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Mandarin Oriental, Macau
Hotels
9.4
/10
Exceptional
327 reviews
What Guests Say About Their Stay
Ho Chee
10.0
/ 10
Title: Exceptional Service from Shea – A Truly Memorable Stay
I had the pleasure of staying at Mandarin Oriental (Macau) recently, and I want to highlight the exceptional service I received from one of the staff members, Shea. During my stay, I encountered an issue with my ferry booking through an app, and I wasn't able to receive a confirmation email. I was quite stressed, but Shea immediately stepped in to help.
Not only did she assist with sorting out my booking, but she also went above and beyond by accompanying me to the harbour. There, she spoke with the receptionist when they were unwilling to issue a physical ticket, as I couldn’t access my boarding pass. Shea’s dedication and kindness were truly remarkable, and she ensured I could travel without further stress.
Thanks to her efforts, my experience in Macau was made so much easier and more enjoyable. I highly recommend staying at Mandarin Oriental (Macau)—the hospitality here is top-notch, and the staff is incredibly caring. If I ever return to Macau, I will definitely stay at this hotel again.
Thank you, Shea, and the entire team at [Hotel Name], for such a wonderful experience!
Chee Kong
10.0
/ 10
very personalized service
Including red wine in the room
Different channels
AirPlay on TV
Sea View overlooking the Macau Tower
And Fireworks
The Best Hotel in Macau!
Ye
10.0
/ 10
MO Macau is our go-to hotel and we stay there every year. It’s quiet, intimate, and relaxing. It feels distinctively different from any other hotel in Macau. Staff is very friendly and considerate. They even know your name, which shows the depth of their hospitality. We highly recommend the place.
In the Area
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Avenida Dr Sun Yat Sen, NAPE, Sé, Macau City Center, Macau
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Elevator
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Available Room Types in Mandarin Oriental, Macau
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Avenida Dr Sun Yat Sen, NAPE, Sé, Macau City Center, Macau
Discover More About Mandarin Oriental, Macau
Location
Staying at Mandarin Oriental, Macau is a good choice when you are visiting Sé.
About Mandarin Oriental, Macau
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Mandarin Oriental, Macau exclusively for you.
Mandarin Oriental, Macau is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Mandarin Oriental, Macau.
All facilities in Mandarin Oriental, Macau
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Shops
- Outdoor pool
- Spa
- Health club
- Sauna
- Steam room
- Pool sun loungers
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Business Facilities
- Meeting rooms
- Business center
- Conference rooms
General
- Smoking area
- Banquet
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Mandarin Oriental, Macau
Important Note
- Fee for buffet breakfast: approximately MOP 298 for adults and MOP 149 for children
- Airport shuttle fee: MOP 350 per vehicle (maximum occupancy 6)
- Rollaway bed fee: MOP 690.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property uses a grey water recycling system
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
The following facilities or services will be unavailable from March 17 2025 to March 30 2025 (dates subject to change):
- Swimming pool
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Mandarin Oriental, Macau | 213 |
Number of floors in Mandarin Oriental, Macau | 23 |
Another facilities in Mandarin Oriental, Macau | Laundry service, Tours, Multilingual staff, Express check-in, Wedding service |
Frequently asked question in Mandarin Oriental, Macau
What are available facilities at Mandarin Oriental, Macau?
There are top facilites at Mandarin Oriental, Macau such as Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental, Macau?
The standard check-in time at Mandarin Oriental, Macau is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental, Macau provide breakfast?
Yes, Mandarin Oriental, Macau provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Mandarin Oriental, Macau
Traveloka (2)
Other sources (327)
9.4
Exceptional
From 327 reviews
Cleanliness
9.6
Room Comfort
9.6
Location
8.6
Service and Facilites
9.4
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Traveler Reviews Mandarin Oriental, Macau
Number of reviews per page
20
40
Top reviews
Ho Chee
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Title: Exceptional Service from Shea – A Truly Memorable Stay
I had the pleasure of staying at Mandarin Oriental (Macau) recently, and I want to highlight the exceptional service I received from one of the staff members, Shea. During my stay, I encountered an issue with my ferry booking through an app, and I wasn't able to receive a confirmation email. I was quite stressed, but Shea immediately stepped in to help.
Not only did she assist with sorting out my booking, but she also went above and beyond by accompanying me to the harbour. There, she spoke with the receptionist when they were unwilling to issue a physical ticket, as I couldn’t access my boarding pass. Shea’s dedication and kindness were truly remarkable, and she ensured I could travel without further stress.
Thanks to her efforts, my experience in Macau was made so much easier and more enjoyable. I highly recommend staying at Mandarin Oriental (Macau)—the hospitality here is top-notch, and the staff is incredibly caring. If I ever return to Macau, I will definitely stay at this hotel again.
Thank you, Shea, and the entire team at [Hotel Name], for such a wonderful experience!
Read More
Chee Kong
Business
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
very personalized service
Including red wine in the room
Different channels
AirPlay on TV
Sea View overlooking the Macau Tower
And Fireworks
The Best Hotel in Macau!
Tsz Kwan Phoebe
Leisure with Friends
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Delayed checkin
weak air condition upon arrival
Polite staffs
great view
Wing John
Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
.
Ye
Leisure Family
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
MO Macau is our go-to hotel and we stay there every year. It’s quiet, intimate, and relaxing. It feels distinctively different from any other hotel in Macau. Staff is very friendly and considerate. They even know your name, which shows the depth of their hospitality. We highly recommend the place.
SAM
Leisure with Partner
10.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
True 5 star hotel and easily the best hotel I’ve stayed at in the world. (I’ve stayed at a lot of 5 star places).
The rooms are exceptional and spacious.
Very close to the MGM and the bar is great for a late evening night cap.
Highly recommend.
Hok Yin
Leisure with Partner
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Everything is good. The wooden fixtures look a bit old. Consider more sports channels, say premier leagues football on the weekends.
miguel
10.0
/10
Reviewed 76 week(s) ago
Expedia Group verified review
Nice and quite
Patrick
Leisure Family
10.0
/10
Reviewed 89 week(s) ago
Expedia Group verified review
Room was spacious and staff was very responsive
Angie
Leisure with Friends
10.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
I like the hotel very much. The staff are really nice and helpful. The most impressive is that it's an environmental friendly hotel. They try to consume less plastics, eg. the bamboo-made tooth brush and paper-form tooth paste. it's a fantastic hotel. I definitely will visit again.
Jebin
Leisure Family
10.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
My stay here was great. Very happy.
Kathleen
Leisure Family
10.0
/10
Reviewed 99 week(s) ago
Expedia Group verified review
We loved the Mandarin Oriental! The property is a quiet oasis with easy access to neighboring casino resorts and upscale shopping. We didn't want to stay among crowds or chaos - the Mandarin was perfect. We ventured out but knew we could return to a calm and relaxing atmosphere. The hotel staff is wonderful - service is top notch. Additionally, the location is an easy walk to the Ruins of St Paul and the interesting neighborhood around that area.
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Caroline
10.0
/10
Reviewed 99 week(s) ago
Expedia Group verified review
Everything was perfectly fine except for hiring insurance that I didn't want and it said $25 and you charged me $85 even though I sent an email to cancel I see a wrong charge from the buyer like theft
Ka Ian
Friends and Family
10.0
/10
Reviewed 205 week(s) ago
Hotels.com verified review
Excellent service from front desk, housekeeping, pool and even technician. The rooms are clean and comfy. Will definitely stay here again.
John
Leisure with Partner
8.0
/10
Reviewed 276 week(s) ago
Expedia Group verified review
The service and attitude of MO Macau staff is outstanding. They made the 2 nights 48 hour stay a beautiful experience which was a romantic getaway. Everything works. The hotel is situated near the old part of Macau so convenient for site seeing. Only downside is the bus depot parking lot near the property which effects the view when looking down but at night the views are quite nice. For Macau, this is a very good hotel with excellent service and not a gaming hotel
Read More
Verified traveler
Business
10.0
/10
Reviewed 292 week(s) ago
Hotels.com verified review
Amazing hotel with FANTASTIC service.
Verified traveler
Business
10.0
/10
Reviewed 298 week(s) ago
Hotels.com verified review
Well located and excellent service by staff
Ben
Business Family
10.0
/10
Reviewed 305 week(s) ago
Expedia Group verified review
Quite and relatively small hotel in Macau, good size of room
Henry
10.0
/10
Reviewed 311 week(s) ago
Hotels.com verified review
Hands down best service! Nero @ the front desk!
Verified traveler
Leisure Family
10.0
/10
Reviewed 324 week(s) ago
Expedia Group verified review
good acation and location and lacation for tourists
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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