Thomas Albert Hotel

My first time to Moldova was not such a great experience! From day one, the room was loud overnight and breakfast was too simple for a boutique four star hotel. The bathroom was dirty, uncleaned female long hairs were present! I thought I entered a two star hotel. I could literally hear a women and a man fighting (shouting out loud at each other!) Then I raised a complaint to change room and I was told that the room at a higher floor wasn't available until two days later! Two days later I moved up and room was spacious. BUT, after a shower in the evening, the water after a shower was leaking out onto the flooring and it became too slippery for me to get out (as a disabled). In the end I had to use all the towels to soak the poor quality flooring and had to dry myself with the heating on! I then went downstairs and asked for a full refund to the male receptionist and he said he understands me but cannot call his manager! Ive asked Expedia for a full refund for the poor services I received from this hotel and I didn't get it. So I shall upload all my evidence of poor services to get my full refund back. 2nd morning breakfast was really too simple. no vegetables but cheese and ham with two croissants available to eat. The cappuccino machine had broken even after refilling the milk section. the staff had made 4 cappuccinos instead it turned out to be pure espresso! The location wasn't that bad, quite close to Valea Marilor Park and 30 mins walk from city centre. needs improvement

Very helpful staff especially Elena who helped me with a tour I wanted to arrange.

Noisy hotel and old carpet. But good location and breakfast.

Very nice!

Service is very good

Very helpful staff, very nice hotel

All was excellent. A top tier hotel at the centre. Very warm in the midst of winter.

Excellent !!

Very clean & modern.

A clean, modern hotel in central Chisinau. Nothing too fancy but my stay was fine. Very small basic gym, simple but decent breakfast. The staff were helpful, the bed was big and comfy, the water was hot. The internet went out and I was provided a portable wifi modem.

The hotel is overall lovely and in a great location. The shower is one of the best - great hot water and pressure. There was a little confusion about breakfast, but the hotel resolved it easily. I would definitely stay there again!

Amazing hotel. Small and comfortable. Easy to get by car. With parking. Very friendly staff.

Amazing central hotel, with really friendly staff. I would recommend this hotel to everyone visiting Chişinău. Breakfast was very good too.

Best boutique hotel in Moldova! Great rooms, amenities and staff. Breakfast is great!

Good location with very friendly and helpful staff.A nice clean hotel without airs and graces.The mini bar offers a small bottle of wine at the same price as a small bottle of water ! Breakfast sets you up adequately before leaving to explore for the day.They organize transfers and trips by request.

Good location, within walking distance to city center. 20 min walk. Great hotel. Awesome staff. Great price, from a Western point of view.

Very nice hotel in a central location. Had all the amenities you could need, and a few more. A nice touch was the goodie bag I got when checking out.

The service is great, even leaves you a welcome note in the room! Not in the heart of city center, but still a great place to stay.

Very friendly staff, nice facilities. Lovely hotel.

Although it is not a well-known chain property, you still get 4 stars hotel service . it was really nice