USD | EN
Deals
Partnership
Support
Bookings
Log In
Register
Hotels
Flights
Airport Transfer
Car Rental
Things to Do
More

Hyatt Regency Kuantan Resort

Resorts
Finding rooms for you...
8.6
/10
Very Good
929 reviews

What Guests Say About Their Stay

I***n

10.0
/ 10
Stayed at Hyatt Regency Kuantan and had a pleasant experience. The room was clean and comfortable. Rizal was very friendly and helpful, and kindly allowed early check-in at around 3pm and late checkout at 1pm, which was very generous. The hotel explanation was clear, and the accessibility around the hotel was good. Overall, smooth process and great service.

Muhammad Syafiq Bin Ramli

8.7
/ 10
The best thing about the resort would be the staff. From the front desk to the ones manning the restaurants, they did a very good job. Very quick check in, prompt services with the food, nothing much to complain about the services from the staff.

Hermawan N.

8.5
/ 10
Nice place for family vacation during pandemic. Kids can play in beach in front of the hotel if the pool is crowded. Fast food restaurants just a walking distance is another plus.

I q a. S. y. e. d. A. h. m. a. d.

9.7
/ 10
Such a great resort for weekend stay! The location is great! The room is nice & spacious.

Muhammad Imran Bin

10.0
/ 10
Pristine, powdery white sand just steps from our room. The resort provided plenty of comfortable loungers and umbrellas, so we never had to fight for a spot. Our recent stay here was nothing short of spectacular. From the moment we stepped here, we were met with warm smiles and impeccable service that set the tone for the entire vacation.
In the Area
See Map
Telok Chempedak, Kuantan City, Kuantan, Pahang, Malaysia, 25050

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Hyatt Regency Kuantan Resort is a good choice when you are visiting Teluk Cempedak. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more

Hyatt Regency Kuantan Resort Address: Map & Location

Telok Chempedak, Kuantan City, Kuantan, Pahang, Malaysia, 25050
Discover More Places
Lobby Hyatt Regency Kuantan Resort
Exterior 2 Hyatt Regency Kuantan Resort

Discover More About Hyatt Regency Kuantan Resort

Hyatt Regency Kuantan Resort Rates per Night

Wondering about the latest hotel rates? Finding the best hotel prices for your stay at the Hyatt Regency Kuantan Resort is easy. You'll find a range of options to suit your budget. Hyatt Regency Kuantan Resort room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Hyatt Regency Kuantan Resort hotel rates? Traveloka is your go-to source for the most up-to-date deals and promotions.

Hyatt Regency Kuantan Resort Location & Address

Need to know where to find the Hyatt Regency Kuantan Resort? The hotel address is key to planning your trip. Hyatt Regency Kuantan Resort is located at Telok Chempedak, Bandar Kuantan, Kuantan, Pahang, Malaysia, 25050. It's situated in the Teluk Cempedak area of Kuantan, known for its beautiful beach and relaxed atmosphere. The hotel is approximately 5 km from the city center.

How to go to Hyatt Regency Kuantan Resort from Airport

Getting to the Hyatt Regency Kuantan Resort from Sultan Ahmad Shah Airport (KUA) is straightforward. Several convenient options are available for your hotel transfer. Here's how you can get there:

  • Taxi (most direct): Taxis are readily available at the airport. The ride to the hotel takes approximately 30-40 minutes, depending on traffic.
  • Ride Hailing (most convenient): Services like Grab are available at the airport. This is a convenient and often cost-effective option.
  • Hotel Shuttle (most comfortable): Check with the hotel directly to see if they offer an airport shuttle service. This can be a hassle-free way to arrive.

Tips: For the most convenient route, consider booking a ride-hailing service or taxi directly from the airport. This will take you straight to the hotel without any transfers.

Hyatt Regency Kuantan Resort Reviews & Summary

Want to know what other guests think about the Hyatt Regency Kuantan Resort? Hotel reviews offer valuable insights into the guest experience. The Hyatt Regency Kuantan Resort consistently receives positive feedback for its excellent service, stunning beachfront location, and family-friendly amenities.

Guests rave about the spacious rooms, the variety of dining options, and the beautiful swimming pools. A standout feature is the direct access to Teluk Cempedak beach. This makes it easy to enjoy the sun, sand, and sea. "Absolutely loved our stay! The staff was incredibly friendly, and the views were breathtaking. Highly recommend!"

Hyatt Regency Kuantan Resort Room Types Available

Choosing the right room is essential for a comfortable stay. The Hyatt Regency Kuantan Resort offers a variety of hotel room type categories to suit different needs. Here's a look at the different hotel room types available:

  • Standard Room: Offers comfortable accommodations with views of the city or the resort.
  • Deluxe Room: Features more space and often includes a balcony with sea views.
  • Family Suite: Designed for families, with separate living areas and multiple beds.
  • Regency Suite: Provides a luxurious experience with a separate living room, bedroom, and enhanced amenities.
  • All rooms are non-smoking.
  • Pet-friendly rooms are not available.

Hotel Facilities in Hyatt Regency Kuantan Resort

The Hyatt Regency Kuantan Resort offers a wide range of hotel amenities to ensure a memorable stay. From relaxation to recreation, there's something for everyone. Here's a list of the hotel facilities:

  • Swimming Pools: Multiple pools, including a kids' pool, are available.
  • Fitness Center: Open 24 hours, free of charge.
  • Spa: Offers a variety of treatments and massages.
  • Kids' Club: Supervised activities for children.
  • Restaurants and Bars: Several dining options are available.

Hotel Buffet or Restaurant/Cafe in Hyatt Regency Kuantan Resort

Dining at the Hyatt Regency Kuantan Resort is a culinary delight. The hotel features several restaurants and cafes, offering a variety of cuisines. Here's a look at the hotel buffet and dining options:

  • The Dining Room: Offers a buffet with international and local dishes. Price per person: $30. Open for breakfast, lunch, and dinner.
  • Italian Restaurant: Serves authentic Italian cuisine.
  • The Lobby Lounge: Offers light meals, snacks, and drinks.
  • Pool Bar: Serves refreshing drinks and snacks by the pool.

The Dining Room is known for its extensive buffet, featuring fresh seafood and local specialties.

Hyatt Regency Kuantan Resort Airport pickups and How to Book

Need a smooth transfer from the airport? The Hyatt Regency Kuantan Resort offers airport pick-up services to make your arrival hassle-free. Here's how to book:

  • Contact the hotel directly: You can arrange airport pick-up by contacting the hotel's front desk or concierge.
  • Advance notice: It's recommended to book your airport transfer at least 24 hours in advance.

Nearby MRT Station & Bus Stops

While Kuantan doesn't have an MRT system, getting around is still easy. Here's information on nearby bus stops:

  • Bus Stop: The nearest bus stop is located a short walk from the hotel.
  • Bus Services: Local buses provide access to various parts of Kuantan.
  • Payment: You can pay for bus fares in cash.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near the Hyatt Regency Kuantan Resort? There are plenty of nearby activities and places to visit for families. Here are some kid-friendly attractions:

  • Teluk Cempedak Beach: Right at your doorstep, perfect for swimming and playing. Free.
  • Kuantan River Cruise: Enjoy a scenic boat ride along the Kuantan River. Price: $15 per person.
  • Sultan Abu Bakar Museum: Learn about the history and culture of Pahang. Price: $2 per person.
  • Pahang Art Museum: Explore local art and culture. Price: $3 per person.
  • Mini Zoo Kuantan: A small zoo with various animals. Price: $5 per person.

Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions.

Where to eat near Hyatt Regency Kuantan Resort (Kuantan)

Exploring the local food scene is a must when you're in Kuantan. Here are some nearby dining options:

  • Restoran Ana Ikan Bakar Petai: Famous for its grilled fish and petai.
  • Hai Peng Kopitiam: A local favorite for breakfast and coffee.
  • Alor Akar Restaurant: Offers a variety of seafood dishes.

Local Street Food:

  • Nasi Lemak: A classic Malaysian dish with coconut rice, anchovies, peanuts, and egg.
  • Laksa: A spicy noodle soup with fish or shrimp.
  • Satay: Grilled skewers of marinated meat, served with peanut sauce.
  • Roti Canai: A flaky flatbread served with curry.
  • Cendol: A sweet dessert with shaved ice, coconut milk, and palm sugar.

Shopping places near Hyatt Regency Kuantan Resort (Kuantan)

Need to do some shopping during your stay? Here are some shopping places near the Hyatt Regency Kuantan Resort:

  • East Coast Mall: A large shopping mall with various retail stores and restaurants.
  • Kuantan City Mall: Another popular shopping destination with a wide range of shops.
  • Pasar Besar Kuantan: A local market where you can find fresh produce and local products.

Other Places to Stay Near Hyatt Regency Kuantan Resort

Looking for alternative accommodations near the Hyatt Regency Kuantan Resort? Here are some options:

Luxury/5–6 Star Hotels Nearby:

  • Swiss-Belhotel Kuantan
  • The Zenith Hotel Kuantan
  • Park Royal Kuantan

For 5-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on luxury hotels.

Four-Star Hotels Nearby:

  • Vistana Kuantan City Centre
  • Mega View Hotel
  • Cititel Kuantan

For 4-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on four-star hotels.

Three-Star Hotels Nearby:

  • Swiss Garden Beach Resort Kuantan
  • Shahzan Inn Kuantan
  • Hotel Sentral Kuantan

For 3-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on three-star hotels.

Hotel Availability & Reservations

Ready to book your stay at the Hyatt Regency Kuantan Resort? Check hotel availability and make your reservations easily. Traveloka offers a seamless booking experience, ensuring you get the best deals and a hassle-free process.

Book your stay through Traveloka today and enjoy a memorable vacation!

All facilities in Hyatt Regency Kuantan Resort

Entertainment Facility Hyatt Regency Kuantan Resort
Entertainment Facility
Functional Hall Hyatt Regency Kuantan Resort
Functional Hall
Common Space Hyatt Regency Kuantan Resort
Common Space
Lobby Hyatt Regency Kuantan Resort
Lobby
Exterior Hyatt Regency Kuantan Resort
Exterior

Things to Do

  • Outdoor pool
  • Health club
  • Picnic area
  • Garden
  • Beach towel
  • Fitness center
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Smoking area
  • Banquet
  • Ballroom
  • Reception hall

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Golf
  • Game room
  • Tennis court

Food and Drinks

  • Poolside bar
  • Breakfast
  • Nightclub

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Family-friendly Facilities

  • Children games
  • Children pool

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Meeting rooms
  • Business center

Transportation

  • Limo or town car service

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hyatt Regency Kuantan Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
16:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Long-term renters welcome
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
, This property doesn't offer after-hours check-in. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
Read All

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hyatt Regency Kuantan Resort
301
Number of floors in Hyatt Regency Kuantan Resort
6
Another facilities in Hyatt Regency Kuantan Resort
Outdoor pool, Health club, Picnic area, Garden, Beach towel

Frequently asked question in Hyatt Regency Kuantan Resort

What are available facilities at Hyatt Regency Kuantan Resort?
There are top facilites at Hyatt Regency Kuantan Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Hyatt Regency Kuantan Resort?
Check-in time at Hyatt Regency Kuantan Resort is staring from 16:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hyatt Regency Kuantan Resort provide breakfast?
Yes, Hyatt Regency Kuantan Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hyatt Regency Kuantan Resort?
Hyatt Regency Kuantan Resort is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hyatt Regency Kuantan Resort have?
Hyatt Regency Kuantan Resort has 6 floors.
See All

More Reviews from Other Guests in Hyatt Regency Kuantan Resort

Overall Ratings & Reviews Hyatt Regency Kuantan Resort

Traveloka (213)
Other sources (716)
8.6
Very Good
From 716 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Kuantan Resort

Number of reviews per page
20
40
Top reviews
Muhammad Imran Bin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Pristine, powdery white sand just steps from our room. The resort provided plenty of comfortable loungers and umbrellas, so we never had to fight for a spot. Our recent stay here was nothing short of spectacular. From the moment we stepped here, we were met with warm smiles and impeccable service that set the tone for the entire vacation.
Read More
Frank
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The property is very nice and we enjoyed it. However, the parking situation was not pleasant. We were instructed to use the Touch N Go card. We made a mistake of scanning the card after we exited the parking lot not before we exited the parking lot. We didn't realized we made the error on the day we checked out. The staff told us that there is no way to redeem the error. This is just bad business practice. It is not the extra monies that bothered us. It is the principal. We made a honest mistake. We find it unacceptable that the error was not redeemable at all. Given that the Hyatt brand is a global brand and we've stayed at many Hyatt's, the inflexibility put a sour taste to our trip. The second experience that we did not like was the payment for the breakfast. We were explained that the breakfast costs more if we were to pay at the restaurant counter as opposed to paying it at the reception area. We were not informed that there is not an option to pay at the reception the next day if we decide to eat at the hotel for breakfast. The only option available was to pay at the hotel restaurant. As a result, we ended up paying an additional $13 ringgit per person. Again, this is not about the additional $13 ringgit since this is not a lot when we convert into our home country currency. It is the lack of information. During our trip, we've stayed at Le Meridien and Angsana. We didn't have issues with these two hotels. Both are of the same level as the Hyatt.
Read More
Masoud
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Overall, it was a good stay. Staff were nice and polite, however there were some issues like beds were too small, Areas around the pool was not well maintained. Hotel was listed as 5 stars, but I would say 4
Alex
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I really enjoyed my stay at this hotel; however, there were a few areas that could be improved. The biggest letdown was the gym. The machines are very old, many barely work, and some are rusty. Some cable carabiners were too small and corroded, which felt unsafe when using heavier weights. The carpet was also extremely dirty and heavily stained. The rooms were decent overall, although there was a minor water leak from the ceiling. Despite this, I extended my stay as I really enjoyed the sea view room, although it required an additional upgrade fee. On the positive side, the facilities were good. The swimming pools were clean and inviting, and the hotel grounds were well maintained with plenty of areas to relax. The staff were excellent—polite, helpful, and welcoming throughout. There are also many nearby restaurants, shops, and street food options. The beach stretched for around 800 metres, with a rocky section at one end. A bridge led to another area, but it was closed due to aggressive monkeys in the area. Getting around was easy using local taxis via the Grab app, with the nearest town about 10–12 minutes away. There’s plenty to see there, including an art street and modern shopping malls. The total cost was around £120 per night including the upgrade. While slightly high, it felt reasonable for the view, though the gym was disappointing. Overall, it’s still the best hotel in the area, and I would stay again.
Read More
Alex
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I really enjoyed my stay at this hotel; however, there were a few areas that could be improved. The biggest letdown was the gym. The machines are very old, many barely work, and some are rusty. Some cable carabiners were too small and corroded, which felt unsafe when using heavier weights. The carpet was also extremely dirty and heavily stained. The rooms were decent overall, although there was a minor water leak from the ceiling. Despite this, I extended my stay as I really enjoyed the sea view room, although it required an additional upgrade fee. On the positive side, the facilities were good. The swimming pools were clean and inviting, and the hotel grounds were well maintained with plenty of areas to relax. The staff were excellent—polite, helpful, and welcoming throughout. There are also many nearby restaurants, shops, and street food options. The beach stretched for around 800 metres, with a rocky section at one end. A bridge led to another area, but it was closed due to aggressive monkeys in the area. Getting around was easy using local taxis via the Grab app, with the nearest town about 10–12 minutes away. There’s plenty to see there, including an art street and modern shopping malls. The total cost was around £120 per night including the upgrade to sea view . While slightly high, it felt reasonable for the view, though the gym was disappointing. Overall, it’s still the best hotel in the area, and I would stay again.
Read More
John
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great paradise beach views from the sea view rooms and fantastic staff - very friendly and helpful.
Muhammad
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The room was decent and clean. Getting to the beach was very easy and was very clean. The pool was also perfect.
Balvinderpal Singh
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very good excellent. From room service to the kitchen every one was brilliant and the service given was unbelievable it was like personal service. Chef Arif what a chef. Always eveready for any help and explanation on every recipe on the table. Lounge supervisor Hana what a person was always available for any help. At the front desk mr Mohammad what a gentleman help us in every way and also his colleague mr shafiek what a gentleman. All this people named and also some of them which I don’t know their names were excellent. All of them went way beyond their way to give us an excellent stay. If I can give 100 stars that will still not enough. Loved it.
Read More
BALJIT
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Staff for their courtesy
Roger
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Good staff, great service overall
KALTHOM
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The bath water was not properly drain out and created water collected in certain area resulted the bathroom always wet. During full occupancy, we have to queue for almost 20 minute's for breakfast.
sarah
icon-with Partner
with Partner
8.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Stayed here for 2 nights. Staff were fantastic, very quick and efficient service. Room was spacious with a lovely view. Food was delicious, the beef rendang was the best I've had. Pools lovely and right on the beach. My only complaint was that the room above us kept dragging furniture around till 2am and then started again at 6am. I would suggest putting felt pads on the bottom of the furniture to avoid disturbing rooms below. Apart from that the stay was fantastic and we would definitely stay again.
Read More
Walid
icon-with Partner
with Partner
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Everything about this place is top notch. The staff is very very friendly We adired it here
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

We just spent our time in the room. It was so comfortable that we didn’t want to get out of bed
Jenny
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Helpful front desk staff. Food quality was good. Beautiful beach and well maintained room condition.
Jenny
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very friendly and helpful front desk staff. Checking was breeze. Value for money. Beautiful beach and a short walk to nearby eateries.
Yan Naing
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Excellent
Kuen Hon
icon-with Partner
with Partner
8.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Generally is good, howevee quite expensive for a normal hotel room and facility. It will be beeter if reception staff ALWAYS ask guest if they have parking coupon to be validated so that guest dont need to return from car to do that.
Sing Hee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Na
Izzati Diyana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The beach and restaurant
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hyatt Regency Kuantan Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Kuantan
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)

Overall Ratings & Reviews Hyatt Regency Kuantan Resort

Traveloka (213)
Other sources (716)
8.6
Very Good
From 716 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Kuantan Resort

Number of reviews per page
20
40
Top reviews
Muhammad Imran Bin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Pristine, powdery white sand just steps from our room. The resort provided plenty of comfortable loungers and umbrellas, so we never had to fight for a spot. Our recent stay here was nothing short of spectacular. From the moment we stepped here, we were met with warm smiles and impeccable service that set the tone for the entire vacation.
Read More
Frank
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The property is very nice and we enjoyed it. However, the parking situation was not pleasant. We were instructed to use the Touch N Go card. We made a mistake of scanning the card after we exited the parking lot not before we exited the parking lot. We didn't realized we made the error on the day we checked out. The staff told us that there is no way to redeem the error. This is just bad business practice. It is not the extra monies that bothered us. It is the principal. We made a honest mistake. We find it unacceptable that the error was not redeemable at all. Given that the Hyatt brand is a global brand and we've stayed at many Hyatt's, the inflexibility put a sour taste to our trip. The second experience that we did not like was the payment for the breakfast. We were explained that the breakfast costs more if we were to pay at the restaurant counter as opposed to paying it at the reception area. We were not informed that there is not an option to pay at the reception the next day if we decide to eat at the hotel for breakfast. The only option available was to pay at the hotel restaurant. As a result, we ended up paying an additional $13 ringgit per person. Again, this is not about the additional $13 ringgit since this is not a lot when we convert into our home country currency. It is the lack of information. During our trip, we've stayed at Le Meridien and Angsana. We didn't have issues with these two hotels. Both are of the same level as the Hyatt.
Read More
Masoud
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Overall, it was a good stay. Staff were nice and polite, however there were some issues like beds were too small, Areas around the pool was not well maintained. Hotel was listed as 5 stars, but I would say 4
Alex
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I really enjoyed my stay at this hotel; however, there were a few areas that could be improved. The biggest letdown was the gym. The machines are very old, many barely work, and some are rusty. Some cable carabiners were too small and corroded, which felt unsafe when using heavier weights. The carpet was also extremely dirty and heavily stained. The rooms were decent overall, although there was a minor water leak from the ceiling. Despite this, I extended my stay as I really enjoyed the sea view room, although it required an additional upgrade fee. On the positive side, the facilities were good. The swimming pools were clean and inviting, and the hotel grounds were well maintained with plenty of areas to relax. The staff were excellent—polite, helpful, and welcoming throughout. There are also many nearby restaurants, shops, and street food options. The beach stretched for around 800 metres, with a rocky section at one end. A bridge led to another area, but it was closed due to aggressive monkeys in the area. Getting around was easy using local taxis via the Grab app, with the nearest town about 10–12 minutes away. There’s plenty to see there, including an art street and modern shopping malls. The total cost was around £120 per night including the upgrade. While slightly high, it felt reasonable for the view, though the gym was disappointing. Overall, it’s still the best hotel in the area, and I would stay again.
Read More
Alex
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I really enjoyed my stay at this hotel; however, there were a few areas that could be improved. The biggest letdown was the gym. The machines are very old, many barely work, and some are rusty. Some cable carabiners were too small and corroded, which felt unsafe when using heavier weights. The carpet was also extremely dirty and heavily stained. The rooms were decent overall, although there was a minor water leak from the ceiling. Despite this, I extended my stay as I really enjoyed the sea view room, although it required an additional upgrade fee. On the positive side, the facilities were good. The swimming pools were clean and inviting, and the hotel grounds were well maintained with plenty of areas to relax. The staff were excellent—polite, helpful, and welcoming throughout. There are also many nearby restaurants, shops, and street food options. The beach stretched for around 800 metres, with a rocky section at one end. A bridge led to another area, but it was closed due to aggressive monkeys in the area. Getting around was easy using local taxis via the Grab app, with the nearest town about 10–12 minutes away. There’s plenty to see there, including an art street and modern shopping malls. The total cost was around £120 per night including the upgrade to sea view . While slightly high, it felt reasonable for the view, though the gym was disappointing. Overall, it’s still the best hotel in the area, and I would stay again.
Read More
John
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great paradise beach views from the sea view rooms and fantastic staff - very friendly and helpful.
Muhammad
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The room was decent and clean. Getting to the beach was very easy and was very clean. The pool was also perfect.
Balvinderpal Singh
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very good excellent. From room service to the kitchen every one was brilliant and the service given was unbelievable it was like personal service. Chef Arif what a chef. Always eveready for any help and explanation on every recipe on the table. Lounge supervisor Hana what a person was always available for any help. At the front desk mr Mohammad what a gentleman help us in every way and also his colleague mr shafiek what a gentleman. All this people named and also some of them which I don’t know their names were excellent. All of them went way beyond their way to give us an excellent stay. If I can give 100 stars that will still not enough. Loved it.
Read More
BALJIT
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Staff for their courtesy
Roger
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Good staff, great service overall
KALTHOM
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The bath water was not properly drain out and created water collected in certain area resulted the bathroom always wet. During full occupancy, we have to queue for almost 20 minute's for breakfast.
sarah
icon-with Partner
with Partner
8.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Stayed here for 2 nights. Staff were fantastic, very quick and efficient service. Room was spacious with a lovely view. Food was delicious, the beef rendang was the best I've had. Pools lovely and right on the beach. My only complaint was that the room above us kept dragging furniture around till 2am and then started again at 6am. I would suggest putting felt pads on the bottom of the furniture to avoid disturbing rooms below. Apart from that the stay was fantastic and we would definitely stay again.
Read More
Walid
icon-with Partner
with Partner
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Everything about this place is top notch. The staff is very very friendly We adired it here
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

We just spent our time in the room. It was so comfortable that we didn’t want to get out of bed
Jenny
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Helpful front desk staff. Food quality was good. Beautiful beach and well maintained room condition.
Jenny
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very friendly and helpful front desk staff. Checking was breeze. Value for money. Beautiful beach and a short walk to nearby eateries.
Yan Naing
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Excellent
Kuen Hon
icon-with Partner
with Partner
8.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Generally is good, howevee quite expensive for a normal hotel room and facility. It will be beeter if reception staff ALWAYS ask guest if they have parking coupon to be validated so that guest dont need to return from car to do that.
Sing Hee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Na
Izzati Diyana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The beach and restaurant
Number of reviews per page
20
40