Novotel Bali Nusa Dua - Hotel & Residences

Nice and friendly staffs, not enough shower equipment on the beach, take long travel time to KUTA and UBOD.

Enjoy our stay. The hotel needs improvement on room clearness

the hotel is old, old and insufficient facilities. unfriendly and inefficient staff. no one escorted us to the room, it took 2 days to fix the safe, and hours to bring my luggage to my room. my kids (5 and 6 years old) didn't even enjoy a tiny bit of the kids room, which was the first time since their first travel. totally disappointed!

酒店房間清潔，而且可以安排嬰兒網床，不錯! 但入住前透過電郵預約酒店spa卻令人失望。 經過多次電郵與酒店溝通，並確實相關預約後，卻最後沒有得到相應預約之安排，差點做不到spa。酒店需要好好改善一下。

很好的酒店

People there are nice and friendly. A great and perfect place for family trip

訂suite,2 bed room,飯店幫我們升級為含4房的套房，空間超大。另外飯店餐點價格也合理，整體住宿超優質。kids club的規劃也很棒，小孩玩的開心，大人也可悠閒度假

海灘一定要去．．．太美了．．．早餐也不錯．但房間的清潔真的是太差了

酒店是一个适合度假的地方。游泳池不错，还有小孩子的娱乐设施。酒店每天还安排免费的活动。早上的自助餐很好吃。我们4个人还有个1岁的宝宝，住了个套房。房间很大，还有开放的厨房，适合家庭度假。服务挺好的，酒店整体都挺干净的。去沙滩的话酒店也有免费的班车，不过酒店周围比较没有东西走，纯粹适合度假的地方。

very enjoy the stay there

酒店靠近购物中心,非常方便,我定的是行政套房,到了酒店后免费升级到豪华行政套房,很高兴,房间大,有自己的私家花园和游泳池,非常漂亮,早餐很丰盛,酒店的海滩要坐车过去,但很方便,15分钟一趟,沙滩很美,最可贵的是可以游泳。不错,赞一个!

good bath, good swimming pool even I didn't have time to swim. very nice place but far from other places in Bali

Very clean and nice hotel. Friendly staff and good for families.

The Novotel was not bad but you can see it’s getting a bit tired the bathrooms need an upgrade. The food service at the restaurant was very slow, we had to wait 45 minutes for our children’s meals to arrive and then when they did they were cold. We booked a 2 bedroom apartment for 6 people and were told when we arrived we would have to pay $50 a night for a trundle bed for one of our children. Overall it’s ok but there are tons of resorts so you can probably do better for the amount we paid.

Room not ready at check in. We were hassled by 3 seperate staff members within an hour of arriving about attending their 90 minute session for a 1.1M rupiah gift (timeshare scam) and they would not take no for an answer. The food was terrible (but expensive). Two of the three times we ate at the hotel the food was raw/undercooked enough to make us sick if we ate it, the other time was just gross. The "kitchenette" had no oven or microwave and only 3 sets of cutlery (our room could sleep 6). There were no bowls or sharp knives. I had to cut a mango with a butter knife. The salad vegetables we put in the drawers of the fridge froze them solid, with frost on them! The bedroom and bathroom doors were all so noisy to open that it was impossible to enter or leave without waking anyone else in the room. All the lights are low in the whole apartment (don't bother trying to do any makeup if you are going somewhere nice as you can't see well enough. Bring your own lotions and things as only 2-in-1 shampoo conditioner, body wash and a tiny "vanity kit" are supplied. The pool was a good size but quite dirty with broken and loose tiles. It was the perfect temperature (cool but not freezing). We found that more than half of the time there were no towels left in the afternoons, so take your back to your room and reuse them if you can. They were very stained and gross though. The kids club was young children with very basic activites. They mostly seemed to be watching tv so we did not use it

Room not ready at check in. We were hassled by 3 seperate staff members within an hour of arriving about attending their 90 minute session for a 1.1M rupiah gift (timeshare scam) and they would not take no for an answer. The food was terrible (but expensive). Two of the three times we ate at the hotel the food was raw/undercooked enough to make us sick if we ate it, the other time was just gross. The "kitchenette" had no oven or microwave and only 3 sets of cutlery (our room could sleep 6). There were no bowls or sharp knives. I had to cut a mango with a butter knife. The salad vegetables we put in the drawers of the fridge froze them solid, with frost on them! The bedroom and bathroom doors were all so noisy to open that it was impossible to enter or leave without waking anyone else in the room. All the lights are low in the whole apartment (don't bother trying to do any makeup if you are going somewhere nice as you can't see well enough. Bring your own lotions and things as only 2-in-1 shampoo conditioner, body wash and a tiny "vanity kit" are supplied. The pool was a good size but quite dirty with broken and loose tiles. It was the perfect temperature (cool but not freezing). We found that more than half of the time there were no towels left in the afternoons, so take your back to your room and reuse them if you can. They were very stained and gross though. The kids club was young children with very basic activites. They mostly seemed to be watching tv so we did not use it

We were impressed with the Novotel. We had a hotel room which was perfect. I booked a pool view with balcony. The room was clean, reasonable size and had a good balcony with a little squirrel visitor. The staff, well they were always attentive and every person kind, thoughtful, helpful and always smiling. The Balinese are just the most wonderful people. Food was okay but well priced, and we loved the happy hour cocktails. Perfect place to relax and take it easy. Might not be as upmarket as other places but still we thought it was great value. Thanks to all staff. The beach transport was every 15 minutes and easy to use. Loved being able to go to the white sandy beach with lounges, a place to eat too. Consider it was good value for money

There was a mosquito problem in room.

Sehr schöner Pool, schattenspendende alte Bepflanzung, sehr guter Service, sehr sauber - gerne wieder

Good location