Sofitel Rabat Jardin des Roses

Comfy beds!

The hotel was doing renovation on the floor below us and making loud noise early around 8 AM. We complained but nothing was done about it

Je tiens à partager mon expérience très décevante lors de mon séjour au Sofitel Rabat avec ma compagne. Après avoir réservé une suite par téléphone et payé un prix élevé, nous avons été confrontés à de nombreux problèmes. Tout d'abord, la suite était dans un état catastrophique. La chaise sur laquelle nous devions manger était cassée, et l'une des portes de la salle de bain était également endommagée. De plus, le bruit de la porte traînant sur le sol était insupportable. J'ai des photos et vidéos pour prouver cela. Le service était tout aussi déplorable. La room service se trompait régulièrement dans nos commandes et il était presque impossible de les joindre, que ce soit à la réception ou au service d'étage. Madame Hana, responsable des relations clients, ne semblait pas à la hauteur de ses responsabilités. Un autre incident marquant a été le manque de professionnalisme du concierge, qui a failli compromettre l'achat d'un visa pour ma compagne vers les Émirats Arabes Unis. Il a quitté son poste sans nous en informer, laissant l'erreur sur ses épaules sans aucune communication et en bloquant nos appels téléphoniques afin de ne plus pouvoir le joindre De plus, il a mal géré un envoi d'argent via Western Union, ce qui a ajouté à notre frustration. En tant que voyageur habitué aux hôtels cinq étoiles à travers le monde, je peux dire sans hésitation que cet hôtel ne mérite pas ses étoiles

Beautiful property, Friendly professional staff. Fabulous time

The rooms was clean

Impeccable

Room was small. Hallways outdate. The floor in the bathroom was dirty.

Needs maintenance

Horrible stay, honestly.

Amazing Hotel, wonderful staff Amazing stay Will certainly come back Special Thanks a lot for Aziza, Rabiaa and Hasnaa for their hospitality and kindness.

The gracious beauty of the Hotel and grounds is matched by the surpassing excellence of the staff.

Great hotel. Fantastic large rooms with superb view. The young lady at the reception (sorry didn’t get her name) was very nice. The gardens and pool is very nice. The buffet is delicious. Can’t go wrong with this hotel.

Amazing Hotel in Rabat. The premises are clean and very well maintained. The staff is very professional and accommodating. They granted me an early check-in when I showed up early in the morning, at no fee, even if I failed to ask beforehand. My return flight was late; they accepted the late checkout without any problem. The staff is always ready to help, and they always smile. I highly recommend this hotel and will definitely come back!

Stayed at the hotel 3 nights as part of an arranged group tour beginning in Rabat. I booked an extra night at the hotel and sent a message to the hotel informing them of our arrangements and asking for the same room for all 3 nights. Never got a response to either message sent, but was informed at check-in that they had received my request. Room was nice, but faced the front of the building looking directly out on the road and the driveway in front of the hotel. Hotel didn't seem to be full, and it would really have been nice to have a room overlooking the gardens. The bed was not very comfortable. Somehow it seems to have a tilt to one side, so I always felt like I was going to roll out of bed. Also, the bedding was entirely too heavy and there was not much in the way of alternatives. So, had a hard time sleeping well due to being too hot. Next time in Rabat I'll probably stay somewhere less expensive and more centrally located.

The grounds were really nice.

I stayed for a week each, twice in the past 2 months. All the staff were so kind, the front desk were welcoming and helpful, the room service was great, my friend Tariq always delivered the food on time and with a smile and even taught me a bit of Arabic, the spa staff were nice too. The breakfast buffet had great options and I loved the sitting outside, overlooking the garden. The bed was comfy, They cleaned my room thoroughly everyday and I enjoyed having tea on the terrace every morning from the supplies in the room. The gym is also well equipped and the hotel was a short commute for me to Soussi&Agdal for work/business meetings. The lounge area was also had a variety of seating areas to take short informal meetings and to meet both business and personal guests. I speak very little French and zero Arabic, but this wasn’t a problem, many of the staff spoke English fluently, and for others my little French was adequate. All in all no complaints. 5 stars. Will definitely be back.

The staff are excellent with a 5 star service approach. Other than the quirk of not providing towels in the spa which is over the top stupid for a facility of this type, this was an excellent experience from start to finish.

Very nice place .Highly recommended.

Great service, wonderful property, made us feel very welcome. Club millesime lounge is great.

In general, I think I will stay was reasonable. I wish to point out that your restaurant service should be improved immediately. It happens, that we stayed there about an hour and nobody came to say anything. This level of service was frustrating, and in one occasion we simply left the place.