki, provided you with excellent service and made your stay enjoyable. At the same time, we are sorry for the confusion regarding your reservation and the inconvenience it caused. Your comments about clearer communication have been noted and will be reviewed with our team for improvement. We truly appreciate your understanding and look forward to welcoming you back for a better experience in the future. Warm regards, Guest Relations
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ajat
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Awesome, the staff are friendly. The front office is also friendly and quick. Awesome.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Ajat, Thank you very much for your kind feedback. We are delighted to know that you enjoyed your stay and appreciated the friendliness and responsiveness of our team, especially our Front Office staff. Your positive comments are truly encouraging and will be shared with the team as motivation to continue delivering excellent service. We look forward to welcoming you back again in the future. Warm Regards, Guest Relations
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Ardzuna S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
One of the greatest stays in Jakarta~
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Mr. Ardzuna, Thank you very much for your wonderful feedback. We are truly delighted to hear that your stay with us was one of the greatest experiences you had in Jakarta. Your kind words are greatly appreciated and serve as a strong motivation for our team to continue delivering excellent service and memorable stays for all our guests. We look forward to welcoming you back again in the near future. Warm regards, Guest Relations
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very good hotel, service excellent
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind feedback and excellent rating. We are delighted to know that you enjoyed your stay and were satisfied with our service. Your appreciation means a lot to our team and serves as great motivation for us to continue delivering excellent hospitality. We look forward to welcoming you back again in the near future. Warm regards, Guest Relations
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The staff was friendly, there is a children activity at the ballroom which is great. My overall stay here is better than at the other 5-star hotel the other night.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind words and continued loyalty to AYANA Midplaza Midplaza. We are truly delighted to hear that your stay was once again an unforgettable experience. It is especially rewarding to know that our team’s kindness and helpfulness made you feel at home. Your recognition means a great deal to us and will certainly be shared with the team as encouragement. We sincerely appreciate your continued trust and look forward to welcoming you back for many more memorable stays. Warm regards, Guest Relations
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Unforgettable days staying in Ayana Midplaza as always..❤️😍 Kind and helpful staff, therefore it’s feel HOME! 👏
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind words and continued loyalty to AYANA Midplaza. We are truly delighted to know that your stay with us was once again unforgettable. It is especially heartwarming to hear that our team’s kindness and helpfulness made you feel at home. Your recognition means a great deal to us and will certainly be shared with the entire team as encouragement. We sincerely appreciate your continued trust and look forward to welcoming you back for many more memorable stays. Warm regards, Guest Relations
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
My stay at this hotel was truly satisfying and far exceeded my expectations. From the moment I arrived, I was greeted with extremely friendly and professional service. Check-in was quick and seamless, making us feel immediately at ease. The room was immaculately clean, tidy, and fragrant. The interior was modern and fully equipped, with everything from a super comfortable bed and a clean bathroom with consistent hot water to high-quality amenities. The view from the room was also a plus, adding to the pleasant atmosphere. Hotel facilities such as the swimming pool, gym, and restaurant were all very well maintained. The breakfast was varied and delicious, with a wide selection of menu options. The staff were always helpful and attentive to detail, making guests feel truly appreciated. The hotel's location is also strategic, close to various important attractions, making it easy to get around during your stay. Overall, it was a very memorable stay. I highly recommend this hotel to anyone looking for comfort, excellent service, and value for money. I will definitely stay here again in the future.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you so much for taking the time to write such a detailed and positive review. We are delighted to hear that your stay was enjoyable and exceeded your expectations. We especially appreciate your compliments on the friendliness and professionalism of our staff, the quick check-in process, the comfort and cleanliness of the room, the hotel amenities, and the varied breakfast options we offer. Such feedback means a lot to us and encourages us to further develop and improve the quality of our service. We value your suggestions and hope to welcome you back for another memorable experience in the future. Sincerely, Customer Relations Department
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
So far so nice and the staff is friendly
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind feedback and perfect rating. We are delighted to hear that you had a pleasant stay and found our staff friendly and welcoming. Your positive comments are greatly appreciated and will be shared with our team as encouragement to keep up the good work. We look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Guest Relations
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
It was a pleasant stay, with a quiet atmosphere even though it's in the city center. The breakfast menu is varied, and the staff at Kak Billy's restaurant are incredibly friendly.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the hotel's tranquil atmosphere, despite its central location, as well as the varied breakfast menu. Your compliments on Billy's service are also very important to us. We will pass on your positive feedback to him as an inspiration to continue providing the best possible service. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Customer Relations Department
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arif r.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Nice hotel, good services, and nice breakfast menu, all nice stay for our family
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Accommodation's Reply
06 Jun 2026
Dear Mr. Arif r, Thank you for your kind feedback. We are very happy to hear that you and your family enjoyed your stay, and that you were satisfied with our hotel, service, and breakfast menu. We truly appreciate your support and look forward to welcoming you back again in the future. Warm regards, Guest Relations
b***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
Ayana is one of my preferred places to stay with my family, both in Jakarta and outside Jakarta. The experience has consistently been top-notch and feels well worth the value.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for your continued trust and kind words. We are truly delighted to know that your experiences at AYANA Midplaza Jakarta in both Jakarta and other locations have consistently met your expectations and been valuable for you and your family. It is always a pleasure to welcome you, and we look forward to continuing to serve you on your future stays. Warm regards, Guest Relations
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Good job and recommended. Suitable for business trips, didn't try breakfast because of the early morning flight.
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Love the location and friendly staff
1 people find it helpful
M***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Amazing food.. friendly staff, especially Mr. Erik at the JimBARan restaurant.
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