Mercure Parma Centro Stendhal

Great location and staff - TERRIBLY NOISY!!! Situated on a plaza across from Palazzo Pilotta, we were kept up way past midnight by screaming people, barking dogs, revving motorcycles and other street sounds. Then there was the smoke from people smoking below our windows that kept floating into our room. There was no AC, so given the stuffiness of the room,we wanted air. Not an option to open windows. The image on the website of the balcony with chairs is actually a lie. There is no outdoor seating. That terrace in the image pertain to the condo in the hotel, not to the hotel rooms. All the faux decor and the efforts to reawaken the 18th century, get lost in the noise that left us sleep deprived and exhausted. By the way, there is NO PLACE to hang towels the reuse of which is to save the planet.

We had a lovely stay in Parma, the location was brilliant just at the start of the tourist area.

Very comfortable rooms and extremely helpful staff.

The staff was particularly friendly and accommodating.

Such a wonderful walkable location. Nice big delux room. Comfortable bed. Good breakfast.

Great location but…..a) dated: the carpet in our room was smelly B) there was mold in the shower area C) there was no air conditioning, our room was stuffy D) you could hear absolutely everything going on outside. Way too much noise impeded us to sleep. The windows are not sound proof E) of all 4 hotels we stayed at during our family holiday, this was the only one that didn’t send you a greeting/ welcome email ahead of time or ask if anything was needed to make our stay enjoyable F) express breakfast is pricey for a machine coffee and a croissant $6 euro per person. We walked 1 minute to a nearby coffee and for 3 cappuccinos and 3 pastries we paid $10 euro G) no bottled water in your room or little chocolate H) very dated hotel, blow dryer was one of those old style white ones attached to the wall I) the bathroom towels were soft J) the hand towels were not really towels though But location was centric

Room was large. Breakfast was very good. Great location.

Very much enjoyed our stay at this convenient hotel. Staff are vey nice, easy walking to shopping, restaurants and the beach.

Loved it

Location

Staff were excellent and room clean

Very well located.

Very nice hotel, great location, clean and very helpful staff. Only drawback, not enough parking places. I had to go elsewhere, still close.

Bathroom and shower were not fully clean (covered in previous guest’s hair) and carpet needed a very good Hoover

A little ways from the city center.

Multiple rooms have poor air conditioning. I tried 5in in one night - all with problems. The best of the rooms had very noisy air conditioning so I had to turn it off and on so I had no sleep. As compensation I was offered free mini bar drinks - that was insulting and I declined. Overall it’s not in a great condition. They had some inappropriate pictures on the wall. Nude children pictures should be removed. Breakfast was passable.

Very nice!

Very modern update of timeless elegance

First, the staff was FABULOUS, especially Daniella and Finica (sp?), both went out of their way to provide me with the comforts they could. They were wonderful! However, I was informed after I’d checked in that the City of Parma doesn’t allow hotels to turn on AC until a specific date. My reservation clearly stated that my room had individually controlled AC and heat. It was miserably hot without AC, even with the windows open. My room was also next to a busy street, so it was quite loud at night with the windows open. Advertising AC, and then not providing it is a HUGE breach of ethics, in my opinion. The hotel’s website also said they have a bar. I was advised that it was closed during COVID and never reopened. Really? The website hadn’t been updated in 4 years to reflect the change?!

The location of the hotel is excellent. It’s about 5 minutes from the train station and a few minutes from attractions. My room was very comfortable and was spotlessly clean. I would have preferred lighter bed linen, than a quilt, but that is a personal presence. I also would have appreciated a complementary bottle of water given the cost of the hotel. I was disappointed that the bar was not opened as it was advertised as having one. Maybe it is open during the Summer. As a solo traveller, I like the option of having a quite drink at nighttime at a hotel. However, this is a beautiful hotel, I enjoyed my stay and I will consider staying here again when I next visit Parma.