Hotel Catania Town

Very helpful

I purposely booked a hotel rather than another rental for this first night as I wanted a front desk on staff. There was No One there upon arrival. We had to call someone via what's ap. Luckily my phone worked internationally or we would have been unable to get in. Once in, we were asked when we wanted breakfast, so we set it up for 8am. Again the next morning, no one was present at the front desk. in fact no one was there our entire stay. We ended up leaving the keys in the room. Also the air conditioner in the room was basically non functional. We had it set to 16 degrees and it felt like 24 the entire time. We were able to open the windows in the middle of the night but in the early morning hours they began setting up the market on the street below, so due to noise we had to close those again. Overall pick somewhere else. This is not a true hotel at all.

The property was dirty with rusted shower head, broken lights, dirty shower tray, cigarettes in the toilet, marks on wall, open roof hatch, broken door and marked bedding. The room smelt strongly of smoke and the windows were dirty. We did not stay and had to find alternative accommodation. The bed could not be used as it was so dirty and the shower unsafe. I have stayed in basic hotels before but this was dirty, smelly and unsafe.

Good location and right next to metro station. Food and other shopping all nearby

They told us that checkin is available since 9pm however there was nobody in 8pm. I had to call staff and thankfully she explained to me how to make self checkin. That was not a good start however the next day they kindly offered a free breakfast. Bed was not comfortable however, all other stuff was nice. lady in the reception was so kind , and helpful.

Fantastic location. Everywhere nearby. We were in December, so the radiators were a big plus, which were only on the first day, but there was also air conditioning that could be heated at night. Towels not changed even once for a 3 night stay. The room was only cleaned once (after the second night). The big downside was the terrible stench upon entering the hotel. The smell was no longer felt in the room.

It was nice and clean

A group of us came over to Catania to take part in Etna parkrun. We chose this hotel due to it being close to Catania centre and the value plus the fact we could book all the rooms so it was just us. The hotel staff were very friendly and helped us with anything we needed. The only downside we had was the market was right outside the hotel so every 5am some of our party were woken by the noise of them setting up.

Check in was easy and staff were friendly and helpful. Overall the room was spacious and comfortable, the shower area has a lot of mold. Shower Screen was not very effective and could do with replacement. Wifi worked well. Breakfast was average typicla of Italian Hotels. Location was very good with easy access to the city area and restaurants. Hotel is dated and tired needs a refurb. However overall we were happy with our stay. If arriving by car be aware that the streets around the hotel are taken up by daily markets from 5am to 2pm.

Good hotel with friendly staff. Nice to have a little breakfast in the morning too. Large room with big windows, a plus! Clean and big washroom.

This hotel is in a good location close to the town center, and offers good value. The staff were also helpful.

Everybody should know that this hotel is in the middle of a big daily market that lasts from 5am to 2pm. It is impossible to get there by car in those hours. It is difficult to read the street names because the stands cover them. A nightmare. The surrounding area is a representation of all third worlds. And to consider that Catania in that area is highly congested even without the market. Save yourself unnecessary aggravations. Stay out of Catania and go into the city on a public bus.

I'm quite satisfied with my stay in this hotel, even though I have some critics too, but they are more about the neighborhood than about the hotel. The hotel is not big (actually occupies the second floor in a building). The first thing you need to know is that you shouldn't look for a big sign, but for a small plate by the door. The second warning is about the reception working hours, which are only 6-21. So for late arrivals or extremely early check-outs you might have some problems. Apart from that, everything in the rooms looks and feels good, breakfast is nice for Italy and a 3-star property, and the service is the best of all - including the English everybody there speaks. The good things... Free breakfast, free and fast wifi, very convenient location, just meters from one of the stops of the airport bus (named Alibus). Walking distance to the historic center (less than 1 km, via one of the main shopping streets in Catania). The not so good... At first the area doesn't look very well - not too clean, with a lot of street vendors around, mostly African migrants, but actually they proved to present no security risk whatsoever - and there is enough police everywhere. Also the distance to the extraurban bus and train stations is 1.2 km and one day there will be metro to there, but it's not working yet - and because Google knows nothing about the local transport options, you'll most probably have to walk.

We really enjoyed our stay, and were VERY pleased with the level of service from the reception staff!!

location could not be better--for train,bus,old town sites,and resturants!----room ,clean but no clock or coffee maker--bathroom,very good!---tv,no English at all----breakfast,ok!--staff,good!--7 rooms,felt very safe!

Nice hotel, perfect for visiting Catania and being in the heart of the attractions. Not very close to the beaches but still centrally located. Rooms were nice and clean, decent size. Could have used some better pillows or more pillows....front desk was closed by the time I realized this fact, so perhaps if I would have asked they would have supplied more. The staff I had exposure to was very helpful,checking in was smooth. He was able to help me with arranging a taxi to airport at 4:30am. Fixed rate was 30 euro. Seemed steep but not a lot of options at that time of the day. Took us about 12-15 mins to get to airport - obviously no traffic at that time.

I went for a short break with my family, perfect locations, every shop is walking distance. The charming market is under the hotel so you won't have any problem finding it. The Hotel staff is very help full and the rooms are spacious and tidy. We had no noise issues although it is in the very centre of Catania. Thank you Santo for our stay, see you soon.

Overnight stay, staff very friendly and helpful. The neighbourhood isn't the nicest but central

Advertised city view was not observable from our room. Disappointing. Downside: noisy setting up of market stalls in street below our room from 05.00 ensured that we did not sleep in! Good staff with good english. Taxi fare from train station is approx €8. If ordering a taxi through hotel insist on taxi with meter rather than a courtesy car @ €25!!

This hotel takes up the second floor of a buisiness building near the market. From my window menacing men waved and invited me down if I didn't keep my window closed. I tried to watch the Euro Cup game on my TV, but it did not even turn on. They moved me and all of the things I had unpacked to a different room, this one had a TV that lost its signal every 15 seconds. There was a mini refiridgerator which also did not work. They took great pains to type up and put in plastic a list of emergency numbers next to the phone along with how to make a call, but the phone line was dead. I asked the man and young woman who hang out in the lobby watching TV and eating pizza if I could get a refund for the second day so that I could check into a real hotel since none of the amenities listed on the website were available and was told "no refunds" by the young woman . I had hot water on the first morning for a shower, but the water was cold for the next 30 hours, even if you let it run for 5 or 10 minutes, no hot water. Giorgia, who is at the desk in the morning, is the only employee who should not be fired. She is very polite and helpful.