Novotel Milano Malpensa Airport

Hotel did its job for the 1 night stay after a late flight arrival. Clean bathroom, easy shuttle service, 5 mins away from the airport just make sure you let them know when your flight is and when you plan on leaving so they can organise themselves.

Lovely staff and service

Hotel is barely new. Friendly employees

This hotel is very nice and very well located near the Milan airport There is a shuttle transfer available which makes the trip to the airport for our long haul flight to Australia much less stressful than coming on the train from Milan with lots of luggage

Avoid this hotel at all costs. The air conditioning barely cools, the rooms are tiny, and the Wi-Fi doesn’t work with the TV—so forget about relaxing. Everywhere you look, there’s damage: walls, doors, fixtures. The pool? Closed for construction without warning, and the front desk staff actually argued with a guest about it. Construction noise starts early, so don’t expect to sleep in. I found a roach in the elevator, which says everything about the upkeep. This place is close to the airport, but that’s the only positive—it’s a worn-out 2-star pretending to be a 4-star, and it’s over 50 minutes from anything worth visiting in Milan. Parking is a mess: not enough spaces and a garage that doesn’t even work for everyone. The beds are like concrete slabs, the pool is dangerously deep for kids, and families should stay far away. This isn’t a vacation spot—it’s a last-resort layover, and even then, I’d think twice.

Very close to Malpensa airport. Has air conditioning, free parking and a pool. Buffet breakfast is fairly good.

Good hotel for a short stay (1–2 days). Conveniently located near the airport, clean, with enough space, professional staff, a very good parking area, and a rich breakfast with great variety and quality.

Clean and comfortable place. Nice and kind staff. Shuttle was very convenient.

Close to the airport

Very convenient location, great amenities and friendly staff.

We had a very good time. The staff was good and the food and the service was excellent. The room was clean. The shuttle to the airport was on time

The rooms are tiny ( even the bigger) The furniture is very old. The breakfast is limited. But the restaurant for lunch and dinner is great. It is close to the airport.

Clean, practical and efficient. Only thing, more AC needed.

Property is good , well maintained but extras are terrible. Check in time is 2 PM, we came on 5 PM , Had to pay 40 Euros ! For late check In ! Rest things are fine.

I stayed at Novotel Milan Malpensa and honestly, it was a pretty awful experience. The reception staff at check-in was unbelievably rude—condescending and dismissive. I reported that the AC wasn’t working in my room, and after waiting over two hours with no action, I went back down to ask for a room change. The guy lied straight to my face saying the hotel was “fully booked” and that I had no choice but to stay in that hot room. Only after arguing and stating I had asthma, did he magically find me another room. Totally unacceptable attitude and zero empathy. The rooms themselves? Old, tired, and far from truly clean—definitely didn’t feel like a 4-star hotel. The whole place felt more like a 2-star operation with a fancy name slapped on. The only saving grace was the restaurant: the staff were kind, professional, and genuinely helpful. The food was great and breakfast was also solid. If it wasn’t for them, this would’ve been a 1-star review. Bottom line: I wouldn’t recommend staying here. If you’re expecting a proper Novotel-standard experience, prepare to be disappointed.

Great hotel to stay at near Malpensa Airport. We decided to stay there on our last night in Italy to be close to the airport since Milan Centrale is an hour away and we had a morning flight. This hotel was perfect, had shuttle service ( for a fee to airport ) and it’s 5 min away . Highly recommend

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Once again, the staff were terrific. Friendly accommodating and helpful. It’s nice to find a hotel with a staff or five star.

Close to airport

Service at check-in was indifferent, restaurant delivered raw hamburger (priced at EUR 25), and caprese salad instead of Caesar salad as ordered. Room on first stay was in order and serviceable, room on second stay was not clean and AC did not work. Only stayed here a second time because close to airport.