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Novotel Marrakech Hivernage
Hotels
7.2
/10
Pleasant
943 reviews
What Guests Say About Their Stay
Verified traveler
10.0
/ 10
The hotel is in an excellent location and is a really good hotel for no more than three people per room maximum. As some of the reviews suggests the hotel does need some attention in terms of doors and decor however this is a very minor aesthetic issue which did not bother me in the slightest. The whole tell was very clean and each of the rooms has balcony access along with a microwave and fridge. The breakfast options consisted of croissants a variety of different types of bread, salads, limited cooked options, omelettes to order, and the usual continental breakfast options. This in my opinion was ample. There is a taxi stand across the road from the hotel where both standard taxis and grande taxis are available. Has a bit of advice look at the prices in the driver's windows which are set by the government/council so that they do not rip you off with inflated prices are specific times. The swimming pool facility in the hotel was amazing and super quiet from the hours of nine up until around 12 p.m. All in all a very comfortable stay with healthful stuff for a very good price and I would highly recommend this hotel to anyone as long as the small aesthetic elements do not bother you. I will be booking this again if I ever visit Marrakesh once again.
Habib UL-Haq
10.0
/ 10
Hotel was noisy at night with Club music until 4am ,reception staff are moody and not helpful. I arrived at the hotel for check-in and was told to wait 15mins as another couple were checkin and completing their paperwork. Found this very rude and unprofessional.
Usman
10.0
/ 10
Staff service was exceptional. Especially receptionist Imane.
Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
In the Area
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Rue Haroun Errachid, Quartier De L Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Novotel Marrakech Hivernage
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What's around Novotel Marrakech Hivernage
Rue Haroun Errachid, Quartier De L Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
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Discover More About Novotel Marrakech Hivernage
Location
Novotel Marrakech Hivernage is located in area / city Marrakesh.
About Novotel Marrakech Hivernage
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Novotel Marrakech Hivernage exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Novotel Marrakech Hivernage.
All facilities in Novotel Marrakech Hivernage
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Luggage storage
- Express check-out
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Things to Do
- Beach umbrella
- Outdoor pool
- Garden
Food and Drinks
- Bar
- Breakfast
- Snack bar
Sports and Recreations
- Fitness center
- Game room
Kids and Pets
- Babysitting with surcharge
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
General
- Terrace
Business Facilities
- Business center
Nearby Facilities
- Hair salon
Accommodation Policy & General Information in Novotel Marrakech Hivernage
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately MAD 120 for adults and MAD 60 for children
- Late check-out fee: MAD 500 (subject to availability)
- Rollaway bed fee: MAD 150.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Novotel Marrakech Hivernage | 112 |
Number of floors in Novotel Marrakech Hivernage | 5 |
Another facilities in Novotel Marrakech Hivernage | Laundry service, Newspaper in lobby, Luggage storage, Express check-out, 24-hour Receptionist |
Frequently asked question in Novotel Marrakech Hivernage
What are available facilities at Novotel Marrakech Hivernage?
There are top facilites at Novotel Marrakech Hivernage such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Novotel Marrakech Hivernage?
The standard check-in time at Novotel Marrakech Hivernage is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Novotel Marrakech Hivernage provide breakfast?
Yes, Novotel Marrakech Hivernage provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Novotel Marrakech Hivernage?
Novotel Marrakech Hivernage is a 4.0-star hotel.
How many floors does Novotel Marrakech Hivernage have?
Novotel Marrakech Hivernage has 5 floors.
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More Reviews from Other Guests in Novotel Marrakech Hivernage
Overall Ratings & Reviews Novotel Marrakech Hivernage
Traveloka (2)
Other sources (941)
7.2
Pleasant
From 941 reviews
Cleanliness
7.6
Room Comfort
7.4
Location
8.6
Service and Facilites
7.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Novotel Marrakech Hivernage
Number of reviews per page
20
40
Top reviews
Natasha
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Check in was very very slow we had completed on line check in but had to do it all again and then told to sit down and wait for our name to be called it took 45mins to get the keys! The gym is just a few machines no weights and water broken. The breakfast and pool are perfect and pool staff very helpful. It’s a good location and room was clean although tired compared to pictures and air con could have been better - we had a lovely stay (once we had a key)
Read More
Verified traveler
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The hotel is in an excellent location and is a really good hotel for no more than three people per room maximum. As some of the reviews suggests the hotel does need some attention in terms of doors and decor however this is a very minor aesthetic issue which did not bother me in the slightest. The whole tell was very clean and each of the rooms has balcony access along with a microwave and fridge. The breakfast options consisted of croissants a variety of different types of bread, salads, limited cooked options, omelettes to order, and the usual continental breakfast options. This in my opinion was ample. There is a taxi stand across the road from the hotel where both standard taxis and grande taxis are available. Has a bit of advice look at the prices in the driver's windows which are set by the government/council so that they do not rip you off with inflated prices are specific times. The swimming pool facility in the hotel was amazing and super quiet from the hours of nine up until around 12 p.m. All in all a very comfortable stay with healthful stuff for a very good price and I would highly recommend this hotel to anyone as long as the small aesthetic elements do not bother you. I will be booking this again if I ever visit Marrakesh once again.
Read More
Sajeda
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Staff were great and really helpful.
Habib UL-Haq
Leisure
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Hotel was noisy at night with Club music until 4am ,reception staff are moody and not helpful. I arrived at the hotel for check-in and was told to wait 15mins as another couple were checkin and completing their paperwork. Found this very rude and unprofessional.
Imad
Business and Leisure Family
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Checking was horrible. The staff were unfriendly and slow to respond to minimum request such as bed sheets. There was no parking so I paid a guy outside and I found my car damage the next morning. The room was not set up for 3 as requested and had a horrible view. Overall the dirtiest and the worst hotel I’ve stayed in in my life including poorest countries I’ve visited in Africa and South America. I typically stay at Sofitel or Hyatt but was last minute stop. It looks like the hotel was no updated in 50 years.
Read More
Jaymie
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Was a good hotel. Breakfast was good and pool area nice. Staff were rude and uninterested.
warren
Leisure Family
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Good location, pool was great, rooms dated and check in took a while be prepared to wait
Robert
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
A perfect place to stay while visiting Marrakech.
Bill
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Great busy area
Uwaoma
2.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Unfortunately after paying well in advance upon my arrival one day later than my check in date I was told I had no reservation with them that I should go to hotels.com and ask them what happened. This is despite the fact that I self checked in via the mail and prepaid in full for 5 nights.
Emails sent to them and hotels.com have remained unanswered.
Read More
Kevin
Business
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Was here for a business Trip, done for my needs
Claire
Leisure Family
4.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Balconies are not big enough to sit out, no table and chairs, only standing room! Rooms are advertised with a double sofa bed, all rooms only have a single sofa bed. Beds very uncomfortable, lumpy pillows, bed sheets not changed all week. Gym is very basic. When I requested some teabags for the room I was told I would have to pay 80 dirhams as it was breakfast tea and only fruit teas were free. No milk also provided. Toaster at breakfast broken, food was not replenished. Not up to four star standard.
Read More
MOHAMMAD TASLEEM
Business and Leisure
2.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
I have been coming and going from Marrakech more than 30 times now and have never been so disappointed !
The customer service at reception was absolutely atrocious !
The lady at front desk just disregarded a few of us like we were from the jungle.
Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ?
She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ?
Straight disregard !
Wow then to top it off the room was terrible .
No air conditioning in the room it looked mad tidy the room needs crazy upgrading !
Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done !
Breakfast was complete rubbish compared to most of the other hotels in line with Novotel !
Please avoid this hotel at all costs !
It is just not worth giving them you’re hard earned money !
Read More
Usman
Friends and Family
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Staff service was exceptional. Especially receptionist Imane.
Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
Douglas
Leisure
4.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Poorly maintained. Non-existent shower but enough to flood the bathroom and room due to missing trim. Noisy from streets. Air conditioning didn't work. Staff not very helpful.
Aathavan
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Excellent
Paul
Leisure with Partner
6.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
They had zero air conditioning even though it was really hot. We had to sleep with the windows and doors open and it was really noisy outside!
ALBA CATALINA MORALES
Leisure
6.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Despite Fitness center being listed in the hotel services, there is no such. There is a room with no equipment.
Mohammad
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Staff at the restaurant were outstanding!
Melissa
Leisure with Friends
8.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew.
I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience.
Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Novotel Marrakech Hivernage
Traveloka (2)
Other sources (941)
7.2
Pleasant
From 941 reviews
Cleanliness
7.6
Room Comfort
7.4
Location
8.6
Service and Facilites
7.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Novotel Marrakech Hivernage
Number of reviews per page
20
40
Top reviews
Natasha
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Check in was very very slow we had completed on line check in but had to do it all again and then told to sit down and wait for our name to be called it took 45mins to get the keys! The gym is just a few machines no weights and water broken. The breakfast and pool are perfect and pool staff very helpful. It’s a good location and room was clean although tired compared to pictures and air con could have been better - we had a lovely stay (once we had a key)
Read More
Verified traveler
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The hotel is in an excellent location and is a really good hotel for no more than three people per room maximum. As some of the reviews suggests the hotel does need some attention in terms of doors and decor however this is a very minor aesthetic issue which did not bother me in the slightest. The whole tell was very clean and each of the rooms has balcony access along with a microwave and fridge. The breakfast options consisted of croissants a variety of different types of bread, salads, limited cooked options, omelettes to order, and the usual continental breakfast options. This in my opinion was ample. There is a taxi stand across the road from the hotel where both standard taxis and grande taxis are available. Has a bit of advice look at the prices in the driver's windows which are set by the government/council so that they do not rip you off with inflated prices are specific times. The swimming pool facility in the hotel was amazing and super quiet from the hours of nine up until around 12 p.m. All in all a very comfortable stay with healthful stuff for a very good price and I would highly recommend this hotel to anyone as long as the small aesthetic elements do not bother you. I will be booking this again if I ever visit Marrakesh once again.
Read More
Sajeda
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Staff were great and really helpful.
Habib UL-Haq
Leisure
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Hotel was noisy at night with Club music until 4am ,reception staff are moody and not helpful. I arrived at the hotel for check-in and was told to wait 15mins as another couple were checkin and completing their paperwork. Found this very rude and unprofessional.
Imad
Business and Leisure Family
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Checking was horrible. The staff were unfriendly and slow to respond to minimum request such as bed sheets. There was no parking so I paid a guy outside and I found my car damage the next morning. The room was not set up for 3 as requested and had a horrible view. Overall the dirtiest and the worst hotel I’ve stayed in in my life including poorest countries I’ve visited in Africa and South America. I typically stay at Sofitel or Hyatt but was last minute stop. It looks like the hotel was no updated in 50 years.
Read More
Jaymie
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Was a good hotel. Breakfast was good and pool area nice. Staff were rude and uninterested.
warren
Leisure Family
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Good location, pool was great, rooms dated and check in took a while be prepared to wait
Robert
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
A perfect place to stay while visiting Marrakech.
Bill
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Great busy area
Uwaoma
2.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Unfortunately after paying well in advance upon my arrival one day later than my check in date I was told I had no reservation with them that I should go to hotels.com and ask them what happened. This is despite the fact that I self checked in via the mail and prepaid in full for 5 nights.
Emails sent to them and hotels.com have remained unanswered.
Read More
Kevin
Business
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Was here for a business Trip, done for my needs
Claire
Leisure Family
4.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Balconies are not big enough to sit out, no table and chairs, only standing room! Rooms are advertised with a double sofa bed, all rooms only have a single sofa bed. Beds very uncomfortable, lumpy pillows, bed sheets not changed all week. Gym is very basic. When I requested some teabags for the room I was told I would have to pay 80 dirhams as it was breakfast tea and only fruit teas were free. No milk also provided. Toaster at breakfast broken, food was not replenished. Not up to four star standard.
Read More
MOHAMMAD TASLEEM
Business and Leisure
2.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
I have been coming and going from Marrakech more than 30 times now and have never been so disappointed !
The customer service at reception was absolutely atrocious !
The lady at front desk just disregarded a few of us like we were from the jungle.
Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ?
She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ?
Straight disregard !
Wow then to top it off the room was terrible .
No air conditioning in the room it looked mad tidy the room needs crazy upgrading !
Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done !
Breakfast was complete rubbish compared to most of the other hotels in line with Novotel !
Please avoid this hotel at all costs !
It is just not worth giving them you’re hard earned money !
Read More
Usman
Friends and Family
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Staff service was exceptional. Especially receptionist Imane.
Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
Douglas
Leisure
4.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Poorly maintained. Non-existent shower but enough to flood the bathroom and room due to missing trim. Noisy from streets. Air conditioning didn't work. Staff not very helpful.
Aathavan
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Excellent
Paul
Leisure with Partner
6.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
They had zero air conditioning even though it was really hot. We had to sleep with the windows and doors open and it was really noisy outside!
ALBA CATALINA MORALES
Leisure
6.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Despite Fitness center being listed in the hotel services, there is no such. There is a room with no equipment.
Mohammad
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Staff at the restaurant were outstanding!
Melissa
Leisure with Friends
8.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew.
I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience.
Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.
Read More
Number of reviews per page
20
40