Novotel Ulaanbaatar

Hotels
8.8
/10
Very Good
110 reviews

What Guests Say About Their Stay

John
10.0
/ 10
Very comfortable,clean, and everything worked as expected. Staff were fabulous. Highly recommended.
josephine
10.0
/ 10
Excellent customer service! Air-conditioning working! Very clean and bed very comfortable.
Steven
10.0
/ 10
Breakfast was excellent - though during tourist season a lot of the stuff kept running out quickly and it was hard to keep up demand for certain foods. The rooms were massive and had a great view overlooking the city and staff was extremely helpful and nice!
In the Area
See Map
Baga Toiruu 6, Th Khoroo, Ulan Bator, Ulaanbaatar, Mongolia, 14201

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Novotel Ulaanbaatar is a hotel is located at Ulaanbaatar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Novotel Ulaanbaatar Address: Map & Location

Baga Toiruu 6, Th Khoroo, Ulan Bator, Ulaanbaatar, Mongolia, 14201
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Discover More About Novotel Ulaanbaatar

Location


Novotel Ulaanbaatar is a hotel is located at Ulaanbaatar.

About Novotel Ulaanbaatar

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Novotel Ulaanbaatar exclusively for you.

Novotel Ulaanbaatar is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Novotel Ulaanbaatar is the right place to stay.

All facilities in Novotel Ulaanbaatar

Others Novotel Ulaanbaatar
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking
  • Lockers

Things to Do

  • Indoor pool
  • Sauna
  • Steam room
  • Pool sun loungers

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Business Facilities

  • Meeting facilities
  • Business center
  • Conference center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Novotel Ulaanbaatar

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately USD 15 for adults and USD 8 for children
  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: 30 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
12:00 - 11:30
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 11:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Novotel Ulaanbaatar
192
Another facilities in Novotel Ulaanbaatar
Others, Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby

Frequently asked question in Novotel Ulaanbaatar

What are available facilities at Novotel Ulaanbaatar?
There are top facilites at Novotel Ulaanbaatar such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Novotel Ulaanbaatar?
Check-in time at Novotel Ulaanbaatar is staring from 12:00 - 11:30 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Novotel Ulaanbaatar provide breakfast?
Yes, Novotel Ulaanbaatar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Novotel Ulaanbaatar?
Novotel Ulaanbaatar is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Novotel Ulaanbaatar?
Novotel Ulaanbaatar has 192 rooms in total.
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More Reviews from Other Guests in Novotel Ulaanbaatar

8.8
Very Good
From 110 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Novotel Ulaanbaatar

Number of reviews per page
20
40
Top reviews
Dulamjav
icon-Business Family
Business Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overall good.
Kanami
icon-Leisure
Leisure
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room, the staff, the service, everything was perfect, until I had the worst stomachache I had in the last few decades after drinking a coke from the room fridge. It pains me to put down a 2 star review, but you can understand how this was a horrible way to end the journey with my flight coming up the next day. I was in excruciating pain for more than 10 hours, stomach pain + diarrhea + throwing up. The reason I’m absolutely certain it was the coke is because of the timing, there were little to no solids in my stomach when I threw up, and the fact I stayed with the nomads for the last week eating freshly butchered goat and had absolutely no stomach issue! Anyone who’s thinking of staying, don’t worry the people and the facility is amazing. Just don’t be lazy like I was and buy it from a store, wipe the can, or don’t drink anything from the fridge at all…
Read More
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

I plugged my phone In To charge to The lamp by the bed. It only charges when the lamp is on. Dangerous my phone died right after my alarm went off. If I’d got snooze I would have over slept cuz my phone wasn’t charging.
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very comfortable,clean, and everything worked as expected. Staff were fabulous. Highly recommended.
Eugene
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Easy walk from Sukhbaatar Square
josephine
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent customer service! Air-conditioning working! Very clean and bed very comfortable.
josephine
icon-Leisure
Leisure
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

On June 22, 2025, Staff not transparent regaring air-conditioning not working on my day of check in from a long flight.. When i presented the problem, they made me feel like i didnt know how to turn on the a/c .I was finally moved to another room and still had same problem. Then did they admitted the air-conditioning was an ongoing problem in the hotel. On Juyl1, 2025, I checked in again after my last day of tour. The room a/c wasn't working again. I had to go down to front desk and ask for a/c to be checked. Then did they only inform me a/c wasn't working. The front desk manager stated it was not their fault! but the hotel's fault. I asked for a portable fan. The Manager said they will provide the portable a/c when available and could not guarrantee an availability.
Read More
Joshua
icon-Business
Business
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Always a nice stay, with very friendly and professional staff. Nicely designed modern rooms, and nice facilities. I just seem to have a hard time getting the room to be comfortably cool for sleeping at night. I'll most likely be back the next time I'm in Ulaanbaatar, as it is a very convenient location.
Steven
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Breakfast was excellent - though during tourist season a lot of the stuff kept running out quickly and it was hard to keep up demand for certain foods. The rooms were massive and had a great view overlooking the city and staff was extremely helpful and nice!
Joshua
icon-Business
Business
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Nice modern rooms, well designed. Friendly staff, central location with shops and restaurants nearby.
Laurie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Clean, good amenities, wonderful shower with big towels. Buffet is very good: high quality, wide selection of dishes. Gym is clean and well apportioned.
William
icon-Business with Friends
Business with Friends
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

The staff was very responsive and patient as we struggled through language
Jeremy A
icon-Business
Business
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

This is a nice hotel. Comfortable facilities. Walkable from downtown, but not in the lively areas.
Albert
icon-Leisure
Leisure
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

I was on 16th floor, which was nice but WIFI didn’t work, I had to come to the lobby to use WiFi, also phone in the room never worked
Steph
icon-Business
Business
6.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Excellent staff, poor upkeep. First room i was assigned (junior suite), door card reader did not work. Engineer was called in to open the door with the master key, and i was told not to leave the room, or i would not be able to reenter. Promised to fix it next morning. Found 2 empty plastic bottles, not cleared from previous guest, and water not replenished. Ordered room service since i was trapped in the room, the young man who served me was very polite and helpful. Next evening after returning from my activities, card reader still not able to work. After some time they moved me to another suite (upgrade). Overall rooms are spacious and comfortable but dated.
Read More
Tamás
icon-Business
Business
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The hotel was generally good, the price included breakfast, which was also acceptably enough. The only small issue was with the water pressure, which was quite low on the 9th floor.
dina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Stayed here for one night after long trip and just before starting a tour. Place was great, and we got the rest we needed.
Verified traveler
6.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

The sound of sewage is very loud. Day and night. Cleaning is also just so so
Claire
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

A quick stop before an epic tour of Mongolia. Staff were extremely helpful and friendly!
Rachel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Nice and. Lean room
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Novotel Ulaanbaatar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 110 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Novotel Ulaanbaatar

Number of reviews per page
20
40
Top reviews
Dulamjav
icon-Business Family
Business Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overall good.
Kanami
icon-Leisure
Leisure
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room, the staff, the service, everything was perfect, until I had the worst stomachache I had in the last few decades after drinking a coke from the room fridge. It pains me to put down a 2 star review, but you can understand how this was a horrible way to end the journey with my flight coming up the next day. I was in excruciating pain for more than 10 hours, stomach pain + diarrhea + throwing up. The reason I’m absolutely certain it was the coke is because of the timing, there were little to no solids in my stomach when I threw up, and the fact I stayed with the nomads for the last week eating freshly butchered goat and had absolutely no stomach issue! Anyone who’s thinking of staying, don’t worry the people and the facility is amazing. Just don’t be lazy like I was and buy it from a store, wipe the can, or don’t drink anything from the fridge at all…
Read More
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

I plugged my phone In To charge to The lamp by the bed. It only charges when the lamp is on. Dangerous my phone died right after my alarm went off. If I’d got snooze I would have over slept cuz my phone wasn’t charging.
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very comfortable,clean, and everything worked as expected. Staff were fabulous. Highly recommended.
Eugene
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Easy walk from Sukhbaatar Square
josephine
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent customer service! Air-conditioning working! Very clean and bed very comfortable.
josephine
icon-Leisure
Leisure
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

On June 22, 2025, Staff not transparent regaring air-conditioning not working on my day of check in from a long flight.. When i presented the problem, they made me feel like i didnt know how to turn on the a/c .I was finally moved to another room and still had same problem. Then did they admitted the air-conditioning was an ongoing problem in the hotel. On Juyl1, 2025, I checked in again after my last day of tour. The room a/c wasn't working again. I had to go down to front desk and ask for a/c to be checked. Then did they only inform me a/c wasn't working. The front desk manager stated it was not their fault! but the hotel's fault. I asked for a portable fan. The Manager said they will provide the portable a/c when available and could not guarrantee an availability.
Read More
Joshua
icon-Business
Business
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Always a nice stay, with very friendly and professional staff. Nicely designed modern rooms, and nice facilities. I just seem to have a hard time getting the room to be comfortably cool for sleeping at night. I'll most likely be back the next time I'm in Ulaanbaatar, as it is a very convenient location.
Steven
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Breakfast was excellent - though during tourist season a lot of the stuff kept running out quickly and it was hard to keep up demand for certain foods. The rooms were massive and had a great view overlooking the city and staff was extremely helpful and nice!
Joshua
icon-Business
Business
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Nice modern rooms, well designed. Friendly staff, central location with shops and restaurants nearby.
Laurie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Clean, good amenities, wonderful shower with big towels. Buffet is very good: high quality, wide selection of dishes. Gym is clean and well apportioned.
William
icon-Business with Friends
Business with Friends
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

The staff was very responsive and patient as we struggled through language
Jeremy A
icon-Business
Business
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

This is a nice hotel. Comfortable facilities. Walkable from downtown, but not in the lively areas.
Albert
icon-Leisure
Leisure
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

I was on 16th floor, which was nice but WIFI didn’t work, I had to come to the lobby to use WiFi, also phone in the room never worked
Steph
icon-Business
Business
6.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Excellent staff, poor upkeep. First room i was assigned (junior suite), door card reader did not work. Engineer was called in to open the door with the master key, and i was told not to leave the room, or i would not be able to reenter. Promised to fix it next morning. Found 2 empty plastic bottles, not cleared from previous guest, and water not replenished. Ordered room service since i was trapped in the room, the young man who served me was very polite and helpful. Next evening after returning from my activities, card reader still not able to work. After some time they moved me to another suite (upgrade). Overall rooms are spacious and comfortable but dated.
Read More
Tamás
icon-Business
Business
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The hotel was generally good, the price included breakfast, which was also acceptably enough. The only small issue was with the water pressure, which was quite low on the 9th floor.
dina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Stayed here for one night after long trip and just before starting a tour. Place was great, and we got the rest we needed.
Verified traveler
6.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

The sound of sewage is very loud. Day and night. Cleaning is also just so so
Claire
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

A quick stop before an epic tour of Mongolia. Staff were extremely helpful and friendly!
Rachel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Nice and. Lean room
Number of reviews per page
20
40