Novotel Bali Nusa Dua - Hotel & Residences

The Novotel was not bad but you can see it’s getting a bit tired the bathrooms need an upgrade. The food service at the restaurant was very slow, we had to wait 45 minutes for our children’s meals to arrive and then when they did they were cold. We booked a 2 bedroom apartment for 6 people and were told when we arrived we would have to pay $50 a night for a trundle bed for one of our children. Overall it’s ok but there are tons of resorts so you can probably do better for the amount we paid.

Room not ready at check in. We were hassled by 3 seperate staff members within an hour of arriving about attending their 90 minute session for a 1.1M rupiah gift (timeshare scam) and they would not take no for an answer. The food was terrible (but expensive). Two of the three times we ate at the hotel the food was raw/undercooked enough to make us sick if we ate it, the other time was just gross. The "kitchenette" had no oven or microwave and only 3 sets of cutlery (our room could sleep 6). There were no bowls or sharp knives. I had to cut a mango with a butter knife. The salad vegetables we put in the drawers of the fridge froze them solid, with frost on them! The bedroom and bathroom doors were all so noisy to open that it was impossible to enter or leave without waking anyone else in the room. All the lights are low in the whole apartment (don't bother trying to do any makeup if you are going somewhere nice as you can't see well enough. Bring your own lotions and things as only 2-in-1 shampoo conditioner, body wash and a tiny "vanity kit" are supplied. The pool was a good size but quite dirty with broken and loose tiles. It was the perfect temperature (cool but not freezing). We found that more than half of the time there were no towels left in the afternoons, so take your back to your room and reuse them if you can. They were very stained and gross though. The kids club was young children with very basic activites. They mostly seemed to be watching tv so we did not use it

Room not ready at check in. We were hassled by 3 seperate staff members within an hour of arriving about attending their 90 minute session for a 1.1M rupiah gift (timeshare scam) and they would not take no for an answer. The food was terrible (but expensive). Two of the three times we ate at the hotel the food was raw/undercooked enough to make us sick if we ate it, the other time was just gross. The "kitchenette" had no oven or microwave and only 3 sets of cutlery (our room could sleep 6). There were no bowls or sharp knives. I had to cut a mango with a butter knife. The salad vegetables we put in the drawers of the fridge froze them solid, with frost on them! The bedroom and bathroom doors were all so noisy to open that it was impossible to enter or leave without waking anyone else in the room. All the lights are low in the whole apartment (don't bother trying to do any makeup if you are going somewhere nice as you can't see well enough. Bring your own lotions and things as only 2-in-1 shampoo conditioner, body wash and a tiny "vanity kit" are supplied. The pool was a good size but quite dirty with broken and loose tiles. It was the perfect temperature (cool but not freezing). We found that more than half of the time there were no towels left in the afternoons, so take your back to your room and reuse them if you can. They were very stained and gross though. The kids club was young children with very basic activites. They mostly seemed to be watching tv so we did not use it

We were impressed with the Novotel. We had a hotel room which was perfect. I booked a pool view with balcony. The room was clean, reasonable size and had a good balcony with a little squirrel visitor. The staff, well they were always attentive and every person kind, thoughtful, helpful and always smiling. The Balinese are just the most wonderful people. Food was okay but well priced, and we loved the happy hour cocktails. Perfect place to relax and take it easy. Might not be as upmarket as other places but still we thought it was great value. Thanks to all staff. The beach transport was every 15 minutes and easy to use. Loved being able to go to the white sandy beach with lounges, a place to eat too. Consider it was good value for money

There was a mosquito problem in room.

Good location

Beautiful grounds, friendly staff. Had the one bedroom suite and loved it, very spacious

Breakfast was the best, so much variety. We were upgraded to one bedroom suite, these rooms are spacious and have everything you need. Staff are very welcoming. Would highly recommend for families if wanting a quiet area to stay. We were a family of 10 with three rooms.

Breakfast is fantastic, rooms are huge and clean

Nusa Dua is very chilled area, some people say boring, we loved how safe and peaceful it was. Novotel is an older style hotel, heavy Balinese furniture, dark colors. Everything is clean, beautiful gardens but it is an old hotel. I loved the huge pool, surrounded by the apartments/hotel rooms. It is a big hotel however you can let your kids wonder as you know they are safe. The food is nice, massage is perfect. The flora and fauna are just beautiful. The people are always smiling; nothing is too much. No USB charger points and just their local power outlets, but you can get adapters for free from the reception. The money exchange within the hotel was the best we saw. At the back gate (yes, there is two entrances) there are some minimarts and cheap massage places. No restaurants though. The beach club for us was a bit boring, nothing is really there, but an easy 5 minutes' walk or shuttle bus

Staff and other team are excellent and extremely helpful for everything but only thing didn’t work with our expectations is the room size they show on booking page is incorrect as we have chosen delux for 2 adults and 2 kids but it only had 2 single beds. The beds are definitely not good enough to accommodate 2+2 in one room.

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From night 1 we had issues with the air con in our room. The staff came to fix it and they made a temporary fix with the air con having iced up and needed re-gassing. By the 4th night the air con had the same fault. The staff again came to fix it at 7pm but said it would need an hour to defrost. By 10pm no one had returned and the air con still wasn’t working correctly

Beautiful resort grounds. Staff are very helpful. Breakfast bar had really good food. Lunch was just ok. Nearby Japanese restaurant is delicious and within walking distance. Beach club was nice although the water is too rough for small kids. Lots of waves making it difficult for little ones to swim. Great beach amenities. They also allowed us to stay at the resort after checkout to enjoy the amenities and gym showers before our late flights. They stored our luggage for us during this time. The rooms have been well used and could use some refreshing but overall was a nice place.

Great Resort in Nusa Dua. Staff very friendly and helpful. Stayed 8 nights with wife and 3 kids aged 14 12 and 8 in the 3 bedroom 3 bathropm auitw with private pool. Amazing room, abosulutelu huge. The only downside of the resort is the lack of variety in restaurants (only 1) or the menu at the restaurant not changing to create variety.

Had a great stay! The room was very clean, the staff were friendly and helpful, and the amenities made the stay comfortable. Very good for families. Everything was well maintained, and I would definitely stay here again. Thank you!

Positives: The facilities were good and the staff were excellent, particularly the breakfast staff. Negatives: The toilet plumbing and mould smell in our room was terrible from the moment we arrived. The hotel technicians attempted to resolve the issues, however, they were only masking the underlying problems. This made our stay in the room unbearable. It would have been nice to have better/more plant-based options for lunch and dinner, to avoid eating elsewhere. Overall, I'm not sure if I would return to this hotel, unless the standard improved.

Breakfast great room amazing

Nice staff

Such a wonderful place to stay! From arrival all the staff were so incredibly lovely and helpful especially with our three kids age 5 and under. Room was very big and spacious and always immaculate, the cleaning crew did such a wonderful job and left a beautiful set up for my birthday it was truly special! Plus a beautiful slice of cake delivered on my birthday. Kids club was fantastic all the kids loved it! Food at buffet was great and ranged changed daily, pool was fantastic and always seats to sit on! Great location to, super close to other food and markets and out the back entrance great massages and circle k. Amazing place to stay!