Hilton Molino Stucky Venice

This is my second time staying at the Hilton, and unfortunately, the experience was far from what I expected especially from such a reputable brand. I understand it’s peak summer season, but that shouldn’t justify poor guest service or lack of attention to detail. The pool was closed again, which was a major disappointment considering it was one of the main reasons my friends and I chose Hilton. When I asked for even a one-hour late checkout, the front desk staff refused without consideration. I also accidentally left my medication in the room’s fridge, and they claimed they couldn’t find it raising serious concerns about how guest belongings are handled. Our “canal view” room, which is supposed to be one of the nicer modern options, had a clogged shower and dusty floors. For the price and the brand name, this was a very underwhelming and frustrating stay. I’m genuinely disappointed and will think twice before booking with Hilton again.

a great location with interesting history

Outstanding hotel,we loved the uniqueness and location away from the crowds of venice

Very clean and friendly staff

Poor service. Went on vacation and there’s no ac during summer time. Hotel is far from everything so it’s inconvenient if you want to stay in centre of Venice. They offer a shuttle service at a fee but it’s on a schedule and you have to wait a while.

Great hotel, good restaurants!

It was a lovely hotel a little difficult to get to from the train

Great location

I stayed in a suite and though it was large, it was very stark. There was only one picture in both rooms. I thought it used to have more decoration. The executive lounge is in a weird area, and during peak times you cannot find a place to sit, it’s too small. I did like the boat shuttle to get to San Marco, it was very convenient. Lots of choice for breakfast so that was ok.

Service wasn’t grear

Highly overpriced for what you get. No complimentary water provided in the room and upon asking we were told that they only provide one complimentary water bottle on the first day and we didnt even receive that. For this price and 5 star hotel, you would expect that atleast a small water bottle will be given complimentary in the room specially when the hotel location is away from main town centre area and we couldn't find any supermarket nearby either to purchase bottled water.

Property was ok. Wish they had Netflix in the room.

Memorable stay!

Great hotel to stay in , they have a water shuttle that runs often so you can visit the other side. The breakfast and happy hour are a nice addition. There are some great places to eat nearby as well. Rooftop bar is nice but the pours are really weak and the price point high compared to other nearby places.

The service was amazing. The accommodations exceeded all expectations! Beautiful, romantic, perfect!

Great place to stay for 4 nights at the Hotel, food, staff and location were great!

Lovely hotel - great service - very clean Exec rooms have a lovely view of the canal

beautiful hotel. staff helpful warm and sincere. water taxiing is ridiculous the hotels shuttle water taxi is very limited. Food at night is very bland and unorigina

Easy to reach San Marco from hotel even though it is on Giudecca. A good option for those wanting a quiet hotel convenient to the sights of Venice.

Beautiful and a great staff