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Quest Hotel Darmo - Surabaya by ASTON

Name: Quest Hotel Darmo - Surabaya by ASTON
Address: Jalan Ronggolawe 27 - 29, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264, Jalan Ronggolawe 27 - 29, Jawa Timur, 60264, Indonesia
Rating: 8.4

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8.4

/10

Very Good

8,362 reviews

What Guests Say About Their Stay

A***a

8.5

/ 10

The staff was very helpful and humble, nice interior, and comfortable room.

H***a

10.0

/ 10

I had a wonderful time staying at this hotel.

Verified Traveler

10.0

/ 10

Fast service, and early check-in requests were accommodated. A nice, affordable hotel with complete amenities, including a gym and swimming pool. I was very satisfied with my stay at this hotel, thank you.

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Rizki A.

9.7

/ 10

The hotel staff is friendly, the service is good, the food is delicious, the location is close to the city center, it is comfortable to stay here, recommended.

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Difa A.

9.4

/ 10

The staff are all friendly, the rooms are clean, and the hotel area is also clean. I got a room on the top floor with a great view too. This is my second time staying here, and I've never been disappointed 🥰

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In the Area

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Jalan Ronggolawe 27 - 29, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264

Main Facilities

This accommodation offers:

Outdoor pool

Poolside bar

Children pool

Laundry service

Parking

Restaurant

Luggage storage

Elevator

Quest Hotel Darmo - Surabaya by ASTON is a 3-star hotels that has been welcoming guests since 2012. It was previously known as Quest Hotel Darmo - Surabaya. The accommodation went through a renovation in 2014. Quest Hotel Darmo - Surabaya by ASTON is part of Archipelago. There are 135 rooms spread across 12 floors.

Quest Hotel Darmo - Surabaya by ASTON Address: Map & Location

Jalan Ronggolawe 27 - 29, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264

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Discover More About Quest Hotel Darmo - Surabaya by ASTON

General Information

Location

Located at Jalan Ronggolawe 27 - 29 in Surabaya, Indonesia. Those looking to explore will find Taman 10 Nopember Surabaya, Shamaya Garden by Samaya Group, and District 11 nearby.

Facilities & Amenities

Quest Hotel Darmo - Surabaya by ASTON has Outdoor pool, Poolside bar, Children pool, Laundry service, Parking, and more.

Business Facilities

For guests traveling for work, Quest Hotel Darmo - Surabaya by ASTON has Conference room and Meeting facilities available.

Dining

Guests can stop by the café.

Contact

Email: surabayadarmoinfo@quest-hotels.com
Phone number: +62315660778
Website: www.questhotels.com

All facilities in Quest Hotel Darmo - Surabaya by ASTON

Facility

Outdoor pool

Poolside bar

Children pool

Others

Public Facilities

Room service
Restaurant
Elevator
Safety deposit box
Coffee shop

Activity & Leisure

Massage
Outdoor pool
Spa

Accommodation Facilities

Smoking area
Car park

Transportation

Car hire
Valet parking

Family & Kids

Children's pool

Connectivity

LAN Internet access
Wi-Fi in public areas

Guest Services

Luggage storage
Laundry Service
24-hour security
24-hour front desk

Meals & Dining

Poolside Bar

Business Facilities

Conference room
Meeting facilities

Accommodation Policy & General Information in Quest Hotel Darmo - Surabaya by ASTON

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Quest Hotel Darmo - Surabaya by ASTON	135
Number of floors in Quest Hotel Darmo - Surabaya by ASTON	12
Another facilities in Quest Hotel Darmo - Surabaya by ASTON	Room service, Restaurant, Elevator, Safety deposit box, Coffee shop

Frequently asked question in Quest Hotel Darmo - Surabaya by ASTON

What Time is Check In & Check Out at Quest Hotel Darmo - Surabaya by ASTON?

Check-in time at Quest Hotel Darmo - Surabaya by ASTON is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Quest Hotel Darmo - Surabaya by ASTON?

Quest Hotel Darmo - Surabaya by ASTON is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Quest Hotel Darmo - Surabaya by ASTON have?

Quest Hotel Darmo - Surabaya by ASTON has 12 floors.

How many rooms are available at Quest Hotel Darmo - Surabaya by ASTON?

Quest Hotel Darmo - Surabaya by ASTON has 135 rooms in total.

What do past guests say about Quest Hotel Darmo - Surabaya by ASTON?

Quest Hotel Darmo - Surabaya by ASTON is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Quest Hotel Darmo - Surabaya by ASTON

Overall Ratings & Reviews Quest Hotel Darmo - Surabaya by ASTON

Traveloka (8,279)

Other sources (83)

8.5

Very Good

From 8,279 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about Quest Hotel Darmo - Surabaya by ASTON

All

Staff Friendliness (161)

Distance to City Center (153)

Bedroom (144)

Ambiance (129)

Room Space (122)

Accessibility (120)

Family Friendly (118)

Wifi (113)

Surroundings (110)

Check-in/out Time (104)

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Traveler Reviews Quest Hotel Darmo - Surabaya by ASTON

Number of reviews per page

Customer reviews

A***a

Business

8.5

/10

Reviewed 6 day(s) ago

The staff was very helpful and humble, nice interior, and comfortable room.

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H***a

Leisure

10.0

/10

Reviewed 2 week(s) ago

I had a wonderful time staying at this hotel.

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H***u

8.5

/10

Reviewed 2 week(s) ago

Overall okay and can be improved further.

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Ardyanti P.

10.0

/10

Reviewed 7 week(s) ago

Nice and comfortable place, next time will go there again.

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Verified Traveler

10.0

/10

Reviewed 7 week(s) ago

The location was very convenient for my trip, making all my arrangements more efficient and manageable. The room was spacious and comfortable.

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M***d

Business

10.0

/10

Reviewed 7 week(s) ago

The food is delicious. The location is quiet.

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Yanti

8.8

/10

Reviewed 8 week(s) ago

It's quite nice because it's in the middle of the city center.

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1 people find it helpful

Hadiarnanto G.

10.0

/10

Reviewed 8 week(s) ago

Nice and clean, good service, and we will go back again.

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Annafi M.

Staycation

10.0

/10

Reviewed 9 week(s) ago

The staff is very friendly towards the guests.

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Mellisa W.

Staycation

8.5

/10

Reviewed 9 week(s) ago

Booked a superior room and was upgraded to a deluxe room at no additional cost. It's quite nice, with an extra sofa in the room. The pool is clean and the gym is clean. Unfortunately, the breakfast is lacking; the chicken is bland and there aren't many options. I've stayed here four times and haven't had any issues, except for the breakfast itself. The taste hasn't changed since my first stay.

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1 people find it helpful

r***d

8.5

/10

Reviewed 9 week(s) ago

Cool and comfortable, perfect for families. Clean place.

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Verified Traveler

Leisure

10.0

/10

Reviewed 11 week(s) ago

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B***a

Staycation

9.0

/10

Reviewed 12 week(s) ago

Please double check regarding the AC in room 1016 which is always not cold.

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1 people find it helpful

m***a

Staycation

6.9

/10

Reviewed 14 week(s) ago

The room was okay, breakfast was standard but okay, from the menu to the taste. There was a problem with the bathroom, but it was quickly resolved. It's worth the price. The AC wasn't cold enough in the 12th-floor room.

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3 people find it helpful

Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Thank you for taking the time to write a review and share your experience staying at Quest Darmo Surabaya. We are pleased to hear that you were impressed with our room and breakfast, and that you received prompt service regarding the bathroom issue. We apologize for the inconvenience regarding the air conditioning in your room on the 12th floor not being cool enough. We will forward this feedback to the relevant team for evaluation and improvement. We appreciate your suggestion and hope to welcome you back for an even more comfortable stay. Sincerely, Rizki Dienshah, Quest Darmo Surabaya

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A***y

9.0

/10

Reviewed 16 week(s) ago

improve room facilities.

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Irfan N. S. B.

Medical

6.3

/10

Reviewed 16 week(s) ago

The most annoying thing is that the room leaks a lot of sound, and they gave me a connecting door even though we're not in the same group or family as the room next door. Imagine me bringing two toddlers, and the room next door is noisy, screaming until 12 am. How could I not be annoyed? I was just about to fall asleep when I woke up again, and that continued until 12 am. Then I called the receptionist, but they just said yes but no action was taken. It was very annoying. Why wasn't I put in a room without a connecting door? Note, if there are guests with toddlers, please don't put them in rooms with connecting doors, they can disturb each other. If the child cries, it disturbs the other side, if the other side screams, the child can't sleep.

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Accommodation's Reply

25 Jul 2026

Dear Mr. Irfan, Thank you very much for taking the time to share your feedback regarding your stay at Rizki Diencha Hotel Surabaya. We sincerely apologize for the inconvenience caused by the noise from the adjacent room (which had a connecting door). We understand that a quiet environment is very important, especially for guests with young children. We are sorry that we were unable to respond to your telephone complaint in a timely manner and provide an effective solution. We have forwarded your valuable feedback to the reception department and will take it into consideration. In the future, we will pay more attention to room arrangement, prioritizing rooms without connecting doors whenever possible, especially for guests with young children. We will strive to improve the handling of noise complaints by our staff and provide faster and more accurate service. We greatly appreciate your valuable feedback, which is crucial for improving our services. We hope to welcome you and your family back to our hotel again. We promise your future stays will be more comfortable and memorable. Thank you. Rizki Diencha Hotel Surabaya

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A***S

Leisure

9.4

/10

Reviewed 17 week(s) ago

The check-in and check-out process is very easy.

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S***o

6.8

/10

Reviewed 18 week(s) ago

The rooms and bathrooms are poorly maintained, and the parking lot is small. Valet parking is available, but vehicles are still parked outside the hotel grounds and get hot. The staff is friendly. The room card and card reader at the door could be upgraded. Every time you enter the room, you have to ask for the card to be refreshed. Adding an extra bed wasn't possible in the room type I booked. The amenities in the room had been used by previous guests, but they weren't immediately replaced; they were left in the room.

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Kania_DA

Business

8.8

/10

Reviewed 19 week(s) ago

The location is very strategic, very close for Sunday car-free day and close to shopping centers. The room is as pictured. The swimming pool is very pleasant.

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A***l

9.4

/10

Reviewed 21 week(s) ago

It's already good, please continue to improve the service.

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Others 4 Quest Hotel Darmo - Surabaya by ASTON

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.