Real Inn Cancún

Really well located especially for going to isla Mulheres. All the receptionist were sympathic and helpful. Restaurant was good. For the property of the room it was not perfectly clean. I recommend the hotel.

The customer service of this horror is really bad and they charge you for everything. I called them to fix this thing to come to my room. They didn’t came to fix things and you don’t know how to treat with a customer service so please don’t go to this. I’m telling you.

THE FRONT DESK STAFF WAS THE WORST I'VE EVER EXPERIENCED. THEY WERE ARROGANT, RUDE, UNHELPFUL, NOT what service should be at all. Very disappointing. If you're looking for a cheap stay and aren't going to spend much time at the hotel, this might work. I wouldn't stay here again even if it was free!

One of the rooms had black mold. They will fix this. Otherwise, excellent stay.

We constantly had to ask for towels, toilet paper,etc

good place for the priced paid

Be very careful with this Place. We got 3 rooms for 6 nights we had a few extra people and management made us pay extra fees. Over 1 k

Very close to everything, only recommendation is to add an extra blanket

Beautiful view of the bay, very calm and relaxing. Enjoyed watching boat drove by. Food is expensive and not good. I will stay in all inclusive hotel, where you don't have to worry about food expenses.

Horrible not clean soooo old

Terrible

My family and I arrived to the hotel around 2 AM. I tried three times to advise the hotel that we would arrive late and couldn’t get a hold of anyone. Once we arrived at the hotel, Manuel assisted us with the check in. He demanded that everyone of my family of 6 be present in order to check in. I informed him that I have two little girls sleeping (3, and 5) inside the car and asked him if he could come to see them instead of having to take the kids out of the car. He told me that he could not and it’s the hotel procedure and I had to have everyone in the lobby in order to obtain the hotel keys. I told him that’s fine but it’s not good customer service on his end. The bellman stayed there watching everything but no help either. Manuel gave us two rooms on different floors at the very end of the hallway. Pretty much sending a message that he is in charge and my family and I were paying the price of complaining about his customer service. Our room number 333 had no towels at all. Not even hand or face towels. In order to shower we had to get pool towels ourselves. We made two complaints with the morning employees but we never received any contact from a manager or anyone trying to make things better or accommodate our towel request. Also the TV in room 333 wouldn’t even turn on and we asked for them to take a look at it and of course they did not and it was never fixed during our time there. Lastly the bathroom paint is literally peeling off the walls.

I like the large room. Nice pool great view of lagoon.

Good experience

Nice hotel ! Breakfast toast too dry , missing pool chairs

Limited dining services around the area which makes it inconvenient

I had high expectations for this hotel based on its exterior, but the rooms were a big letdown. Most had damp ceilings, a strong musty smell, and broken fixtures. If you want a pool or lagoon view, be prepared to pay an extra $24 USD per night. Otherwise, you’ll have to deal with nonstop traffic noise in the street-facing rooms, making it hard to get a good night’s sleep. The “included breakfast” is disappointing—it’s just coffee or tea, two pieces of bread, and a small fruit plate. Anything else costs extra. Overall, I wouldn’t stay here again.

Had a disappointing stay. The door lock was broken, the toilet didn’t work, there were no towels in the room, and the staff were rude.

Good service

Nice property, good views.