Holiday Inn Reynosa Zona Dorada by IHG

A

Great 10 star

I did not stay I tried cancelling and Hotels.Com never helped me getting my money back (I did purchase unsurance)

The mattress was the worat

Excelente

Súper tranquilo

Always pleasant

The housekeeping took for ever to do our room

Ok

Great location and close to the bridge.

Love the atmosphere everyone so nicely

Overall everything very good

Staff was very courteous

Enjoyable time

Going in was a beautiful building, front desk seemed friendly, and the restaurant attached to the hotel looked Lovely. Up until I checked in. I get my room key go in my room, TV doesn’t work, door doesn’t lock, they can’t change me to a new room. The staff mentioned they can send someone to fix the lock, no once came. Hours pass and I get hungry. I decided to do the smart thing and stay in the hotel bc keep in mind you’re in REYNOSA. I go into the restaurant in the hotel, Agave. Im told to seat myself so I do. I can’t feel eyes staring quite a bit. I ignore it unless it’s the waiter. He ask basic questions, what to drink. I get a NORMAL lemonade. I after taking a few sips I get a bitter tart aftertaste like some cleaning products. I believed it was probably dish soap or lousy dishwasher detergent. I get my food. I get tacos and they’re plain as can be with no seasonings in it at all. I can’t finish it only ate two bc I was starving. I drank HALF of my lemonade and still noticed a particular gentleman starting. I ignored him up until he came up to my table and looked at my dish then straight up stared at me. Only thing I did was a polite yet confused smile. He walks off. I start to feel uncomfortable so I pay and walk back to my room.I start to feel like I’m on an elevator as I’m walking and everything starts to spin. My legs are wanting fold. I get to my room and I’m nearly loosing consciousness until I make myself throw everything I consumed up.I stayed up until I left at7am

Good

Enjoy staying at this hotel, great experience every time

Excelente servicio al cliente. Y la habitación bien limpia.

Our stay was okay the buffet for the morning breakfast was the overall amazing that’s what keep us happy the people from there restaurant was so kind and friendly. But the hotel it’s self was not as we thought!!! The staff in the front was not friendly at all she didn’t seem like she wanted to help. Overall the hotel room smelled nasty like sewer and the room Wasn’t in good condition. But the hotel driver was very nice and polite! Also they did a good job on keep vehicles safe and the gate was close to prevent theft! So that’s something to take into consideration! But I hope they improve with maintenance for the room because those room smell nasty I couldn’t really sleep. Also improve with front desk staff.

good cleanliness