The Jayakarta Suites Bandung

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8.3
/10
Very Good
11,525 reviews

What Guests Say About Their Stay

Staff Friendliness (372)
Room Space (363)
Family Friendly (331)
Variety (329)

N***a

10.0
/ 10
It was a really fun stay at Jayakarta Bandung. The hotel is kid-friendly, with activities for children. I'll definitely stay here again ❤️
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N***a

10.0
/ 10
It was a really fun stay at Jayakarta Bandung. The hotel is kid-friendly, with activities for children. I'll definitely stay here again ❤️
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Alit D.

10.0
/ 10
Wonderful experience staying at Jayakarta. The staff were friendly and helpful.

V***w

10.0
/ 10
As stated and described. Highly recommended.
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Endah W.

9.7
/ 10
Very helpful, as I had a headache last night, and the staff found me some medication. They were very responsive when there were any issues. Please maintain your responsiveness and friendliness to customers.
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In the Area
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Jl. Ir. H. Juanda 381A, Dago Atas, Bandung, Jawa Barat, Indonesia, 40135

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at The Jayakarta Suites Bandung is a good choice when you are visiting Dago Atas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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The Jayakarta Suites Bandung Address: Map & Location

Jl. Ir. H. Juanda 381A, Dago Atas, Bandung, Jawa Barat, Indonesia, 40135
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Discover More About The Jayakarta Suites Bandung

Location


Staying at The Jayakarta Suites Bandung is a good choice when you are visiting Dago Atas.

About The Jayakarta Suites Bandung

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Jayakarta Suites Bandung.

From business event to corporate gathering, The Jayakarta Suites Bandung provides complete services and facilities that you and your colleagues need.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Jayakarta Suites Bandung exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Jayakarta Suites Bandung is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Jayakarta Suites Bandung.

All facilities in The Jayakarta Suites Bandung

Bar, Cafe and Lounge The Jayakarta Suites Bandung
Bar, Cafe and Lounge
Swimming Pool The Jayakarta Suites Bandung
Swimming Pool
Entertainment Facility The Jayakarta Suites Bandung
Entertainment Facility
Functional Hall The Jayakarta Suites Bandung
Functional Hall
Common Space The Jayakarta Suites Bandung
Common Space

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

General

  • AC
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Smoking area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Buffet breakfast

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Connectivity

  • Free WiFi

Nearby Facilities

  • Shops

Accommodation Policy & General Information in The Jayakarta Suites Bandung

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
We would like to inform you that starting from May 1, 2025, until further notice, our restaurant and room service will operate from 07:00 to 22:00. The 24-hour service will no longer be applicable.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Jayakarta Suites Bandung
210
Number of floors in The Jayakarta Suites Bandung
4
Another facilities in The Jayakarta Suites Bandung
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in The Jayakarta Suites Bandung

What are available facilities at The Jayakarta Suites Bandung?
There are top facilites at The Jayakarta Suites Bandung such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Jayakarta Suites Bandung?
Check-in time at The Jayakarta Suites Bandung is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Jayakarta Suites Bandung provide breakfast?
Yes, The Jayakarta Suites Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Jayakarta Suites Bandung?
The Jayakarta Suites Bandung is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Jayakarta Suites Bandung have?
The Jayakarta Suites Bandung has 4 floors.
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More Reviews from Other Guests in The Jayakarta Suites Bandung

Overall Ratings & Reviews The Jayakarta Suites Bandung

Traveloka (11,430)
Other sources (94)
8.4
Very Good
From 11,430 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about The Jayakarta Suites Bandung
All
Staff Friendliness (261)
Variety (246)
Ambiance (245)
Room Space (238)
Family Friendly (237)
Bedroom (234)
Hotel Area (231)
Taste (231)
Bathroom (208)
Distance to City Center (202)
Sort by
Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Jayakarta Suites Bandung

Number of reviews per page
20
40
Customer reviews
Anisa
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
Kids-friendly hotel, strategic location, complete facilities, varied breakfast 👍
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Accommodation's Reply
30 Jul 2026
Dear Mrs. Anisa, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung
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Dede N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It was so much fun. For such a low price, we were able to enjoy a happy staycation.
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Accommodation's Reply
30 Jul 2026
Dear Mrs. Dede, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
Jesslyne C.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 1 week(s) ago
They are friendly and nice, but I think it's a more modern way.
1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Mrs. Jesslyne, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
Garry R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Okay, old hotel, clean, good food
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Accommodation's Reply
24 Jul 2026
Dear Mr. Garry, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung
Adhe M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Why? We've stayed at this hotel several times and have been fortunate enough to get a free room upgrade. It's comfortable, located in Dago Pakar, so the air is cool. The swimming pool is spacious.
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Accommodation's Reply
24 Jul 2026
Dear Mr. Adhe, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung
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Haliyan Y.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Location, rooms are okay, especially for families
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Accommodation's Reply
24 Jul 2026
Dear Mrs. Haliyan, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
G***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It was a pleasure staying there.
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Accommodation's Reply
20 Jul 2026
Dear guest, We are very pleased and proud of your very positive feedback regarding your recent stay with us. Thrilled you enjoyed your overall stay at The Jayakarta Suites Bandung. Look forward to welcoming you back with us very soon. Best wishes, The Jayakarta Suites Bandung
Dwi E. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Check-in and check-out were easy. The hotel, although older, is clean and well-maintained. I enjoyed my stay here.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Dwi, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
H***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is perfect for a staycation with the family.. especially for the warm water pool, the kids love it..
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Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Always a stopover when visiting Dago.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The bathroom toilet had black dirt, as if it hadn't been cleaned. The shower gel lid was dirty. There were mosquitoes and cockroaches infested. The hallway lights were dim. The pool shower room was dirty and dim.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for sharing this review. Please accept our sincere apology for your unpleasant experience that you have had at our hotel. We are concerned with the issue that you have raised and we do not take this matter lightly. We have coordinated with respective department heads and take further actions to avoid the recurrence in the future. I will personally ensure that necessary improvement will be made. I truly apologize for the unfortunate event and I sincerely hope that you will give us another chance to make amends and make up for the disappointment. Sincerely, The Jayakarta Suites Bandung
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was a very comfortable and memorable place for us to bring the kids during the school holidays. The rooms are spacious and comfortable.
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2 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung
D***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I stayed for 2 nights, the service was good, the staff were friendly and very helpful, especially when the parking lot was full. I was confused about where to park, but the staff was very helpful in parking by giving me the car key and noting which room it was. Then not long after the staff came to the room and returned the car key, great. But there was also a shame, the room was not tidied up in the morning/afternoon, only after we got home from recreation in the afternoon, the staff came to ask if they wanted it cleaned because I was tired so I refused but was given drinking water. And at night the sound of vehicles on the road was very clear, maybe because it was close to the road and the room was not soundproof. But overall it was good. Thanks.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest We very much appreciate your comments regarding your stay at The Jayakarta Suites Bandung. It is always a pleasure to receive feedback. I am sure that this feedback will serveas encouragement to all of our staff as we strive to continuously improve the quality of our services. Together within, I am sorry that you have things did not meet your expectations. Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, The Jayakarta Suites Bandung
R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The rooms are clean, the staff are friendly, but the food is not very varied.
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear guest, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
2***8
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Friendly service, old but clean hotel, cold AC and refrigerator, but the bed lights are off. When leaving the room in the corridor and living room on the 4th floor, it smells of cigarette smoke. It would be better if before guests check in, they can first check whether the room facilities are still functioning or not, then a special smoking room can be provided and smoking is prohibited in the corridor on the floor (at least don't provide an ashtray on the table in the living room on the 4th floor). If there is a bigger budget, soundproofing can also be added so that guests can rest peacefully without being disturbed by the screams of small children on the balcony of the next room/corridor. Overall, for that price, it is quite satisfactory. Thank you.
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Accommodation's Reply
14 Jul 2026
Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
Yuanda F.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Overall, the hotel is comfortable, clean, close to everything, and has ample parking. The service is friendly and the facilities are complete. However, a 4-day, 3-night stay with a breakfast menu that's considered standard for a hotel in Jayakarta's class is a real shame. They could offer more variety and improve the taste of the breakfast menu. The restaurant is quite pricey with mediocre food.
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1 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Mrs. Yuanda, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Enjoyed my stay here. The staff was friendly. If there's one thing that needs improvement, it's the parking issue. Secure parking would be a good idea.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
inneke b.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
This time, I was disappointed with the service. I booked well in advance and requested a boutique suite with a pool view, but was given a view of a residential area. When I confirmed, I was told there was a choice between a pool view and a non-pool view, and I chose the boutique suite with no pool view. I've been here many times and know the app doesn't offer that option, so I added a note. Please be more honest in your explanations next time, so you don't disappoint loyal customers.
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4 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear Mrs. Inneke, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
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Aditya A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Old hotel but still comfy and friendly staff.
2 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Mr. Aditya, We are very pleased and proud of your very positive feedback regarding your recent stay with us. Thrilled you enjoyed your overall stay at The Jayakarta Suites Bandung. Look forward to welcoming you back with us very soon. Best wishes, The Jayakarta Suites Bandung
Rahmad
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great, I really enjoyed taking a hot bath in the swimming pool.
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3 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Mr. Rahmad Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Jayakarta Suites Bandung

Traveloka (11,430)
Other sources (94)
8.4
Very Good
From 11,430 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about The Jayakarta Suites Bandung
All
Staff Friendliness (261)
Variety (246)
Ambiance (245)
Room Space (238)
Family Friendly (237)
Bedroom (234)
Hotel Area (231)
Taste (231)
Bathroom (208)
Distance to City Center (202)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Jayakarta Suites Bandung

Number of reviews per page
20
40
Customer reviews
Anisa
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
Kids-friendly hotel, strategic location, complete facilities, varied breakfast 👍
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Accommodation's Reply
30 Jul 2026
Dear Mrs. Anisa, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung
Profile Picture
Dede N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It was so much fun. For such a low price, we were able to enjoy a happy staycation.
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Find this review helpful?
Accommodation's Reply
30 Jul 2026
Dear Mrs. Dede, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
Jesslyne C.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 1 week(s) ago
They are friendly and nice, but I think it's a more modern way.
1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Mrs. Jesslyne, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
Garry R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Okay, old hotel, clean, good food
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Accommodation's Reply
24 Jul 2026
Dear Mr. Garry, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung
Adhe M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Why? We've stayed at this hotel several times and have been fortunate enough to get a free room upgrade. It's comfortable, located in Dago Pakar, so the air is cool. The swimming pool is spacious.
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Accommodation's Reply
24 Jul 2026
Dear Mr. Adhe, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung
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Haliyan Y.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Location, rooms are okay, especially for families
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Accommodation's Reply
24 Jul 2026
Dear Mrs. Haliyan, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
G***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It was a pleasure staying there.
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Accommodation's Reply
20 Jul 2026
Dear guest, We are very pleased and proud of your very positive feedback regarding your recent stay with us. Thrilled you enjoyed your overall stay at The Jayakarta Suites Bandung. Look forward to welcoming you back with us very soon. Best wishes, The Jayakarta Suites Bandung
Dwi E. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Check-in and check-out were easy. The hotel, although older, is clean and well-maintained. I enjoyed my stay here.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Dwi, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
H***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is perfect for a staycation with the family.. especially for the warm water pool, the kids love it..
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Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung
A***e
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Always a stopover when visiting Dago.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung
S***a
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The bathroom toilet had black dirt, as if it hadn't been cleaned. The shower gel lid was dirty. There were mosquitoes and cockroaches infested. The hallway lights were dim. The pool shower room was dirty and dim.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for sharing this review. Please accept our sincere apology for your unpleasant experience that you have had at our hotel. We are concerned with the issue that you have raised and we do not take this matter lightly. We have coordinated with respective department heads and take further actions to avoid the recurrence in the future. I will personally ensure that necessary improvement will be made. I truly apologize for the unfortunate event and I sincerely hope that you will give us another chance to make amends and make up for the disappointment. Sincerely, The Jayakarta Suites Bandung
C***a
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Staycation
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9.7
/10
Reviewed 2 week(s) ago
It was a very comfortable and memorable place for us to bring the kids during the school holidays. The rooms are spacious and comfortable.
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2 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung
D***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I stayed for 2 nights, the service was good, the staff were friendly and very helpful, especially when the parking lot was full. I was confused about where to park, but the staff was very helpful in parking by giving me the car key and noting which room it was. Then not long after the staff came to the room and returned the car key, great. But there was also a shame, the room was not tidied up in the morning/afternoon, only after we got home from recreation in the afternoon, the staff came to ask if they wanted it cleaned because I was tired so I refused but was given drinking water. And at night the sound of vehicles on the road was very clear, maybe because it was close to the road and the room was not soundproof. But overall it was good. Thanks.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest We very much appreciate your comments regarding your stay at The Jayakarta Suites Bandung. It is always a pleasure to receive feedback. I am sure that this feedback will serveas encouragement to all of our staff as we strive to continuously improve the quality of our services. Together within, I am sorry that you have things did not meet your expectations. Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, The Jayakarta Suites Bandung
R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The rooms are clean, the staff are friendly, but the food is not very varied.
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear guest, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
2***8
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Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Friendly service, old but clean hotel, cold AC and refrigerator, but the bed lights are off. When leaving the room in the corridor and living room on the 4th floor, it smells of cigarette smoke. It would be better if before guests check in, they can first check whether the room facilities are still functioning or not, then a special smoking room can be provided and smoking is prohibited in the corridor on the floor (at least don't provide an ashtray on the table in the living room on the 4th floor). If there is a bigger budget, soundproofing can also be added so that guests can rest peacefully without being disturbed by the screams of small children on the balcony of the next room/corridor. Overall, for that price, it is quite satisfactory. Thank you.
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Accommodation's Reply
14 Jul 2026
Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
Yuanda F.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Overall, the hotel is comfortable, clean, close to everything, and has ample parking. The service is friendly and the facilities are complete. However, a 4-day, 3-night stay with a breakfast menu that's considered standard for a hotel in Jayakarta's class is a real shame. They could offer more variety and improve the taste of the breakfast menu. The restaurant is quite pricey with mediocre food.
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1 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Mrs. Yuanda, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Enjoyed my stay here. The staff was friendly. If there's one thing that needs improvement, it's the parking issue. Secure parking would be a good idea.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
inneke b.
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Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
This time, I was disappointed with the service. I booked well in advance and requested a boutique suite with a pool view, but was given a view of a residential area. When I confirmed, I was told there was a choice between a pool view and a non-pool view, and I chose the boutique suite with no pool view. I've been here many times and know the app doesn't offer that option, so I added a note. Please be more honest in your explanations next time, so you don't disappoint loyal customers.
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4 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear Mrs. Inneke, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
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Aditya A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Old hotel but still comfy and friendly staff.
2 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Mr. Aditya, We are very pleased and proud of your very positive feedback regarding your recent stay with us. Thrilled you enjoyed your overall stay at The Jayakarta Suites Bandung. Look forward to welcoming you back with us very soon. Best wishes, The Jayakarta Suites Bandung
Rahmad
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10.0
/10
Reviewed 4 week(s) ago
Great, I really enjoyed taking a hot bath in the swimming pool.
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3 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Mr. Rahmad Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung
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