Savoy Le Grand Hotel

Beautiful 5 star property. All staff were amazing especially Sarah who checked us in the hotel efficiently. Sarah was amazing and helped us check in at 12:00 when our check in was supposed to be at 15:00. All facilities were amazing including pools , rooms and breakfast buffet . So much variety for everyone to choose from . Will definitely be coming back to Marrakech just for Savoy Le Grande Hotel !

Excellent

over-all excellent

Honestly the worst hotel i have stayed at ever. Rooms smelt like sewage, staff were rude(except Sukina who was an angel). Little to ZERO care for guests, oftentimes giving attitude when id make a request. Food it dry and god forbid you ask vinegar with your chips - you'll get given olive oil instead and told you should be happy with it. Music is on almost 24/7 so you cant get a good nights sleep or lie in. It was so bad i chose to leave and they wouldnt refund the nights i didnt stay at the hotel. Avoid this hotel at all costs!!

Easy access transportation. Friendly staff with good professional service. Good facilities throughout the hotel complex.

The property was of a great standard. Slightly tired but value for money amazing. What made the stay amazing was the service we got from a front of house manage named Faud. He sorted anything we asked for from reservations to simple activities. He was truly amazing and I hope this comment reaches him. He was great

Everything was good, except the Spa facility. Not sure if its private and not owned by Savoy, but i booked a hammam and massage service for some relaxation and quiet time but during the hammam it was super noisy (i know it was the staff talking) and the changerooms did not have any towels or a spa grade shampoo conditioner. It was the same 2in1 bottle as in our room. For the price the Spa was not worth it.

Loved it, staff was very helpful. Friendly staff easy access to the souk market and the mall.

Beautiful pool and spa. Close to shopping. Very good buffet. Service is just ok but the facilities are very good. Staff not so friendly.

Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.

Huge hotel, elegant, nice for Western style facilities and great buffet breakfast.

the staff were the greatest!!! the breakfast buffet was incredible! the room was perfect.

really enjoyed staff and property

Very unhappy with the stay open electric socket on at back of the bed no head board @ numerous complaints to the staff no one bothered checkout lady asked asked how was ur stay and I said it was bad & she said ok didn’t even asked what the problem was or even just apologise I would never go back to This hotel

We found the hotel to be an excellent choice for our 4 day break. We enjoyed the spa, buffet with live music and mostly the indoor swimming pools. Money and time well spent.

Great hotel. Very helpful staff. Great facilities, excellent gym.

The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.

I love our stay at Savoy. I used the spa which was awesome. The restaurant was just ok. The service was slow. We waited for 15 minutes and still no waiter came to get our order. I had to get up and looked for someone to attend to us. Breakfast was wonderful. Lots of variety. But staff was just ok. Not too attentive and had to get up to get myself water etc. WiFi is only good at the lobby. Hardly get any wifi in the room. Being in close proximity to the mall and outside restaurants were a plus. Great and safe location.

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The hotel facilities and rooms were excellent but the service, especially at breakfast was very poor