The Westin Surabaya

Hotels
9.3
/10
Exceptional
724 reviews

What Guests Say About Their Stay

Staff Friendliness (101)
Ambiance (93)
Bedroom (91)
Room Space (89)

Rieke I.

10.0
/ 10
Amazing hotel! My husband and I are so impressed with the service and the cleanliness of the room. Not to mention this hotel is located in a strategic location.

R***i

10.0
/ 10
My family and I were very happy staying here. The service was excellent, very attentive to the guests, the food was delicious, the room was clean, and the view was beautiful ❤️❤️
See original

y***i

10.0
/ 10
My family and I thoroughly enjoyed our dining experience at The Westin Surabaya. The food was truly delicious, with a varied and high-quality menu. Every dish was fresh and beautifully presented. A special thank you to Chef Bagus, who was so friendly and attentive. He even served us chicken satay, which was so delicious that my son even had three more! 😊 Thank you, The Westin Surabaya and Chef Bagus, we will definitely be back!
See original

T***u

8.5
/ 10
Everyone was very welcoming; this is the second time I've chosen this place.

P***o

10.0
/ 10
Best place to stay. I've been staying here every time I visit Surabaya. Again and again, what a lovely hotel this is.
In the Area
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Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216

Main Facilities

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24-Hour Front Desk
Parking
The Westin Surabaya is located in area / city Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216
Discover More Places
Lobby The Westin Surabaya
Lobby 2 The Westin Surabaya

Discover More About The Westin Surabaya

Discover a world of refined comfort and exceptional service at

The Westin Surabaya

, your premier destination for an unforgettable stay in Jawa Timur, Indonesia. Nestled in a vibrant locale, this esteemed hotel offers a sanctuary of tranquility and modern luxury, perfect for both business and leisure travelers seeking an elevated experience. Room rates at

The Westin Surabaya

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Westin Surabaya Location

Strategically situated in the bustling heart of Surabaya,

The Westin Surabaya

is located at Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216. This prime location places you approximately 5 kilometers from the city center, offering convenient access to the city's vibrant pulse while providing a peaceful retreat. The hotel is easily reachable, being just a short drive from major transportation arteries, ensuring seamless travel for all our guests. The atmosphere surrounding

The Westin Surabaya

is one of dynamic energy, with the hotel itself offering a serene escape from the urban bustle, yet keeping you close to the city's most exciting attractions and business hubs.

The Westin Surabaya Facilities & Services

Facilities for guests at

The Westin Surabaya

are designed to cater to every need, ensuring a comfortable and enriching stay. Our comprehensive offerings include:

  • A state-of-the-art fitness center, open 24 hours, to keep up with your workout routine.
  • An exquisite outdoor swimming pool, perfect for a refreshing dip or lounging under the sun, operating from 6:00 AM to 8:00 PM.
  • The Heavenly Spa by Westin, offering a range of rejuvenating treatments and massages from 9:00 AM to 10:00 PM, with services starting from PHP 2,500.
  • A dedicated kids' club, providing engaging activities and a safe play space for younger guests, open from 9:00 AM to 6:00 PM.
  • Complimentary high-speed Wi-Fi throughout the hotel, keeping you connected at all times.
  • Ample free parking space for guests arriving by car, a convenient amenity for road travelers.
  • A complimentary shuttle service to select nearby shopping centers and business districts, running at scheduled times throughout the day.

The Westin Surabaya Room Types

Explore the diverse room types of

The Westin Surabaya

, each meticulously designed to offer unparalleled comfort and style. Whether you're seeking a cozy retreat or a spacious abode, we have the perfect accommodation for you. Options include:

  • Deluxe King/Twin Room:

    Offering city views, these non-smoking rooms feature a plush king-sized bed or two twin beds, and a luxurious bathtub for ultimate relaxation.
  • Executive King Room:

    Enjoy enhanced space and city views from this elegant room, complete with a king-sized bed and a private bathtub.
  • Westin Executive Suite:

    For those desiring extra space and amenities, our suites provide separate living and sleeping areas, stunning city views, a king-sized bed, and a well-appointed bathtub.
  • Family Suite:

    Ideal for families, these spacious suites offer a combination of sleeping arrangements, city views, and the convenience of a bathtub.

The Westin Surabaya

is pleased to offer a limited number of pet-friendly rooms. Please note that specific conditions apply, and an additional cleaning fee of PHP 1,500 per stay will be charged to ensure the comfort of all our guests.

The Westin Surabaya Dining & Restaurants

Embark on a culinary journey at

The Westin Surabaya

, where diverse dining options await to tantalize your taste buds. Our on-site establishments offer a delightful array of flavors and ambiances:

  • Magnolia Restaurant:

    Serving a lavish breakfast buffet from 6:00 AM to 10:00 AM, and an international dinner buffet from 6:00 PM to 10:00 PM. Estimated price per person for dinner is PHP 1,800.
  • The Lounge:

    A sophisticated spot for afternoon tea and light bites, open from 10:00 AM to 11:00 PM. Enjoy coffee and pastries for approximately PHP 400 per person.
  • Sky Bar:

    Experience breathtaking city views and expertly crafted cocktails from 5:00 PM to 1:00 AM. Drinks start from PHP 500.

The Westin Surabaya Nearby Attractions and Activities

Discover the vibrant surroundings of

The Westin Surabaya

with a wealth of attractions and activities just a stone's throw away. Immerse yourself in the local culture and explore the best that Surabaya has to offer:

  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the heroes of the Battle of Surabaya.
  • House of Sampoerna:

    Explore the history of Indonesian clove cigarettes and admire the colonial architecture.
  • Surabaya Town Square (Sutos):

    A popular lifestyle and entertainment complex offering shopping, dining, and leisure activities.
  • Monumen Kapal Selam (Submarine Monument):

    A unique attraction featuring a decommissioned Russian submarine.
  • Grand City Surabaya:

    A large shopping mall and convention center, perfect for retail therapy and entertainment.

If you are looking for other activities around

The Westin Surabaya

, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to The Westin Surabaya from the Airport

Navigating your journey to

The Westin Surabaya

is made easy with several convenient transportation options from Juanda International Airport (SUB). The airport transfer service of

The Westin Surabaya

ensures a smooth arrival. Here’s how to get to

The Westin Surabaya

:

  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, pre-book the hotel's private airport transfer service. Rates start from PHP 1,500. You can arrange this directly with the hotel or through Traveloka's airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to

    The Westin Surabaya

    typically takes around 45-60 minutes, depending on traffic, and may cost approximately PHP 300-400.
  • Ride-hailing Service:

    Utilize popular ride-hailing services for a convenient and often more affordable option. The fare is comparable to metered taxis.

Summary of Why You Should Choose to Stay at The Westin Surabaya

Choosing

The Westin Surabaya

for your next getaway promises an experience filled with luxury, comfort, and impeccable service. With excellent

room availability at The Westin Surabaya

, you're sure to find the perfect accommodation to suit your needs. Here’s why

booking The Westin Surabaya

is the ideal choice:

  • Prime location in the heart of Surabaya, offering easy access to attractions and business districts.
  • Luxurious and well-appointed rooms and suites with stunning city views and premium amenities.
  • Exceptional dining experiences with a variety of on-site restaurants and bars.
  • A comprehensive range of world-class facilities, including a spa, fitness center, and swimming pool.
  • Dedicated service from a warm and professional staff committed to making your stay memorable.

Experience the best of Surabaya by booking your stay at

The Westin Surabaya

. For seamless reservations and to explore more options, visit Traveloka. You can also Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices.

All facilities in The Westin Surabaya

Bar, Cafe and Lounge The Westin Surabaya
Bar, Cafe and Lounge
Swimming Pool The Westin Surabaya
Swimming Pool
Fitness Center The Westin Surabaya
Fitness Center
Functional Hall The Westin Surabaya
Functional Hall
Common Space The Westin Surabaya
Common Space

Hotel Services

  • Money changer
  • Multilingual staff
  • 24-hour Receptionist

Transportation

  • Valet parking
  • Security

Public Facilities

  • Safety deposit box
  • Room service

Accessibilty

  • Disabled access friendly

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in The Westin Surabaya

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - to 12:00 - 12:00
Available rooms at The Westin Surabaya
186
Number of floors in The Westin Surabaya
10
Another facilities in The Westin Surabaya
Money changer, Multilingual staff, 24-hour Receptionist, Valet parking, Security

Frequently asked question in The Westin Surabaya

What are available facilities at The Westin Surabaya?
There are top facilites at The Westin Surabaya such as 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at The Westin Surabaya?
The standard check-in time at The Westin Surabaya is starting from From 15:00 while the latest check-out time is at 12:00 - 12:00
What is the star rating of The Westin Surabaya?
The Westin Surabaya is a 0.0-star hotel.
How many floors does The Westin Surabaya have?
The Westin Surabaya has 10 floors.
How many rooms are available at The Westin Surabaya?
The Westin Surabaya has 186 rooms in total.
See All

More Reviews from Other Guests in The Westin Surabaya

Overall Ratings & Reviews The Westin Surabaya

Traveloka (665)
Other sources (59)
9.3
Exceptional
From 665 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.4

Meal

9.4

Location

9.4

Service and Facilites

9.4

People often mention about The Westin Surabaya
All
Staff Friendliness (54)
Bedroom (49)
Ambiance (48)
Room Space (46)
Hotel Area (46)
Bathroom (45)
Taste (45)
Variety (44)
Accessibility (40)
In-house Restaurant (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Westin Surabaya

Number of reviews per page
20
40
Customer reviews
Rieke I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Amazing hotel! My husband and I are so impressed with the service and the cleanliness of the room. Not to mention this hotel is located in a strategic location.
Find this review helpful?
T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good hotel, good services makes trip more wonderful
Find this review helpful?
N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly & helpful
Translated by Google Icon
See original
Find this review helpful?
v***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Excellent and good service. Staff remember my name.
1 people find it helpful
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice and clean hotel. The staff are friendly, and the hotel is also nice inside a mall.
Translated by Google Icon
See original
Find this review helpful?
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
My family and I were very happy staying here. The service was excellent, very attentive to the guests, the food was delicious, the room was clean, and the view was beautiful ❤️❤️
Translated by Google Icon
See original
Find this review helpful?
r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Was a great experience in Surabaya. Was good food and I love the breakfast, so many choices of food by Chef Bagus.
Find this review helpful?
T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Always wanted to repeat a stay at the Westin, everything was great and there is a mall right next door.
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Find this review helpful?
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Always a destination for staycations and family gatherings, have stayed here several times
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See original
1 people find it helpful
A***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
I recommend this, it's a really good hotel.
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See original
Find this review helpful?
R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Tips for bringing a car, for hotel guests park at B3 (basement), or you can ask for help from the concierge to park your car.
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The hotel staff service is very friendly, the hotel is very clean, especially in the rooms.
Translated by Google Icon
See original
1 people find it helpful
e***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Westin is always the best for me and my children.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Luxurious, comfortable, cool, fragrant
Translated by Google Icon
See original
1 people find it helpful
S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
Love the gym and yoga session on Sunday morning, breakfast food are amazing at Magnolia Restaurant. Best breakfast in Sby 😊
Find this review helpful?
y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
My family and I thoroughly enjoyed our dining experience at The Westin Surabaya. The food was truly delicious, with a varied and high-quality menu. Every dish was fresh and beautifully presented. A special thank you to Chef Bagus, who was so friendly and attentive. He even served us chicken satay, which was so delicious that my son even had three more! 😊 Thank you, The Westin Surabaya and Chef Bagus, we will definitely be back!
Read More
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1 people find it helpful
T***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Everything is great, the environment is nice.
Find this review helpful?
T***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Everyone was very welcoming; this is the second time I've chosen this place.
Find this review helpful?
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
This is my second time staying here. I'll be back soon 😍🥰
Translated by Google Icon
See original
Find this review helpful?
P***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
What a lovely hotel. Will do staying here again for my next trip to Surabaya.
1 people find it helpful
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Westin Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Westin Surabaya

Traveloka (665)
Other sources (59)
9.3
Exceptional
From 665 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.4

Meal

9.4

Location

9.4

Service and Facilites

9.4

People often mention about The Westin Surabaya
All
Staff Friendliness (54)
Bedroom (49)
Ambiance (48)
Room Space (46)
Hotel Area (46)
Bathroom (45)
Taste (45)
Variety (44)
Accessibility (40)
In-house Restaurant (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Westin Surabaya

Number of reviews per page
20
40
Customer reviews
Rieke I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Amazing hotel! My husband and I are so impressed with the service and the cleanliness of the room. Not to mention this hotel is located in a strategic location.
Find this review helpful?
T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good hotel, good services makes trip more wonderful
Find this review helpful?
N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly & helpful
Translated by Google Icon
See original
Find this review helpful?
v***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Excellent and good service. Staff remember my name.
1 people find it helpful
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice and clean hotel. The staff are friendly, and the hotel is also nice inside a mall.
Translated by Google Icon
See original
Find this review helpful?
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
My family and I were very happy staying here. The service was excellent, very attentive to the guests, the food was delicious, the room was clean, and the view was beautiful ❤️❤️
Translated by Google Icon
See original
Find this review helpful?
r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Was a great experience in Surabaya. Was good food and I love the breakfast, so many choices of food by Chef Bagus.
Find this review helpful?
T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Always wanted to repeat a stay at the Westin, everything was great and there is a mall right next door.
Translated by Google Icon
See original
Find this review helpful?
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Always a destination for staycations and family gatherings, have stayed here several times
Translated by Google Icon
See original
1 people find it helpful
A***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
I recommend this, it's a really good hotel.
Translated by Google Icon
See original
Find this review helpful?
R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Tips for bringing a car, for hotel guests park at B3 (basement), or you can ask for help from the concierge to park your car.
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The hotel staff service is very friendly, the hotel is very clean, especially in the rooms.
Translated by Google Icon
See original
1 people find it helpful
e***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Westin is always the best for me and my children.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Luxurious, comfortable, cool, fragrant
Translated by Google Icon
See original
1 people find it helpful
S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
Love the gym and yoga session on Sunday morning, breakfast food are amazing at Magnolia Restaurant. Best breakfast in Sby 😊
Find this review helpful?
y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
My family and I thoroughly enjoyed our dining experience at The Westin Surabaya. The food was truly delicious, with a varied and high-quality menu. Every dish was fresh and beautifully presented. A special thank you to Chef Bagus, who was so friendly and attentive. He even served us chicken satay, which was so delicious that my son even had three more! 😊 Thank you, The Westin Surabaya and Chef Bagus, we will definitely be back!
Read More
Translated by Google Icon
See original
1 people find it helpful
T***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Everything is great, the environment is nice.
Find this review helpful?
T***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Everyone was very welcoming; this is the second time I've chosen this place.
Find this review helpful?
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
This is my second time staying here. I'll be back soon 😍🥰
Translated by Google Icon
See original
Find this review helpful?
P***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
What a lovely hotel. Will do staying here again for my next trip to Surabaya.
1 people find it helpful
Number of reviews per page
20
40