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Na Balam Hotel
Hotels
8.2
/10
Very Good
792 reviews
What Guests Say About Their Stay
Joseph A
10.0
/ 10
We wanted to stay near North Beach on Isla Mujeres.
We also couldn't afford places like the Casa Del Jaguar.
Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal)
You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water.
The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out.
North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect !
There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO.
Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more.
You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square.
We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe.
Value was good not great for food, and the food was good very good everywhere.
Jackson
10.0
/ 10
Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Renee
10.0
/ 10
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
In the Area
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Calle Zazil-ha No. 118, Isla Mujeres, Estado de Quintana Roo, Mexico, 77400
Main Facilities
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Restaurant
Swimming Pool
WiFi
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Calle Zazil-ha No. 118, Isla Mujeres, Estado de Quintana Roo, Mexico, 77400
Discover More About Na Balam Hotel
Location
Staying at Na Balam Hotel is a good choice when you are visiting Isla Mujeres.
About Na Balam Hotel
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Na Balam Hotel.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Savor your favorite dishes with special cuisines from Na Balam Hotel exclusively for you.
With all facilities offered, Na Balam Hotel is the right place to stay.
All facilities in Na Balam Hotel
Others
Things to Do
- Beach umbrella
- Outdoor pool
- Garden
- Beach towel
- Beach sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Tours
- Wedding service
- Multilingual staff
- Front desk
Food and Drinks
- Bar
- Beach Bar
General
- Banquet
- Terrace
Shuttle Service
- Ferry terminal shuttle (surcharge)
- Airport transfer (surcharge)
Transportation
- Airport transfer
Connectivity
- Free WiFi
Accommodation Policy & General Information in Na Balam Hotel
Important Note
- Airport shuttle fee: USD 120 per vehicle (roundtrip)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 50 per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at Na Balam Hotel | 21 |
Number of floors in Na Balam Hotel | 2 |
Another facilities in Na Balam Hotel | Beach umbrella, Outdoor pool, Garden, Beach towel, Beach sun loungers |
Frequently asked question in Na Balam Hotel
What are available facilities at Na Balam Hotel?
There are top facilites at Na Balam Hotel such as Restaurant, Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Na Balam Hotel?
The standard check-in time at Na Balam Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Na Balam Hotel
Other sources (792)
8.2
Very Good
From 792 reviews
Cleanliness
8.4
Room Comfort
7.6
Location
9.2
Service and Facilites
8.2
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Traveler Reviews Na Balam Hotel
Number of reviews per page
20
40
Top reviews
Ivan
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Close to beach
Brandon
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days.
Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests.
If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
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Julio
Leisure with Children
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel.
The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
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Shelley
Leisure with Friends
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
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Judith Ann
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Na Balam was a quiet oasis .
Joseph A
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We wanted to stay near North Beach on Isla Mujeres.
We also couldn't afford places like the Casa Del Jaguar.
Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal)
You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water.
The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out.
North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect !
There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO.
Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more.
You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square.
We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe.
Value was good not great for food, and the food was good very good everywhere.
Read More
Jackson
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Sydney
Leisure Family
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Craig
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Renee
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
Read More
Verified traveler
Friends and Family
6.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Pros:
Location - steps away from Playa Norte
Hotel grounds are shady - nice escape from the sun
Cute cat on site
Friendly & helpful staff
Walkable to many restaurants and shops
Decent AC
Cons:
Uncomfortable beds
Dark rooms
Very low water pressure
No hot water - eked out one lukewarm shower in 3 days
Very loud late at night on weekends due to parties at the MIA.
Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations.
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Karen
Leisure Family
4.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
We had stayed in the past 3 yrs but apparently they switched and updated half the property and used the old rundown side for guests who didn’t know better.towels were shabby, rooms had torn curtains and looked rundown,
Daniel
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
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Rick
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Verified traveler
Friends and Family
2.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Shocking unpleasant surprise on arrival did not get this hotel but a horrible across the street suite.cost a lot of money supposedly offering a kitchen but no microwave, oven No grab bars in very slippery shower and by the way I had a very bad fall the first day due to odd small step at master bdrm door
Valerie J
Friends and Family
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Jose Villa
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great location in playa Norte.
Marco
Leisure Family
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Shawna
Leisure with Partner
6.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.
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Juan
Leisure Family
8.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.
Number of reviews per page
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40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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