Crowne Plaza MAASTRICHT by IHG, an IHG Hotel

The hotel overall was good. However, the restaurant at lunch time service range from terrible to nonexistent. For instance, the first day (Friday), the waitress took our order and disappeared for about 20 minutes, we had to flag another waiter to find out why our drinks had not arrived. He apologized and said the waitress was new, but he took our order and brought the wrong food... On the second day, the restaurant manager escorted us to a table and again we waited to be served and no one came to take our order until we complained, at that point, we have had enough and left.. Coincidentally, a couple sitting next to us also complained and said they had waited for about an hour to be served. Overall, the lunch service was terrible..

A very nice hotel with amazing staff and great location. Walking distance to everything.

Always wanted to stay here. Only disappointment was that I could hear everything in the room next to mine through an adjoining door. But a nice spacious room, beautiful breakfast room overlooking the river with a good spread of food. Well positioned of course for the train station, shopping or a short bus ride to the MECC

Service really good. I booked last minute requested a crib and after 10 mind I got a message that everything was ready for my arrival. King bed really comfortable. Only bad thing is that a guest activate the alarm at 3 am in the morning and me and my family were not able to sleep again ;( the technicians came to the floor ans checked properly until discovered it wasn’t real fire

The hotel in the middle of town. Walkable from the shops. the breakfast section was really good. The bar was very nice too.

Preis Leistung leider nicht so toll. Das Hotel ist sehr zentral ABER das Frühstück war nicht gut bis auf das Obst. Da habe ich für 28€ (!) Pro Frühstück mehr erwartet! Der Fernseher hat nur 2 deutsche Programme empfangen und dauernd wurde das Signal gestört. Da bin ich besseres aus Afrika gewöhnt! Die Nachttischlampe hat nicht funktioniert. Aus der Dusche kam sehr wenig Wasser mit sehr wenig Druck. Alles in Allem würde ich das Hotel nicht nochmal buchen. Schade.

Our 2 night stay at the hotel was very expensive especially as it didn't include breakfast. The room had not been cleaned properly as there was dust on the lamp shades, on the door 'swing' hinge (top of door), and the bathroom floor had not been cleaned properly as there were hairs on it. I appreciate everybody has their own preference when it comes to mattresses but the mattress on the king size bed was extremely soft as was the mattress topper. The cups for tea/coffee were very small and were not washed when the room was cleaned.

Fantastic stay! Very clean, amazing breakfast! 10 min from train station and both markets. Excellent service! I had lost my bag on the train and the front desk was fantastic at helping me get it back

Nice hotel, good location however check in procedure was a little bit convoluted as we were charged twice by mistake, this mistake was fixed soon after.

Very good hotel. Good location, comfortable and perfect to explore Maastricht. I would come back for sure.

Arrived after full day travel to be told Hôtel car park is out of service and given map of nearest car park 10 minute drive away. Could of received information in advance

A very standard business hotel. Everything was fine, except that the room was next to the elevator and quite noisy. Great location, and very helpful staff!

It was an excellent stay at the Crown Plaza hotel. Location was superb. Walkable distance to all the major sites of interest and public transport. Well maintained and helpful staff.

Very high price. parking was a disaster. Instructions on how to get to their parking agar were wrong and led us into dangerous traffic situations. Glasses in room were dirty. Bed cover (comforter) was too short.

In the heart of everything! Dining, shopping and all of the sightseeing places!

Really like the special room

The room was not cleaned properly. Found previous occupants prescription pills, carpet was dirty. Requested & changed our own bed linen as housekeeping failed to service our room. Room aircon barely made a difference in the heat. No towels in the bathroom, had to ask. The bar & kitchen staff were not attentive, waited over an hour for an order, cancelled & went to eat elsewhere. It’s a disgrace cause we have stayed here before. The only good thing that the hotel has is its location.

Great area, cleaning can improve

Great location and an excellent breakfast. Very helpful friendly staff

Incredible service