Mambruk Hotel & Convention

Hotels
8.4
/10
Very Good
2,588 reviews

What Guests Say About Their Stay

Accessibility (129)
Family Friendly (123)
Staff Friendliness (123)
Ambiance (117)

Septiana E. P.

8.5
/ 10
The staff is friendly, the food is delicious, the view is TOP, it has a private beach which is really suitable if you bring the family.
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Meisha S.

9.4
/ 10
It was a nice staycation at Mambruk, believe I'll be back here again. The ambiance was so good, it isn't like a hotel but a cottage, I think. And they have private access to the beach, infinity pool, the restaurant, all staff were very nice.

Achmad A.

10.0
/ 10
The staff is very friendly, especially Mr. Lampo, who is very friendly and responsive. Thank you, Mr. Lampo, for the service you provide to us every time we stay at Mambruk.
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Guest

10.0
/ 10
The hotel is great. It's clean, comfortable, has plenty of amenities, and the beach is private, with no outsiders allowed. It's top-notch.
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I***a

8.8
/ 10
The beach is nice without coral, the water is clear so that small fish can be seen The room is nice, comfy The food is quite delicious and varied Satisfied staying here, the kids enjoyed playing on the beach with clear water and clean white beach🫶
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In the Area
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Jalan Raya Karang Bolong, Desa Cikoneng, Anyer Kidul, Anyer, Serang, Banten, Indonesia, 42466

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Hotel Mambruk Anyer Mambruk Hotel & Convention is a hotel is located at Anyer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Mambruk Hotel & Convention Address: Map & Location

Jalan Raya Karang Bolong, Desa Cikoneng, Anyer Kidul, Anyer, Serang, Banten, Indonesia, 42466
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Lobby Mambruk Hotel & Convention
Lobby 2 Mambruk Hotel & Convention

Discover More About Mambruk Hotel & Convention

note: hotel was previously named Hotel Mambruk Anyer

Location


Mambruk Hotel & Convention is a hotel is located at Anyer.

About Mambruk Hotel & Convention

Not only located within easy reach of various places of interests for your adventure, but staying at Mambruk Hotel & Convention will also give you a pleasant stay.

Whether you are planning an event or other special occasions, Mambruk Hotel & Convention is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Mambruk Hotel & Convention.

Have fun with various entertaining facilities for you and the whole family at Mambruk Hotel & Convention, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Mambruk Hotel & Convention is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mambruk Hotel & Convention exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mambruk Hotel & Convention is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mambruk Hotel & Convention.

All facilities in Mambruk Hotel & Convention

Bar, Cafe and Lounge Mambruk Hotel & Convention
Bar, Cafe and Lounge
Swimming Pool Mambruk Hotel & Convention
Swimming Pool
Entertainment Facility Mambruk Hotel & Convention
Entertainment Facility
Fitness Center Mambruk Hotel & Convention
Fitness Center
Functional Hall Mambruk Hotel & Convention
Functional Hall

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Banquet
  • Fireplace in lobby
  • Non-smoking room
  • Smoking area
  • Terrace

In-room Facilities

  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Newspaper in lobby

Things to Do

  • Children play area
  • Garden
  • Outdoor pool
  • Private beach

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Supermarket

Sports and Recreations

  • Beach volleyball
  • Jet ski
  • Water sport

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Breakfast
  • Poolside bar

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Mambruk Hotel & Convention

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mambruk Hotel & Convention
97
Another facilities in Mambruk Hotel & Convention
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Mambruk Hotel & Convention

What are available facilities at Mambruk Hotel & Convention?
There are top facilites at Mambruk Hotel & Convention such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Mambruk Hotel & Convention?
Check-in time at Mambruk Hotel & Convention is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Mambruk Hotel & Convention provide breakfast?
Yes, Mambruk Hotel & Convention provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Mambruk Hotel & Convention?
Mambruk Hotel & Convention is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Mambruk Hotel & Convention?
Mambruk Hotel & Convention has 97 rooms in total.
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More Reviews from Other Guests in Mambruk Hotel & Convention

8.5
Very Good
From 2,584 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about Mambruk Hotel & Convention
All
Accessibility (118)
Ambiance (115)
Staff Friendliness (113)
Family Friendly (112)
Bedroom (112)
Variety (109)
Hotel Area (107)
Room Space (100)
Taste (99)
Surroundings (93)
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Traveler Reviews Mambruk Hotel & Convention

Number of reviews per page
20
40
Customer reviews
Septiana E. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 hour(s) ago
The staff is friendly, the food is delicious, the view is TOP, it has a private beach which is really suitable if you bring the family.
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G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
If you go on holiday to Anyer, you definitely go to Mambruk, it has become a family favorite hotel.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
My best and most exciting hotel. You don't need to go anywhere; this hotel has everything: the beach, the gym, the views—it's all there. The food is also delicious.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Fadhil T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The staff is friendly with guests, the rooms are clean, there are lots of activities to do.
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Ririh K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The place is cool, very comfortable, the private beach is beautiful, my son really enjoyed his 3 days 2 nights in Mambruk 😍
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Chavid A. a.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
I was willing to pay 4 million rupiah per night (2 rooms) to immortalize the moment with my little one, but suddenly the precious moment we experienced was very unsatisfactory. I came all the way to Anyer to take a photo with a mermaid, but my mermaid queue was always interrupted by other people and the staff could not work professionally and optimally. We waited in line for -/+ 30-40 minutes, which should only be 5-10 minutes, the staff always said (after this, it will be the father's turn to take the photo). Once and twice I was interrupted, I still waited, but for the third time I couldn't wait anymore, because the weather was getting hotter and hotter. Can you imagine how long my 6-month-old child had to wait? My child was crying non-stop (because of the heat, even though we were in the shade). Thank you for ruining our family moment that we really didn't expect.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for your review and feedback. We are deeply sorry that your experience and that of your family, particularly during the wait in line for the mermaid photo, did not meet your expectations. We understand how precious these moments are, especially for your young children, and therefore your comfort is our top priority. We would like to inform you that the mermaid area was very crowded during your visit, resulting in longer than usual queues. Our team attempted to manage the queues in stages, but we understand that in such crowded conditions, the waiting experience may have been uncomfortable. We regret that our staff could not provide the best explanations while waiting in line. Your feedback is extremely important to us as we are conducting an evaluation, particularly regarding queue management and guest communication, so that we can improve our processes in the future. We hope to welcome you back again in the future for a better experience. Thank you for your understanding. Sincerely, Mumbrook Hotel & Convention Centre
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Joh J.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The main thing is that everyone is friendly and fun.
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2 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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N***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Good as expected, good view
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1 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
I recently stayed at Mambruk Hotel and had a mixed experience during my visit. The property has several enjoyable facilities, especially the swimming pool and surrounding areas, which were pleasant for relaxation. The overall environment felt comfortable enough for a short getaway. However, there were several aspects that could be improved. The television in the room was not operating properly, and there was no smart TV available. Room service response time was also quite slow. After calling a few times to request assistance with the TV setting and to rent a hair dryer, the response was delayed. In addition, the waiting time at the restaurant was longer than expected. We waited for around one hour for our dinner, and the portion size felt relatively small compared to the price. The check-in process was slightly inconvenient due to a difference in the bed type stated on app and the hotel’s internal system. Although this issue was eventually resolved after some discussion, it made the arrival experience less smooth. Overall, while the facilities such as the swimming pool were enjoyable, the service consistency and room amenities could be improved. Based on this stay, the overall experience felt closer to a three-star standard rather than a four-star stay.
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+2
3 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Delago M.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
The room is hot, uncomfortable in the room even though the AC is on for 5 hours, does not meet expectations and there are too many rules, the price is expensive.
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3 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced during your stay, particularly the room temperature not meeting your expectations even with the air conditioning on, as well as other inconveniences you encountered. These certainly did not reflect the standard of service we expect. Your feedback regarding room comfort and hotel policies is very important to us, and we will contact the relevant team immediately to make improvements for future stays. We sincerely hope to have the opportunity to welcome you again with a better stay that meets your expectations. Sincerely, Mumbrook Hotel & Convention
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I***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
What's annoying is obviously the club which is open until midnight.
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4 people find it helpful
Accommodation's Reply
25 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience caused by the noise from the club at night. This is a significant issue for us, and we will evaluate and improve it to ensure your maximum comfort. We greatly appreciate your feedback and hope to provide you with an even more comfortable stay on your next visit. Sincerely, Mumbrook Hotel & Convention Center
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Anita j.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you Mambruk Hotel, next time I will come again
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1 people find it helpful
Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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daraayulestiya
icon-origin-TRAVELOKA
8.6
/10
Reviewed 7 week(s) ago
The atmosphere is nice, cozy and has a really nice private beach 🥰😍. The only downside is that breakfast and dinner are not very varied 🙏🏼. For dinner, you get a 200k discount per person, but I don't think it's worth it because the food is not very varied 🙏🏼.
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4 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you so much for your valuable feedback and suggestions. We are delighted to hear that you enjoyed the warm and comfortable atmosphere of our hotel and our private beach. However, we apologize if your breakfast and dinner did not meet your expectations. We appreciate your valuable feedback and will work to improve the menu and food, especially the dinner service, to provide you with a more pleasant experience. We hope to welcome you back soon. We look forward to providing you with an even more enjoyable stay. Thank you for choosing our hotel, Manchester Hotel & Conference Centre.
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Verified Traveler
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
The highlight, of course, is the swimming pool, which directly borders the beach. It's so much fun.
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5 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
Check-in was easy and fast, the staff was friendly, and the breakfast menu was varied and delicious. The AC leak was ignored until check-out, and upon check-out, the bathroom was flooded, requiring a shower in the adjacent children's room.
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6 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to hear that check-in was easy and quick, our staff were friendly, and the breakfast was delicious. However, we apologize for the inconvenience you experienced regarding the air conditioner leak, which was not resolved until after check-out, and the standing water in the bathroom that forced you to use another room. These certainly did not meet our service expectations. We greatly appreciate your feedback and have taken it seriously for improvement, particularly in responding to guest complaints and conducting thorough room inspections. We hope to welcome you back again for a more comfortable experience on your next stay. Thank you for your understanding. Sincerely, Mumbrook Hotel & Convention Centre
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Meisha S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It was a nice staycation at Mambruk, believe I'll be back here again. The ambiance was so good, it isn't like a hotel but a cottage, I think. And they have private access to the beach, infinity pool, the restaurant, all staff were very nice.
+5
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Accommodation's Reply
18 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Kids friendly hotel, clean, fragrant rooms, all staff are friendly, beautiful private beach, delicious breakfast, lots of variety.
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1 people find it helpful
Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
We stayed in a Two-bedroom Villa type, a kids-friendly hotel, the room smelled good and the area was clean, all the facilities were good and cool, the swimming pool was clean, the private beach was nice, all the staff were very friendly.
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2 people find it helpful
Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and satisfied with the facilities and services we provided. Your feedback motivates our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back soon and provide you with an even better stay experience. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Old hotel, but comfort. I recommend to stay here.
1 people find it helpful
Accommodation's Reply
25 Jan 2026
Dear valued guest, Thank you for taking the time to leave a positive review of your stay at Mambruk Hotel. We are delighted to know that you felt comfortable and enjoyed the facilities and services we provide. Your review motivates our entire team to continue providing the best service to every guest. We look forward to welcoming you back soon and providing an even more enjoyable stay. Best regards, Mambruk Hotel & Convention Management
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
I've actually stayed here twice. The first time was in the new building near the reception, which was great. It was close to the restaurant and swimming pool. The second time I booked, the room was bigger, but dirtier. The bedside lamp was very dusty. Even after I opened the bedcover, I found quite a bit of sand on the bed, which I don't know where it came from, and it was quite annoying for me and my baby. Access to the restaurant and swimming pool was also further away. Other than that, the breakfast was delicious, the facilities were okay, and the distance wasn't too far. I'll probably come back.
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3 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Valued Guest, Thank you for choosing our hotel again and for taking the time to write a detailed review. We are pleased to hear that you enjoyed your first stay in the new building, which is closer to the reception, restaurant, and swimming pool. However, we apologize for the inconvenience you experienced during your second stay, particularly regarding the cleanliness of your room. The bedside lamp being dusty and the sand found on the mattress did not meet our service standards, especially when you were traveling with young children. We have forwarded this feedback to our housekeeping and management teams for immediate assessment and improvement to prevent such incidents from happening again. We understand that the distance from your room to the restaurant and swimming pool may be inconvenient. We appreciate your appreciation of our breakfast, facilities, and location. We would be honored if you would consider staying with us again. We look forward to welcoming you back in the future and providing you with an even better experience. Sincerely, Mumbrook Hotel & Convention
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Number of reviews per page
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Lobby 4 Mambruk Hotel & Convention

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 2,584 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about Mambruk Hotel & Convention
All
Accessibility (118)
Ambiance (115)
Staff Friendliness (113)
Family Friendly (112)
Bedroom (112)
Variety (109)
Hotel Area (107)
Room Space (100)
Taste (99)
Surroundings (93)
Sort by
Most Recent
Format
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Traveler Reviews Mambruk Hotel & Convention

Number of reviews per page
20
40
Customer reviews
Septiana E. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 hour(s) ago
The staff is friendly, the food is delicious, the view is TOP, it has a private beach which is really suitable if you bring the family.
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G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
If you go on holiday to Anyer, you definitely go to Mambruk, it has become a family favorite hotel.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
My best and most exciting hotel. You don't need to go anywhere; this hotel has everything: the beach, the gym, the views—it's all there. The food is also delicious.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Fadhil T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The staff is friendly with guests, the rooms are clean, there are lots of activities to do.
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Ririh K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The place is cool, very comfortable, the private beach is beautiful, my son really enjoyed his 3 days 2 nights in Mambruk 😍
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Chavid A. a.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
I was willing to pay 4 million rupiah per night (2 rooms) to immortalize the moment with my little one, but suddenly the precious moment we experienced was very unsatisfactory. I came all the way to Anyer to take a photo with a mermaid, but my mermaid queue was always interrupted by other people and the staff could not work professionally and optimally. We waited in line for -/+ 30-40 minutes, which should only be 5-10 minutes, the staff always said (after this, it will be the father's turn to take the photo). Once and twice I was interrupted, I still waited, but for the third time I couldn't wait anymore, because the weather was getting hotter and hotter. Can you imagine how long my 6-month-old child had to wait? My child was crying non-stop (because of the heat, even though we were in the shade). Thank you for ruining our family moment that we really didn't expect.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for your review and feedback. We are deeply sorry that your experience and that of your family, particularly during the wait in line for the mermaid photo, did not meet your expectations. We understand how precious these moments are, especially for your young children, and therefore your comfort is our top priority. We would like to inform you that the mermaid area was very crowded during your visit, resulting in longer than usual queues. Our team attempted to manage the queues in stages, but we understand that in such crowded conditions, the waiting experience may have been uncomfortable. We regret that our staff could not provide the best explanations while waiting in line. Your feedback is extremely important to us as we are conducting an evaluation, particularly regarding queue management and guest communication, so that we can improve our processes in the future. We hope to welcome you back again in the future for a better experience. Thank you for your understanding. Sincerely, Mumbrook Hotel & Convention Centre
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Joh J.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The main thing is that everyone is friendly and fun.
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2 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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N***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Good as expected, good view
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1 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
I recently stayed at Mambruk Hotel and had a mixed experience during my visit. The property has several enjoyable facilities, especially the swimming pool and surrounding areas, which were pleasant for relaxation. The overall environment felt comfortable enough for a short getaway. However, there were several aspects that could be improved. The television in the room was not operating properly, and there was no smart TV available. Room service response time was also quite slow. After calling a few times to request assistance with the TV setting and to rent a hair dryer, the response was delayed. In addition, the waiting time at the restaurant was longer than expected. We waited for around one hour for our dinner, and the portion size felt relatively small compared to the price. The check-in process was slightly inconvenient due to a difference in the bed type stated on app and the hotel’s internal system. Although this issue was eventually resolved after some discussion, it made the arrival experience less smooth. Overall, while the facilities such as the swimming pool were enjoyable, the service consistency and room amenities could be improved. Based on this stay, the overall experience felt closer to a three-star standard rather than a four-star stay.
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3 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Delago M.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
The room is hot, uncomfortable in the room even though the AC is on for 5 hours, does not meet expectations and there are too many rules, the price is expensive.
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3 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced during your stay, particularly the room temperature not meeting your expectations even with the air conditioning on, as well as other inconveniences you encountered. These certainly did not reflect the standard of service we expect. Your feedback regarding room comfort and hotel policies is very important to us, and we will contact the relevant team immediately to make improvements for future stays. We sincerely hope to have the opportunity to welcome you again with a better stay that meets your expectations. Sincerely, Mumbrook Hotel & Convention
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I***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
What's annoying is obviously the club which is open until midnight.
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4 people find it helpful
Accommodation's Reply
25 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience caused by the noise from the club at night. This is a significant issue for us, and we will evaluate and improve it to ensure your maximum comfort. We greatly appreciate your feedback and hope to provide you with an even more comfortable stay on your next visit. Sincerely, Mumbrook Hotel & Convention Center
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Anita j.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you Mambruk Hotel, next time I will come again
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1 people find it helpful
Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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daraayulestiya
icon-origin-TRAVELOKA
8.6
/10
Reviewed 7 week(s) ago
The atmosphere is nice, cozy and has a really nice private beach 🥰😍. The only downside is that breakfast and dinner are not very varied 🙏🏼. For dinner, you get a 200k discount per person, but I don't think it's worth it because the food is not very varied 🙏🏼.
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4 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you so much for your valuable feedback and suggestions. We are delighted to hear that you enjoyed the warm and comfortable atmosphere of our hotel and our private beach. However, we apologize if your breakfast and dinner did not meet your expectations. We appreciate your valuable feedback and will work to improve the menu and food, especially the dinner service, to provide you with a more pleasant experience. We hope to welcome you back soon. We look forward to providing you with an even more enjoyable stay. Thank you for choosing our hotel, Manchester Hotel & Conference Centre.
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Verified Traveler
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
The highlight, of course, is the swimming pool, which directly borders the beach. It's so much fun.
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5 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
Check-in was easy and fast, the staff was friendly, and the breakfast menu was varied and delicious. The AC leak was ignored until check-out, and upon check-out, the bathroom was flooded, requiring a shower in the adjacent children's room.
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6 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to hear that check-in was easy and quick, our staff were friendly, and the breakfast was delicious. However, we apologize for the inconvenience you experienced regarding the air conditioner leak, which was not resolved until after check-out, and the standing water in the bathroom that forced you to use another room. These certainly did not meet our service expectations. We greatly appreciate your feedback and have taken it seriously for improvement, particularly in responding to guest complaints and conducting thorough room inspections. We hope to welcome you back again for a more comfortable experience on your next stay. Thank you for your understanding. Sincerely, Mumbrook Hotel & Convention Centre
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Meisha S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It was a nice staycation at Mambruk, believe I'll be back here again. The ambiance was so good, it isn't like a hotel but a cottage, I think. And they have private access to the beach, infinity pool, the restaurant, all staff were very nice.
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Accommodation's Reply
18 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Kids friendly hotel, clean, fragrant rooms, all staff are friendly, beautiful private beach, delicious breakfast, lots of variety.
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1 people find it helpful
Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
We stayed in a Two-bedroom Villa type, a kids-friendly hotel, the room smelled good and the area was clean, all the facilities were good and cool, the swimming pool was clean, the private beach was nice, all the staff were very friendly.
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2 people find it helpful
Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and satisfied with the facilities and services we provided. Your feedback motivates our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back soon and provide you with an even better stay experience. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Old hotel, but comfort. I recommend to stay here.
1 people find it helpful
Accommodation's Reply
25 Jan 2026
Dear valued guest, Thank you for taking the time to leave a positive review of your stay at Mambruk Hotel. We are delighted to know that you felt comfortable and enjoyed the facilities and services we provide. Your review motivates our entire team to continue providing the best service to every guest. We look forward to welcoming you back soon and providing an even more enjoyable stay. Best regards, Mambruk Hotel & Convention Management
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
I've actually stayed here twice. The first time was in the new building near the reception, which was great. It was close to the restaurant and swimming pool. The second time I booked, the room was bigger, but dirtier. The bedside lamp was very dusty. Even after I opened the bedcover, I found quite a bit of sand on the bed, which I don't know where it came from, and it was quite annoying for me and my baby. Access to the restaurant and swimming pool was also further away. Other than that, the breakfast was delicious, the facilities were okay, and the distance wasn't too far. I'll probably come back.
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3 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Valued Guest, Thank you for choosing our hotel again and for taking the time to write a detailed review. We are pleased to hear that you enjoyed your first stay in the new building, which is closer to the reception, restaurant, and swimming pool. However, we apologize for the inconvenience you experienced during your second stay, particularly regarding the cleanliness of your room. The bedside lamp being dusty and the sand found on the mattress did not meet our service standards, especially when you were traveling with young children. We have forwarded this feedback to our housekeeping and management teams for immediate assessment and improvement to prevent such incidents from happening again. We understand that the distance from your room to the restaurant and swimming pool may be inconvenient. We appreciate your appreciation of our breakfast, facilities, and location. We would be honored if you would consider staying with us again. We look forward to welcoming you back in the future and providing you with an even better experience. Sincerely, Mumbrook Hotel & Convention
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